Experience

CityNet

• Azerbaijan
• Technology, Information and Internet
• 1 - 100 Employee

• Quality Control Specialist

  • May 2023 - Present

  • Create sustainable process and standards focusing on the implementation and governance of installation standards and ongoing quality assurance function; • Analyze problems, and develop and implement, corrective, action to include training; • Organization of real time monitoring with charts; • Draft quality assurance policies and procedures; • Develop, recommend and monitor corrective and preventive actions; • Define processes for major actions (upgrades, expansion, deployment and maintenance activities etc.) ensuring smooth operations; • Identify training needs to meet quality standards; • Quality of service and capacity management provided according to company targets; • Preparation of weekly and monthly performance reporting and discuss with related teams; • Maintain historical trend analyzes of test results of modifying and enhancing training materials and SOPs; • Investigate customer complaints and known-conformance issues. Show less



Azerconnect LLC

• Azerbaijan
• Telecommunications
• 700 & Above Employee

• Social Network Management Specialist

  • Apr 2021 - May 2023

  • Building and executing social media strategy through competitive and audience research• Setting up and optimizing company pages within each social media platform

• Call Center Representative

  • Nov 2017 - Apr 2021

  • To answer customers’ inquiries according to the related programs• To make necessary registrations via corresponding programs based on customers’ inquiry• To answer to the customer inquiries from the first apply• To treat customers in a polite and patient manner