Fábio Cantelli
Customer Service Sales Representative at Back of The House, Inc.- Claim this Profile
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Bio
Credentials
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Certified Professional AutoCAD 2013
Senai São PauloDec, 2011- Nov, 2024
Experience
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Back of The House, Inc.
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United States
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Restaurants
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1 - 100 Employee
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Customer Service Sales Representative
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Sep 2019 - Oct 2022
■ Ensure optimal customer experience (CX) by understanding cognitive behaviors responses and addressing them in order to achieve customer retention. ■ Create B2C direct sales techniques to adapt to all situations and customers in a fast-paced environment. ■ Work closely with all staff and coordinate sales tasks for efficient time management. ■ Ensure optimal customer experience (CX) by understanding cognitive behaviors responses and addressing them in order to achieve customer retention. ■ Create B2C direct sales techniques to adapt to all situations and customers in a fast-paced environment. ■ Work closely with all staff and coordinate sales tasks for efficient time management.
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F5 My Car - Matina Commerce and Automobile Services
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Campinas, São Paulo, Brazil
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Sales Coordinator
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Jan 2017 - Dec 2017
■ Helped the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material. ■ Trained and developed new and current sales associates in products, sales techniques to ensure optimal performance and meet quotas and goals. ■ Developed and maintained filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department. ■… Show more ■ Helped the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material. ■ Trained and developed new and current sales associates in products, sales techniques to ensure optimal performance and meet quotas and goals. ■ Developed and maintained filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department. ■ Created multiple B2C sales techniques by visiting clients in-loco to get feedback, market research and ensure a personal face-to-face customer experience (CX). Show less ■ Helped the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material. ■ Trained and developed new and current sales associates in products, sales techniques to ensure optimal performance and meet quotas and goals. ■ Developed and maintained filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department. ■… Show more ■ Helped the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material. ■ Trained and developed new and current sales associates in products, sales techniques to ensure optimal performance and meet quotas and goals. ■ Developed and maintained filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department. ■ Created multiple B2C sales techniques by visiting clients in-loco to get feedback, market research and ensure a personal face-to-face customer experience (CX). Show less
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Resiless Technology
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Indaiatuba, São Paulo, Brazil
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Sales Support Coordinator
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Jul 2016 - Dec 2016
■ Responsible for administrative routines, namely: issuing invoices, filing and dispatching documents, purchasing production inputs, direct B2C and support to the commercial department. ■ Responsible for administrative routines, namely: issuing invoices, filing and dispatching documents, purchasing production inputs, direct B2C and support to the commercial department.
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Making Communication
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Indaiatuba, São Paulo, Brazil
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Account Manager
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Jan 2015 - Dec 2015
■ Built and strengthen client relationships to achieve long-term partnerships. ■ Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs. ■ Identify upsell, cross-sell, and renewal opportunities for digital products and communicate with the sales team regularly. ■ Built and strengthen client relationships to achieve long-term partnerships. ■ Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs. ■ Identify upsell, cross-sell, and renewal opportunities for digital products and communicate with the sales team regularly.
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Sales Support Specialist
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Jan 2013 - Dec 2013
■ Promoted to budget officer responsible for preparing technical/commercial proposals and flowcharts for the pneumatic transport sector. ■ Helped sales coordinators in identifying and preparing technical/commercial proposals. ■ Collaborated with the project engineering sector in designing the flowchart of equipment and systems requested by customers. ■ Anticipated the process of purchasing the equipment, quantifying, budgeting and quoting all the materials needed to apply the system,… Show more ■ Promoted to budget officer responsible for preparing technical/commercial proposals and flowcharts for the pneumatic transport sector. ■ Helped sales coordinators in identifying and preparing technical/commercial proposals. ■ Collaborated with the project engineering sector in designing the flowchart of equipment and systems requested by customers. ■ Anticipated the process of purchasing the equipment, quantifying, budgeting and quoting all the materials needed to apply the system, as well as estimating working hours and number of workers needed and transport and accommodation costs. ■ Responsible for the preparation of approximately 50 monthly proposals with budgets ranging from R$1,500.00 to R$11,000.000.00 per proposal. ■ Interacted with the shipping department, quantifying and forcing the number of trucks, cars, forklifts and other tools needed for loading, unloading, moving and assembling the equipment.
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Sales Support Coordinator
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Jan 2010 - Dec 2012
■ Estimator responsible for preparing technical/commercial spare parts proposals. ■ Helped sales coordinators in identifying and preparing proposals, contacting and negotiating directly with customers, strengthening the B2C relationship and facilitating the maintenance, conservation and longevity of the equipment provided. ■ Responsible for the preparation of approximately 250 monthly proposals with budgets ranging from R$500.00 to R$50,000.00 per proposal. ■ Interacted directly with… Show more ■ Estimator responsible for preparing technical/commercial spare parts proposals. ■ Helped sales coordinators in identifying and preparing proposals, contacting and negotiating directly with customers, strengthening the B2C relationship and facilitating the maintenance, conservation and longevity of the equipment provided. ■ Responsible for the preparation of approximately 250 monthly proposals with budgets ranging from R$500.00 to R$50,000.00 per proposal. ■ Interacted directly with the purchasing department, estimating and budgeting raw and miscellaneous materials in the final customer budget process.
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Glasshield Security Products Ltda.
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Indaiatuba / SP
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Buyer / Storekeeper
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Jun 2008 - Feb 2010
■ Responsible for the warehouse and routines for purchasing and storing consumables and production inputs for the multinational in Brazil. ■ Helped in the approval of new suppliers and new products. ■ Negotiated directly with sellers, quantifying, budgeting and buying on demand all manufacturing and production inputs, as well as cleaning products, office materials and Personal Protective Equipment (PPE), controlling more than 500 different items in inventory. ■ Controlled and organized… Show more ■ Responsible for the warehouse and routines for purchasing and storing consumables and production inputs for the multinational in Brazil. ■ Helped in the approval of new suppliers and new products. ■ Negotiated directly with sellers, quantifying, budgeting and buying on demand all manufacturing and production inputs, as well as cleaning products, office materials and Personal Protective Equipment (PPE), controlling more than 500 different items in inventory. ■ Controlled and organized the entry and exit of products from the stock, creating a better flow, generating savings and awareness of the use of materials requested by employees. ■ Performed inventories, outbound material controls, receipt and storage of all items in stock, playing a key role for the logistics sector. Show less ■ Responsible for the warehouse and routines for purchasing and storing consumables and production inputs for the multinational in Brazil. ■ Helped in the approval of new suppliers and new products. ■ Negotiated directly with sellers, quantifying, budgeting and buying on demand all manufacturing and production inputs, as well as cleaning products, office materials and Personal Protective Equipment (PPE), controlling more than 500 different items in inventory. ■ Controlled and organized… Show more ■ Responsible for the warehouse and routines for purchasing and storing consumables and production inputs for the multinational in Brazil. ■ Helped in the approval of new suppliers and new products. ■ Negotiated directly with sellers, quantifying, budgeting and buying on demand all manufacturing and production inputs, as well as cleaning products, office materials and Personal Protective Equipment (PPE), controlling more than 500 different items in inventory. ■ Controlled and organized the entry and exit of products from the stock, creating a better flow, generating savings and awareness of the use of materials requested by employees. ■ Performed inventories, outbound material controls, receipt and storage of all items in stock, playing a key role for the logistics sector. Show less
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Khelf Modas Ltda.
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Campinas, São Paulo, Brazil
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Retail Sales Representative
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Feb 2007 - Apr 2008
■ Customer service, negotiation of prices, payment terms and sale discounts, guidance on product and service specifications, product quality control and assistance to customers in choosing. ■ Customer service, negotiation of prices, payment terms and sale discounts, guidance on product and service specifications, product quality control and assistance to customers in choosing.
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Education
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2008 - 2011
UniMax - Centro Universitário Max Planck
Bachelor of Business Administration - BBA, Business Administration, Management and Operations -
2013 - 2014
Instituição de Ensino Conservatório Carlos Gomes
Associate of Arts - AA, Visual and Performing Arts
Community
