Experience

Lewisham Refugee and Migrant Network

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Business and Operations Manager

  • Dec 2021 - Present

• Business and Operations Officer

  • Nov 2020 - Present

• Office, Volunteer and Service Manager

  • Mar 2020 - Present



Battersea Dogs & Cats Home

• Retail Administator

  • Feb 2020 - Mar 2020

• Data Administrator and General Office Admin Volunteer

  • Apr 2018 - Nov 2018

  Meet and great clients in person and on the phone and help them to complete the forms. Assist advisers providing written and verbal housing and welfare benefits advice to asylum seekers, refugees and migrants. Assisting lawyers with open and close cases, contact clients (by e-mail and by phone).Key Achievements• Recruit and Training new volunteers.• Prepare induction packs for new starters.• Updating website in line with job/volunteer vacancies, calendar Community events and LRMN.• Researched, sourced and customized a new sophisticated Casework Management system (AdvicePro).• Responsible of a first screening for clients requiring immigration ad asylum.



GLD GROUP .

• United Kingdom
• Wholesale
• 1 - 100 Employee

• Senior Store Manager

  • Aug 2016 - 2017

  HR RESPONSIBILITIESInductions:Carrying out pre-employment checks and obtain references for new members of staff.Prepare the induction packs for new starters.Carry out inductions for new starters within the company.Making sure new starters are added to systems/spreadsheets/personnel file set upAbsence/Holiday:-Maintenance of the attendance spreadsheets for all areas of the business.-Liaising with Payroll in regards to absence and holidays to make sure data corresponds.-Making sure that any members of staff that have accrued lieu days have been credited.Administration:-Updating and maintaining Personnel records and files.-Conducting exit interviews with leavers as and when necessary.-Liaising with Managers to make sure that probation reviews are carried out at the appropriate times.Recruitment:-Manage all the recruitment process.-To contact candidates on employment status and sending out offer letters and welcome packs.-To advertise available positions within the company.-Manage interviews and select successful candidateLearning & Development:To plan and provide induction to new Store Managers (1week).Organise training for Managers about products new system, timesheet, recruitment, customer service, mystery shopper etc.AREA MANAGER RESPONSABILITIESMain link between 8 Superga Stores and a wide number of different departments. Strong ability to deliver and consistently achieve the Annual Sales Plan whilst promoting brand loyalty. Excelled at multi-tasking in order to meet and manage work priorities across multi-sites. • Assisted Head of Retail on Store Manager’s Appraisals • Responsible for accurately reviewing and updating payroll• Mastered and trained all Retail staff on Superga’s CRM• Consistently delivered other KPIs (Sales, Marketing, Staff Retention)

• Store Manager

  • May 2016 - Sep 2016

  Managed Superga Flagship store, leading by example. During this time was responsible for developing store strategy in order to raise customers’ footfall and ultimately grow profitability. • Managed, coached and developed sales teams at each managed Retail Location• Consistently delivered KPIs (Sales, Marketing, Staff Retention)• Planned and executed all store operational tasks to achieve excellence through Customer Service• Ensured staff levels at all times adequate to achieve core business day-to-day goals

• Store Manager at Superga

  • Nov 2015 - May 2016

  Responsible for developing stores strategy in order to raise customers’ footfall and ultimately grow profitability• Managed, coached and developed sales teams at each managed Retail Location• Consistently delivered KPIs (Sales, Marketing, Staff Retention)• Planned and executed all store operational tasks to achieve excellence through Customer Service• Ensured staff levels at all times adequate to achieve core business day-to-day goals

• Store Manager at Superga

  • Feb 2014 - Oct 2015

  During this time was responsible for developing store strategy in order to raise customers’ footfall and ultimately grow profitability.• Standardised guidelines for Personalisation shoes Project, later implemented across the entire Retail Division• Managed, coached and developed sales teams at each managed Retail Location• Consistently delivered KPIs (Sales, Marketing, Staff Retention)• Planned and executed all store operational tasks to achieve excellence through Customer Service• Ensured staff levels at all times adequate to achieve core business day-to-day goals



Lollipops Paris / Script Fashion

• Store Manager

  • Jun 2013 - Feb 2014

  Responsible for managing 2 Stores for this Fashion Retail brand (Hampstead and Covent Garden). Was fully in charge of all the Store operations, ensuring the smooth running and delivering sales targets. Also responsible for basic HR tasks and payroll-related tasks. Responsible for managing 2 Stores for this Fashion Retail brand (Hampstead and Covent Garden). Was fully in charge of all the Store operations, ensuring the smooth running and delivering sales targets. Also responsible for basic HR tasks and payroll-related tasks.



MANGO

• United States
• Social Networking Platforms
• 1 - 100 Employee

• Visual Merchandising

  • Nov 2012 - Jun 2013

  Responsible to promoting the image, products and services for Mango in Fenwicks, Brent Cross. Position required a strong commercial as well as marketing knowledge.• Created displays within 4 walls and 17 mannequin Vallettas• Installing and maintained holiday decorations • Regular analysis of the department performance to maximise commercial opportunities • Successfully supported Customer Service Department with Product knowledge and New Arrivals, • Ensured consistent adherence to ‘replenishment of the best seller’ and other Sales techniques• Produced high quality work in a consistent, timely and organised manner, being promoted from Assistant to Visual Merchandiser Manager within 6 months.



Wind

• IT Services and IT Consulting

• Help Desk, Back Office and Call Center Advisor

  • Feb 2004 - Mar 2008

  Responsible for providing high-quality technical support and specialised information for Wind’s Corporate clients, dealing with inbound client requests as well as complains, maintaining a very high level of professionalism, and efficiently minimise customer dissatisfaction. Measured on KPI (Client Retention, Feedback and Satisfaction Surveys). • Database and Sales software platforms (Siebel 97, Siebel 2000 and Clarify) Responsible for providing high-quality technical support and specialised information for Wind’s Corporate clients, dealing with inbound client requests as well as complains, maintaining a very high level of professionalism, and efficiently minimise customer dissatisfaction. Measured on KPI (Client Retention, Feedback and Satisfaction Surveys). • Database and Sales software platforms (Siebel 97, Siebel 2000 and Clarify)