Experience

ServerGuy

• India
• Information Technology & Services
• 1 - 100 Employee

• Customer Support Engineer

  • Jun 2021 - Present

  Being support engineer & site reliability engineer at ServerGuy, my responsibilities are: - Taking care of customers issues and resolve them - Maintain end-to-end communication with client while solving the issues - Keeping the website's backups ready in any case of emergency - Ensuring website uptime during peak traffic - Running regular load balancing tests to maintain the system - Performing chaos engineering to make system resilient - Using various technologies to make the ecommerce website load faster - Migrating the websites from one server to another server - Installing SSL certificates on the websites and more... At ServerGuy, I mostly work with WooCommerce and Magento Websites - as we provide managed hosting and server to ecommerce store owners, we take the responsibility to keep it secure and fast. Show less