Supervisor, Records Services

• Feb 2022 - Present

Analyst, Global Intellectual Property & Legal Affairs, Records Management

• Jun 2019 - Feb 2022

I’m an active member of the Records and Information Management Team for the Apotex group of companies under Global Intellectual Property & Legal Affairs, with a focus on operations around the world. I drive initiatives to preserve the history and evidence of records in all media and formats while supporting accountability, and promoting efficiency and economy of Records and Information Management processes. I’m an active member of the Records and Information Management Team for the Apotex group of companies under Global Intellectual Property & Legal Affairs, with a focus on operations around the world. I drive initiatives to preserve the history and evidence of records in all media and formats while supporting accountability, and promoting efficiency and economy of Records and Information Management processes.

Experienced Leader in Project Management, Operations & Records Management

• Apr 2019 - May 2019

AREAS OF EXPERTISE • Strategic Planning and Implementation • Multi-Site Operations • Project Management • Problem Solving • Policy and Procedure Development • Customer Satisfaction • Process and Operational Improvement • Team Leadership and Training • Communication • Information Security and Management • Workflow Development • P&L Management • Vendor Relationship Management • Employee Retention • Collaboration • Financial Plan Development AREAS OF EXPERTISE • Strategic Planning and Implementation • Multi-Site Operations • Project Management • Problem Solving • Policy and Procedure Development • Customer Satisfaction • Process and Operational Improvement • Team Leadership and Training • Communication • Information Security and Management • Workflow Development • P&L Management • Vendor Relationship Management • Employee Retention • Collaboration • Financial Plan Development

Records Management Consultant

• Aug 2017 - 2019

With my advanced and proven abilities in Records and Information Management, I optimize business processes and reduce risk by improving the way businesses work with paper and electronic information. • Positioned a full line of Records Management Solutions (i.e. Imaging, Professional Services, etc.) by working with companies at various levels of management. • Exceeded Q3 & Q4 2018 revenue targets at 133%. • Identified, developed and delivered meaningful and measurable Records and Information Management solutions. • Fostered relationships and developed new partnerships by working with various departments within multiple organizations.

Experienced Project Manager & Information Management Professional Pursuing Opportunities

• 2016 - Aug 2017

Senior Manager, Records Management Canada (Securit), Senior Manager, Corporate Programs

• Feb 2011 - 2016

Accountable for the continuous development and enforcement of Securit RM policies, standards, and practices within the branch network ensuring consistent implementation and adherence to the Vision, Mission and Values. The position worked collaboratively with the General Manager of Records Management, Executive Vice President, Regional Vice Presidents and District Managers. • Managed the growth and performance of 9 operational facilities across Canada. • Provided forecasting for volume and financial growth exceeding $17 million in revenue and an estimated savings of $1.35 m per yr in real-estate costs. • Planned and Managed installation projects across Canada over a 2 year period valued over $3.5 Million. • Provided support of a $29 million divestiture and service fulfillment of a 9 month transitional service agreement. • Managed the physical relocations of 10 operational centres across Canada over a 7 month period including design support of tenant improvements, budget control of $2.5 million and on-site project management. • Met customer service level agreements resulting in conflicts declining over 90% and increasing on-time service to 95%. • Was the designated Alternate Company Security Officer and responsible for the security clearances of all facilities and staff in compliance with the Canadian Government’s Industrial Security Directorate. • Developed, implemented and conducted training and development programs for existing and new staff including a training matrix, learning objectives, visual presentations and observable behaviour testing.

Manager, Medical Records & Radiology Admin

• Feb 2010 - Feb 2011

Accountable for maintaining medical records in a standardized and professional manner in order to protect patient confidentiality while allowing adequate access to providers in order to promote quality patient care. • Managed and developed a team of 8 ensuring the daily workflow of patient charts and Radiology Admin. • Created and implemented a bar-code label system to accurately identify and scan 3,900 charts for archiving. • Identified operational inefficiencies including a project of converting 32,000 patient charts from an alpha to a terminal digit system and increasing productivity by 40%. • Planned the digitization of 28,000 medical imaging films and 50,000 ultrasound images to support a new PACS (picture archive communication system).

Implementation Project Manager - North America

• 2006 - 2009

♦ Managed global records consolidation project in 13 countries and development of global vendor strategy policy for future projects to ensure workflow consistency.♦ Received awards for outstanding performance and team contributions.♦ Developed Workflows and Managed an records consolidation project of 1 million files from 14 U.S. cities to 1 central location.♦ Successfully developed service-driven teams through meetings, internal and external workflows with associated training documents, supplementary resources, and performance evaluations.♦ Implemented wide range of technical productivity improvements, including Access database to better track projects and augmented Excel-based tools for formula- and data-based management.♦ Utilized reports, site reviews and other methods to secure operational efficiency of field branches.

Special Project Manager

• 2001 - 2006

♦ Organized and executed up to 10 simultaneous client projects. ♦ Executed large-scale transfer projects of 1.6M+ active files and inventorying of 30K+ boxes in 10 different markets.♦ Provided daily motivation and training for project teams to ensure optimal employee performance potential; achieved lowest employee turnover rates in Toronto district.♦ Provided direction for the successful transfer of customer metadata to a records management system via a custom database analysis tools.♦ Redeveloped and implemented active open shelf patient chart system for 300K+ charts.♦ Reviewed, evaluated, and recommended improvements to operational procedures, administrative support, and workflow processes.

Project Supervisor

• 1995 - 2001

• Assembled team resources and communicated to team leaders the requirements of all customer project expectations. • Maintained all project deadline schedules, tracking projected versus actual costs, cleanliness of data, and accurate billing of applicable charges. • Established effective flow of operation and communicated all discrepancies to management and associated departments. • Resolved ongoing issues with clients and prepared extensive documentation related to each project. ♦ Advanced to project supervisor role within one year of employment due to leadership, dedication, and teamwork abilities.♦ Designed, developed, and implemented team evaluation program to allow team members to anonymously evaluate other members and recognize those who produced merit-worthy work.♦ Successfully reached all project deadlines through teamwork persuasion and team goals.