Planning and Operation Manager

• Nov 2016 - Present

Training Coordinator

• Jul 2008 - Jul 2013

• Preparing annual marketing & sales budget for training. • Preparing annual training schedule. • Planning and organizing marketing & sales activities, events and communication days for increasing sales. • Visiting clients and potential clients to providing their expectations and increasing customer satisfaction. • Preparing the training proposals and following. • Ensuring to comply with budget figures. • Ensuring accurate reporting and sales forecasting to decide on actions. • Analysing profits and costs for delivered every training courses. • Preparing and presenting weekly, monthly and other periodic reports to the management. • Announcing training schedule to the clients and the other potential clients. • Determining appropriate tutors to providing client expectations. • Managing of operation process to preparing course notes, delivering to client, measurement of client satisfaction, printing of certificates, etc. • Evaluating customer satisfaction at the end of the trainings and directing the tutors according to the evaluation results. • Communicating and selecting training venue. (Hotels, conference centres etc.) Show less

Customer Relations and Training Manager

• 2004 - 2008

• Preparing annual marketing &sales budget for training. • Preparing annual training schedule with more than 40 different training courses. • Planning and organizing marketing & sales activities, events and communication days for increasing sales. • Visiting clients and potential clients to providing their expectations and increasing customer satisfaction. • Preparing the training proposals and following. • Ensuring to comply with budget figures. • Ensuring accurate reporting and sales forecasting to decide on actions. • Analysing profits and costs for delivered every training courses. • Preparing and presenting weekly, monthly and other periodic reports to BSI UK. • Announcing training schedule to the clients and the other potential clients. • Determining appropriate tutors to providing client expectations. • Managing of operation process to preparing course notes, delivering to client, measurement of client satisfaction, printing of certificates, etc. • Evaluating customer satisfaction at the end of the trainings and directing the tutors according to the evaluation results. • Communicating and selecting training venue. (Hotels, conference centres etc.) As a customer relations manager; • Sending customer satisfaction survey to certified clients periodically • Evaluating and analysing customer satisfaction and reporting • Receiving and evaluating all costumer queries, (logo usage, any question about certificate etc) and analysing of the complaints • Ensuring that all of the inquiries held effectively, transferred responses to client Show less

Training Dept. Responsible, Lead Auditor

• Dec 1999 - Nov 2003

As a training process owner • Preparing annual training schedule with more than 40 different training courses. • Planning and organizing marketing & sales activities, events and communication days for increasing sales. • Visiting clients and potential clients to providing their expectations and increasing customer satisfaction. • Preparing the training proposals and following. • Announcing training schedule to the clients and the other potential clients. • Determining appropriate tutors to providing client expectations. • Managing of operation process to preparing course notes, delivering to client, measurement of client satisfaction, printing of certificates, etc. • Evaluating customer satisfaction at the end of the trainings and directing the tutors according to the evaluation results. • Communicating and selecting training venue. (Hotels, conference centres etc.) As a lead auditor Performed many audits as a ISO9001 Lead Auditor. Show less