Fuhai D.
System Architect at Etiqa Insurance Singapore- Claim this Profile
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Bio
Credentials
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Extending Microsoft Dynamics CRM 2011
MicrosoftJun, 2013- Nov, 2024 -
Microsoft Certified Dynamics Specialist
MicrosoftJun, 2013- Nov, 2024 -
Microsoft Certified Technology Specialist (MCTS)
MicrosoftMar, 2013- Nov, 2024 -
Microsoft Certified Trainer (MCT)
MicrosoftMar, 2013- Nov, 2024 -
Programming in C# Certification
MicrosoftMar, 2013- Nov, 2024 -
Querying Microsoft SQL Server 2012/2014
MicrosoftMar, 2013- Nov, 2024 -
TS: Accessing Data with Microsoft .NET Framework 4 (MCTS)
MicrosoftMar, 2013- Nov, 2024 -
Microsoft Dynamics CRM 2011 Installation and Deployment
MicrosoftJan, 2013- Nov, 2024 -
Microsoft Specialist
MicrosoftDec, 2012- Nov, 2024 -
Programming in HTML5 with JavaScript and CSS3
MicrosoftDec, 2012- Nov, 2024 -
Microsoft Dynamics CRM 2011 Applications
MicrosoftSep, 2012- Nov, 2024 -
Pro: Designing and Developing Windows Phone Applications (MCPD)
MicrosoftJun, 2012- Nov, 2024 -
Microsoft Dynamics CRM 2011 Customization and Configuration
MicrosoftFeb, 2012- Nov, 2024 -
Microsoft Certified IT Professional: Database Developer 2008 (MCITP)
MicrosoftNov, 2011- Nov, 2024 -
Pro: Designing Database Solutions and Data Access Using Microsoft SQL Server 2008
MicrosoftNov, 2011- Nov, 2024 -
TS: Developing Business Process and Integration Solutions by Using Microsoft BizTalk Server 2010 (MCTS)
MicrosoftJul, 2011- Nov, 2024
Experience
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Etiqa Insurance Singapore
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Singapore
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Insurance
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200 - 300 Employee
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System Architect
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May 2017 - Present
1.Role:System Architect 2.Technology: AS400 Life integrated & PolisySea/DB2/Premium10 DB, MS Windows/Azure/SQL Server,SSIS/AS/RS,Dynamic CRM 365(On-premises), VS.NET,etc. 3.Industry: Insurance (Life Integrate/General Insurance, Customer, Police, Claim, Risk and Product management) 4.Integration: Avaya/Twilio/Twilio Flex, Facebook, WhatsApp, Emarsys, AS400 & DB2, CRM, DB2, SQL, Workflow. 5.Outstanding achievement: Integrate different systems to become an organic ecosystem, transfer data backend/frontend, build Staging/ODS/data warehouses/data marts, claims/sales reports for decision-making. CRM marketing/sales/service modules, internal workflow.etc. 6.Project: •ETIQA CRM innovation. Background: General and Life AS400 integration, extract data from core AS400 to data warehouse provide to CRM, customer/policy/claim/isk/products (life, motor, HDB fire, travel, maid, homerenewal,BFI, etc.) a> Marketing/Campaign activities (Dashboard, Activities Emails, SUG redemption and gift management, Campaigns, Emarsys mail integration/Leads click rate Analysis) b>Sales/Telesales/Opportunity (Renewal Online leads call management, status trace, BFI & Cross Managing, COVID-19 products follow up, General Leads, Opportunities management) c>Services (Avaya/Twilio phone Popup and CRM customer integration, Case/Sub Case, PDPA, Address Book, Voicemails, Claim, Life Ops Business, POS, Policy Note, GIRO and Transaction history management, Life/Non Life policies, WhatsApp Conversation/Chats Management, IBM FileNet Service and Reports, LifeOps) •ETIQA ODS & data Warehouse Description: Smoothly integration with frontend and backend system make data exchange, design the ODS module and data warehouse module. •ETIQA AI data analysis a> Provide data support for pattern recognition for picture, automatic claim model. b> Provide and analyze WhatsApp conversation and chats data, and provide optimistic and pessimistic indicators. Show less
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Sys Architect
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Sep 2015 - Feb 2017
1.Role:Sys Architect/PM. 2.Technology directions:Windows/SQLServer/Dynamic CRM/VS.NET 3.Industry: Auto (GM, Nissian & Infiniti, GM, Foton), Banking. 4.Vendor management: Customer/Partner/3rd vendor Mgt 5.Outstanding achievement: People/financial mgt, Requirement RFP/system design/dev/deploy/opt and maintenance.Pursuit contract signed, presales, presentation, push accounts receivable. $2 million revenue, to cover 6 full time employees, 5 third-party employees, help clients expand their businesses, distributors expanded from 80 to 120 in China. 6.Project: a>Infiniti Car CRM: HPE help Nissan China & Infiniti achieved CAR industry consulting and implement. Infiniti Auto Industry exhibition, vertical website (auto home, ecar), social media collect leads & clues, inbound/outbound Call Centre services, integrating dynamic CRM market, sales leads, sync data to 120 DMS dealer system, greatly increased car sales, generate marketing/sales reports, customers/contact, campaign/leads/Opportunity process features, distributors,CSI/SSI. b>Cascadia Cloud Auto: HPE & Microsoft marketing cloud solutions in the automotive industry, from product service to after-sales service, from distributors to the innovation of the next generation customer interaction, Microsoft and its partners are committed to on the automobile industry in vertical markets to provide enterprise customers with one-stop, end-to-end cloud business solutions, with Azure Artificial Intelligence achieved driver behavior analysis, Azure Machine Learning build data module, split data connects to train Model and got predict report. Help auto companies in Internet "+" auto digital transition, improve operational efficiencies, enhance brand market share, improve customer satisfaction, and creating more possibilities for sustainable development of the automotive industry. Environment: Azure & CRM 365, SQL Server. c>Foton AUV CRM Foton Car consulting, sys performance turning. d>Tianjin Banking CRM. Show less
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Avanade
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Sr Consultant
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Feb 2011 - May 2015
1.Role:Sys Architect/Sr Consultant. 2.People Management: Team and recruitment. 3.Technology: MS Windows, BizTalk, SQL Server, Dynamic CRM and VS.NET etc. 4.Industry: Manufacture, Banking, Retail, Oil. 5.Outstanding achievement: 4 and half years, from normal consultant to manager, from teamwork and collaboration, delivery management, customer focus, skills set, and technical solutions grow up. (2011~2012 consultant, 2012~2014 senior consultant, 2015 manager level) 6. Project: a> Benz BI & DMS: Accenture help Benz made data analysis find out the rule extraction from existing data, better to sell vehicles. b> Bank of China:Help BOA made Global Financial customer service platform. Involved account management, acceptance, small/medium enterprises, international money order, take loans, checks, and Opportunity process services.etc. c>Pentax Medical:Managing the grid of sales channel of dealers, improving communication with end users, catching new opportunities. The system based on CRM/NAV/BizTalk. Centralized CRM/ERP system in Pentax Germany./China/Singapore/India. d>Shell North American Oil System Migration: Global Shell EA4U migration from U.S, therefore need to team collaboration with Netherland, Malaysia, India and U.S team together to push the deployment process to China environment. Involved sys/apps SAP, Oracle sync data to MS platform implement data modelling/data warehouse. e>QNet BizTalk SAP&CRM : QuestNet Ltd is a well-established interactive marketing company, which has more than 500,000 steadfast customers in 120 countries. QuestNet customer referral scheme is enhanced by the use of cutting-edge techlogy with BizTalk, CRM and SAP apps from a single server to the stable cluster and NLB platform. f>MFlex JDE integration: MFlex is flexible circuit board and assembly with JDE/Oracle that need make encrypted EDI data exchange with Bank of American and partner Concur. Use the BizTalk to connective the various systems. Show less
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Northern Lights Technology Development
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United States
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Information Technology & Services
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200 - 300 Employee
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Taylor Group/Northern lights
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Jan 2009 - Jan 2010
1.Role: system architect. 2.Technology：MS Windows, SQL Server, BizTalk and VS.NET etc. 3.Industry: Printing. 4.Outstanding achievement: Taylor/TOG Data Exchange Series with BizTalk AS/400 DB2, Integration Paymentech between US and England with EDI standard. 1.Role: system architect. 2.Technology：MS Windows, SQL Server, BizTalk and VS.NET etc. 3.Industry: Printing. 4.Outstanding achievement: Taylor/TOG Data Exchange Series with BizTalk AS/400 DB2, Integration Paymentech between US and England with EDI standard.
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Microsoft
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United States
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Software Development
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700 & Above Employee
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Microsoft MCS Consultant
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Mar 2006 - Dec 2008
Project: a> Tiens group Data Exchange and Data Analysis Platform: Integrate Tiens group’s internal system and other countries' external systems. Collect global branch office’s finance data and workflow information through the WCF tunnel transfer to BizTalk server and storage to data exchange centre more than 100 countries, analysis data and make data mining with MS-BI solutions generate cube from data warehouse, develop reports and show the results for president and leaders to make decision-making. b> North China Netcom DCN Network Enhancement:Netcom, the ten provinces in the North China requires a network upgrade and modernization, particularly DCN network security, IT infrastructure security promotion, AD configuration and development. c>Telecom finance system: China Telecom's ChinaVnet Internet Star Service is an Internet application layer service provided by China Telecom on top of ChinaNet's Internet access layer service. Connected Star utilizes resources such as telecommunications user resources, network resources, support platform resources, marketing networks, customer service and publicity channels, to aggregate the content and applications of SP (including ICP and ASP) to achieve a win-win situation for users, ISPs, and SPs. C#, win form, service development.Net remoting for inside data exchange and Web Service for outside data exchange. COM+ component. Show less
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Software Engineer
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Jan 2005 - Feb 2006
1.Role: Software engineer 2.Technology directions: MS Windows, SQL Server2000, and VS.NET2003 etc. 3.Industry: Public institutions. 4.Project management: E-Port trade data exchange system. 5.Outstanding achievement: Help the customs, frontier inspection, inspection and quarantine to achieve rapid customs clearance system, to assist customs, border control, rapid clearance of inspection and quarantine system, one reported that the manifest information. 1.Role: Software engineer 2.Technology directions: MS Windows, SQL Server2000, and VS.NET2003 etc. 3.Industry: Public institutions. 4.Project management: E-Port trade data exchange system. 5.Outstanding achievement: Help the customs, frontier inspection, inspection and quarantine to achieve rapid customs clearance system, to assist customs, border control, rapid clearance of inspection and quarantine system, one reported that the manifest information.
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Inventec
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Taiwan
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Computer Hardware Manufacturing
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700 & Above Employee
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Software Engineer
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Nov 2003 - Nov 2004
1.Role: Software engineer. 2.People Management: Team management and tech-skill training (SQL Server). 3.Technology directions: Windows Server 2000, SQL Server2000, and VS.NET2003 etc. 4.Industry: The electronics industry. 1.Role: Software engineer. 2.People Management: Team management and tech-skill training (SQL Server). 3.Technology directions: Windows Server 2000, SQL Server2000, and VS.NET2003 etc. 4.Industry: The electronics industry.
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Education
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2008 - 2010
Nankai University
Master degree of Software of Engineer, software engineering -
1999 - 2004
Tianjin University of Technology
Bachelor degree
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