Experience

BMC SOLUTION

• Pakistan
• IT Services and IT Consulting
• 1 - 100 Employee

• Bussiness Analyst

  • Feb 2021 - Present

  DHA phase 6 • Collaborated with cross-functional teams to develop strategies and action plans to achieve organizational goals • Analyzing data and conducting research to gain insights into business trends, customer behavior, and market conditions. This can involve utilizing tools such as Excel, SQL, or specialized data analysis software to extract and interpret data, identify patterns, and support decision-making. • Building strong relationships and effectively communicating with stakeholders… Show more • Collaborated with cross-functional teams to develop strategies and action plans to achieve organizational goals • Analyzing data and conducting research to gain insights into business trends, customer behavior, and market conditions. This can involve utilizing tools such as Excel, SQL, or specialized data analysis software to extract and interpret data, identify patterns, and support decision-making. • Building strong relationships and effectively communicating with stakeholders, including business users, managers, and technical teams. This involves facilitating meetings, workshops, and interviews to elicit requirements, resolve conflicts, and ensure a shared understanding of the project goals. • Analyzing gathered requirements, identifying gaps and inconsistencies, and documenting them in a structured manner. This includes creating process flow diagrams, use cases, user stories, and functional specifications to communicate requirements to the development team. • Documentation in business analysis involves creating and maintaining a comprehensive set of documents that capture and communicate project requirements, specifications, processes, and other relevant information. • Create business processes

• CRM Support Manager

  • Aug 2019 - Jan 2021

  DHA phase 6 • Lead the support team and give support to clients • Telephonic communication with clients on requirement or issues • Timely delivered any development process to clients • Entering Bulk Data and finding meaningful information. • Compiling, verifying accuracy and sorting information to prepare source data • Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output • Generate reports, store completed work in designated locations



Lucky Core Industries

• Pakistan
• Chemical Manufacturing
• 300 - 400 Employee

• Business Support Analyst

  • Jan 2023 - Apr 2023

  Karachi Division, Sindh, Pakistan • Develop and implement processes, training, tools and systems (e.g. customer relationship management, field force management system, etc.) to effectively support sales teams • Work closely with the sales team to understand the needs and implement solutions to increase the effectiveness • Manage customer data and monitor the current and future customer relationship management • Generate insights, monitor data of key stakeholder and execute corrective solutions when gaps are… Show more • Develop and implement processes, training, tools and systems (e.g. customer relationship management, field force management system, etc.) to effectively support sales teams • Work closely with the sales team to understand the needs and implement solutions to increase the effectiveness • Manage customer data and monitor the current and future customer relationship management • Generate insights, monitor data of key stakeholder and execute corrective solutions when gaps are identified • Plan, conduct and evaluate training programs to increase sales excellence Show less