Experience

NORM OJSC

• Azerbaijan
• Wholesale Building Materials
• 100 - 200 Employee

• Oil Well Cement and Technical Sales Manager

  • Jun 2023 - Present

• Oil-Well Cement and Technical Sales Team Leader

  • Aug 2021 - Jun 2023

• Technical Sales Team Leader

  • Aug 2016 - Aug 2021

  * Support to determine the target group (with CCO, Sales & Marketing Department);* Support to determine the current level of the technical knowledge of the target audience;* Develop a training plan (i.e. number, duration, topics, method, necessity for the assessment tests in order to evaluate the existing technical knowledge level and the gaps).;* Organizing Trainings and support to carry out the assessment test to identify the improvement of the knowledge and the effectiveness of the trainings;* To monitor product quality and analyze reasons of variances and recommend if necessary appropriate corrective actions;* To investigate customer requirements and if necessary take measures to adjust product quality to these requirements considering standards;* Planning and implementation of Concrete Laboratory activities, organizing relevant laboratory tests, preparation of reports in cooperation with related departments;* Monitor the market with regard to new products (raw materials for concrete and mortar production);* Responsible for the improvement of the product and technical service portfolio according to the market needs;* Study the requirements of all cement and concrete standards available in the market in order to actively promote the products(Study and monitor market on recent trends (i.e. new standards, guidelines), develop a proposal for product/service certification (i.e. cost, advantages, benefits), arrange the certificates;* Builds good relationships with the influencers, specifiers, architects, universities, institutes, official bodies, independent laboratories;* Develop cooperation with International Cement and Concrete Institutions and organize sampling and certification of NORM products according to existing standards;* Organizing practical and theoretical trainings conducted by local and international experts and provide needed cooperation between customers and International Institutions. Show less

• Technical Sales Specialist

  • Mar 2014 - Aug 2016

  • Provide technical supports to the customers and prospects in order to increase the commercial performance of the company• Solve quality related complaints in order to increase the satisfaction level of the customers• Arrange the informative technical trainings to increase the awareness about the main factors effecting on quality performance• Benchmark of the constituent materials to create strong sales argumentations• Meet the customer’s needs by development of new products and services• Support to develop new products and services according to the market needs• Arrange all product certificates/reports required by the market• Tight collaboration with influencers (i.e. specifies, architects, universities, institutes, official bodies, independent laboratories)• Support of marketing activities• Systematic visit customers, prospects and existing or new projects with Sales & Marketing Department team• Identify the unmet needs (i.e. through study of the project and specifications);• Support to develop the final solution (i.e. mix design optimization or development, application advice, product testing, on site testing, new product)• Stay alerted to react immediately on any quality related complaint received from the customers through Marketing and Sales Departments• The process consists of the several steps: visit the complainer; define the problem, analyze the root cause, develop the solution plan, implement the best solution, get the customer feedback - close the complaint.• Support to determine the target group (with CCO, Sales & Marketing Department);• Support to determine the current level of the technical knowledge of the target audience• Support to develop a training plan (i.e. number, duration, topics, method, necessity for the assessment tests in order to evaluate the existing technical knowledge level and the gaps).• Support to carry out the assessment test to identify the improvement of the knowledge and the effectiveness of the training. Show less

• Health Safety Environment Officer

  • Mar 2012 - Mar 2014



Holcim Azerbaijan, member of Holcim group

• Azerbaijan
• Construction
• 1 - 100 Employee

• OHSE Supervisor

  • Sep 2011 - Mar 2012