Experience

Intek Communications Inc.

• Canada
• Telecommunications
• 1 - 100 Employee

• Cable Technician

  • Jul 2017 - Present

  - Providing installation of various products (ie. Cable TV/Internet/Phone services) - Responsible for upholding the First Time Right Policies for Rogers to guarantee customer satisfaction - Problem solving - Customer education - Providing installation of various products (ie. Cable TV/Internet/Phone services) - Responsible for upholding the First Time Right Policies for Rogers to guarantee customer satisfaction - Problem solving - Customer education



Citrus Owl Design

• Quality Assurance Lead

  • Mar 2014 - Jun 2017

  - Developed QA specifications and provided testing for web initiatives - Specific responsibilities included: Test Plan creation, Test Case development, bug tracking, bug reporting, enforcing fixes and client acceptance - Stepped in to assist in PHP development on projects as required - Developed QA specifications and provided testing for web initiatives - Specific responsibilities included: Test Plan creation, Test Case development, bug tracking, bug reporting, enforcing fixes and client acceptance - Stepped in to assist in PHP development on projects as required



CanadaHelps

• Canada
• Non-profit Organization Management
• 1 - 100 Employee

• Quality Assurance/Build Engineer

  • Jan 2013 - Mar 2014

  CanadaHelps engages Canadians in the charitable sector, providing accessible and affordable online technology to both donors and charities to promote – and ultimately increase – charitable giving in Canada. CanadaHelps strives to build a caring and involved Canadian society that is committed to giving and participating effectively in the charitable sector, using technology to create an efficient connection between charities, donors, and the corporate community. CanadaHelps engages Canadians in the charitable sector, providing accessible and affordable online technology to both donors and charities to promote – and ultimately increase – charitable giving in Canada. CanadaHelps strives to build a caring and involved Canadian society that is committed to giving and participating effectively in the charitable sector, using technology to create an efficient connection between charities, donors, and the corporate community.



Spinrite

• Canada
• Textile Manufacturing
• 100 - 200 Employee

• Quality Assurance Lead

  • Jun 2012 - Jan 2013

  Sprinrite was established in 1952, primarily as a commercial and craft yarn manufacturing business. Over time, it's operations have grown significantly and Spinrite currently possesses one of the most sophisticated and comprehensive craft yarn production facilities in North America. Sprinrite was established in 1952, primarily as a commercial and craft yarn manufacturing business. Over time, it's operations have grown significantly and Spinrite currently possesses one of the most sophisticated and comprehensive craft yarn production facilities in North America.



AxiSource Inc.

• Toronto, ON

• eCommerce Coordinator

  • Jun 2010 - Oct 2011

  Formerly Office Depot Canada, AxiSource is a Canadian owned and operated office supply company. - Developed the axisource.ca website and provided updates as required. Also created various back-end tools for web administrative tasks primarily utilizing PHP. - Creation and maintenance of eCommerce compliant catalogues for 3rd party eProcurement systems as well as our own eStore via Punch-Out. - Management of our company Salesforce account; including database updates, report development and fashioned a series of company specific training manuals specific to the training of the sales team. - Bug Reporting, Tracking and Enforcing Show less



Digital Opportunity Trust

• Ottawa, ON

• Knowledge & Support Manager

  • Jan 2007 - May 2010

  Non-profit; focus on creating entrepreneurial opportunity using technology in the developing world. - Development of Online Communities and Website Maintenance - Creation of Online Tutorials, FAQs and Documentation as required - Bug Reporting, Tracking and Enforcing - Account Administration (Email and Website Access) Non-profit; focus on creating entrepreneurial opportunity using technology in the developing world. - Development of Online Communities and Website Maintenance - Creation of Online Tutorials, FAQs and Documentation as required - Bug Reporting, Tracking and Enforcing - Account Administration (Email and Website Access)



Thought Process

• Whitby, ON

• QA Analyst/PHP Developer

  • Jan 2003 - Dec 2006

  - Designed and developed a variety of custom websites using PHP/MySQL, built to client expectations - Crafted a Reusable Administration Area for client updating purposes - Selected Sites: torontoshowerdoor.com, kinghiramlodge.com, 1morefan.com - kinghiramlodge.com awarded Best Website category in the Grand Lodge competition for Ontario - Designed and developed a variety of custom websites using PHP/MySQL, built to client expectations - Crafted a Reusable Administration Area for client updating purposes - Selected Sites: torontoshowerdoor.com, kinghiramlodge.com, 1morefan.com - kinghiramlodge.com awarded Best Website category in the Grand Lodge competition for Ontario



ii3 Inc.

• Canada
• Business Consulting and Services
• 1 - 100 Employee

• Quality Assurance Manager

  • Sep 1996 - Dec 2002

  - Developed company QA standards, completed testing and managed second tier technical support for clients; Royal Bank, MDS, Canada Post - Specific responsibilities included: Test Plan creation, Test Case development, training of team members, bug tracking/reporting/enforcing and client acceptance - Maintained relationships with Development Team, Project Managers and Clients alike to provide accurate accountability through to the completion of project - Experienced in managing teams of 5+ testers Show less