CEO and Founder

• Jun 2019 - Present

We are a company specialized in the allocation and hunting of technology professionals. We serve companies around the world that need technological solutions to solve problems or improve their current performance. We are a company specialized in the allocation and hunting of technology professionals. We serve companies around the world that need technological solutions to solve problems or improve their current performance.

Chief Operations Officer

• Oct 2022 - Present

CEO

• Feb 2017 - Jun 2021

Senior Project Analyst

• Mar 2019 - Jun 2019

Project Manager

• Mar 2018 - Mar 2019

Duopana is a tool that helps you to generate brand value by using the content produced by the community around your company. The power of micro-influencers working to your digital marketing strategy. - Time management of projects. Motivate and lead a team involved to achieve the company's OKR's; - Plan and monitor the execution of project tasks; - Perform a risk management, identifying and prioritizing the problems of management and promotion of predictive and contingency actions; - Identify all the stakeholders and update them about the progress; - Monitor and manage the project budget; - Identify and analyze the internal / external dependencies of the project by making the necessary alignments with the involved areas and designed to ensure that all data is executed as planned; - Comply with scrum framework rules; - Perform project activities using a project management standard; - Develop and present status reports; - Manage the product backlog according to the needs of the user; - Conduct daily, weekly, and monthly meetings to update the sprints and stages of the projects; Show less

Operational Project Manager

• Sep 2017 - Dec 2017

Rentcars.com is an e-commerce and media tool designed to offer the very best service and discount options to our customers, featuring a cutting-edge search tool to provide all the information you need to choose our car rental services.- Responsible for the Backlog of operacional projects / improvements of the operations department;- Responsible for describing the functional and non-functional requirements of the project;- Responsible for splitting a complex project into small user stories for the development team;- Responsible for carrying out the scope of the project with the stakeholders for the kick-off meeting;- Performed the user stories, weekly Sprint development and presentation of each new functionality for stakeholders;- Follow-up of the project carried out using the Scrum and Kanban methodology;- Development of performance indicators for projects and staff;- Performed a brainstorm with the team to continuously improve existing processes / procedures;- Responsible for the complete analysis of the user's journey in internal projects and clients for web projects (e-commerce); Show less

Operacional Manager

• Jan 2014 - Aug 2017

- Manage the customer service team, training, quality and after-sales;- Develop team to achieve KPI's sales and customer satisfaction;- Conduct training for the development of the operational team on people management, quality management, continuous improvement (PDCA) and project management;- Control the KPIs of the operational departments;- Manage customer service operational costs to maintain positive ROI in both attempted and external actions;- Responsible for the implementation of the NPS (Net Promoter Score) project to follow the customer satisfaction according to the company's service channel (NPS 86);- Control the internal and external selection process with the human resources team;- Responsible for reducing operating turnover from 13% to 1%;- Responsible for the realization of the project of internationalization of the assistance team to other countries;- Responsible for the telephone, chat and e-mail service team;- Elaboration of the positions and salaries plan of the department of customer service, training, quality and after-sales;- Develop and monitor projects related to the operation, from the creation of scope, structuring with stakeholders, monitoring and analysis of results.- Responsible for the increase of 4% in sales of the customer service department;- Responsible for reducing the operational cost by implementing automations in the process of customer service and sales;- Responsible for reaching the saddle of RA1000 in the "Reclame Aqui". Show less

Quality Coordinator

• Dec 2011 - Jan 2014

In the telecommunications area, BrasilSAT coordinates and manages the provision of systems for cellular communication, from prospecting and site acquisition, to the delivery of the product in perfect operating conditions. - Responsible for control of non-compliance and corrective action involving the opening, closing and effectiveness of DTH-type antennas purchased from suppliers in China (SVEC and SENFU) and outsourced companies in Brazil; - Coordinate the activities of quality inspectors and supervisors regarding incoming, rework, quality lot approval, destructive and non-destructive testing; - Carry out the descriptive of quality procedures according to the ISO rules (technical and structural); - Conduct process audit involving documentation, technical drawings and manufacturing methods; - To guarantee the development and training in the outsourced companies that execute the packing and packaging of the products before the destination for the final customer in all Brazil; - Responsible for the quality of suppliers in China during all production and export process in the cities of Ninghai and Wujiang City in China, including quality control at the time of production until the accommodation of the cargo in the cointainers; - Performed all stock control in the matrix and in the company's subsidiaries, performing FIFO on the goods and ensuring that they did not enter into a process of oxidation in stock; - According to the production orders of the company, the analysis of the material in stock with the department of PCP, followed the assembly of the production line and analysis of quality of the material guaranteeing the delivery within the deadline requested with the quality standards established by the client . The same process was done with international suppliers, thus ensuring compliance with deadlines; Show less

Team Manager

• Nov 2009 - Nov 2011

SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. - Responsible for guarantees that the KPIs of the operation were in accordance with the contract between the client and the company; - Present weekly and monthly results for the Board and Customer; - Participate in the process of hiring and training new employees; - Guarantee the quality of the services provided from the first contact of the clients to their completion; - Control all documentation process of the customer, that is, create and update procedures and processes for them to be released and used by the operational team; - Provide online training for the Mexico and USA team; - Develop a team of seven trilingual employees to ensure customer satisfaction and professional development; Show less

Administrative Assistant

• Dec 2007 - Sep 2009

El Corte Ingles is a Spanish chain of department stores. It has more than 100 located in all the important Spanish cities and two stores in Portugal, one in Lisbon and another in Vila Nova de Gaia in Grande Porto. - Received goods and / or parts, according to orders and invoices, monitoring the unloading, performing the inspection of receipt and verification of malfunctions and incorporating into the inventory. - Responsible for the merchandise and / or parts, from the time of arrival to its final destination. - Performing cancellations of orders, delivery orders to other stores and reactivating canceled orders, controlling the inventory of departments. - Directed the dispatch of goods between the branches, which was carried out by the company's own carrier, as well as for department stores. - Organized the inventory of goods, parts, products and other articles, involving identification, arrangement and address of materials; Show less