Experience

OCCO

• Estonia
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• B2B Project Manager

  • Sep 2022 - Present

  Goal is to improve and simplify the entire interior design process through a single platform approach that connects manufacturers, interior architects and clients across the globe. * Responsible for project management to provide turn-key furnishing solutions to large and small business customers. * Responsible for taking into account of customer needs to prepare specification table (including offering alternative products). * Preparation and management of price quotes, purchase orders and invoices. * Track and monitor progress of orders in order to organize installations. * Close communication with European design brands, cooperation partners (bespoke furniture manufacturers) and customers. * Close cooperation with other OCCO teams (sales, designers, lightning designer etc). * Dealing with reclamations and providing after-sales service. Show less



Swedbank Estonia

• Estonia
• Financial Services
• 700 & Above Employee

• • Oct 2021 - Sep 2022

  * Responsible for driving business needs, ideas and vision for each area within the field of marketing automation and seek best practice built on customer insight.* Bring to life use-cases related to how containers with next-best-actions should be visualized for customers.* Track and monitor progress of development and validate delivered results prior to release.* Align project deliverables across multiple value streams to ensure unity. * Responsible to inform and prepare for business handover by securing clear process documentation and sufficient training for business.* Foresee and mitigate impact on existing way of working or other dependencies.* Responsible to report value realization of new developments, monitor and analyze results of requested development and validate delivered results after release.* Document findings, to support and mitigate potential errors and secure quality, and present results to sponsor/stakeholders. Show less

• • Mar 2020 - Oct 2021

  * Business development in consumer finance area by leading the digitalization development projects related CF area products and systems (Pre-calculated limits, automatic decision making, personal offers) working very closely with IT in agile way.* Working with teams from different countries (Estonia, Latvia, Lithuania and Sweden). * Business process efficiency, compliancy of the systems and products for retail lending credit analysis processes, alignment with business objectives and expectations over Baltic countries.* Supporting business with expert knowledge of sale, marketing, offering, communication with 3-rd parties and different lending systems.* Law changes implementation in organization documentation and systems (GDPR, Responsible lending etc.). Show less

• • Feb 2018 - Mar 2020

  * Daily banking and Digitalization area management of cross-border projects (Estonia, Latvia, Lithuania) to enhance private customer experiences by delivering relevant personal messages where and when the customer engages with bank.* Responsible for campaign organization (involving alignment of Baltic projects), target group composition, channel mix strategy, supporting offer development, executing offer testing and optimization by conducting response analysis. * Cooperating with sales and marketing, product units, e-channels and developers to provide personalized communication to our customers. Show less

• • Mar 2016 - Feb 2018

  * Private customers consultation.* More advanced consultation with corporate customers. * E-ambassador in branch network over a year to support digitalization of customer.* Participation in project "Print less" to optimize printing costs.



TallinnHotels

• Front Office Administrator

  • May 2014 - Mar 2016



ECCO

• Denmark
• Retail Apparel and Fashion
• 700 & Above Employee

• Customer Advisor

  • Aug 2013 - May 2014



Accessorize

• United Kingdom
• Retail
• 200 - 300 Employee

• Customer Advisor

  • Nov 2012 - Sep 2013