Experience

VirtualStaffing

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Report Analyst

  • Jun 2021 - Present

  -Creates dashboards and do data clean up for better data visualization using powerBI, Google sheets, Excel, etc. -All site support for reporting functions which includes client specifics. -Worked also with a brilliant team on process improvement in data management, framework, and analytics -Creates dashboards and do data clean up for better data visualization using powerBI, Google sheets, Excel, etc. -All site support for reporting functions which includes client specifics. -Worked also with a brilliant team on process improvement in data management, framework, and analytics



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Customer Service Specialist

  • Mar 2017 - Jun 2021

  - Worked as a User Acceptance tester for a telco company in the UK. - Provide feedback accurately on the user interface of the tools that agents will be using for prod globally. - Provide client support for general billing, creating new contracts, updating contracts, technical support, activating services, sales, follow-ups, and retention. - Worked as a User Acceptance tester for a telco company in the UK. - Provide feedback accurately on the user interface of the tools that agents will be using for prod globally. - Provide client support for general billing, creating new contracts, updating contracts, technical support, activating services, sales, follow-ups, and retention.



SYKES Philippines

• Philippines
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jun 2016 - Jan 2017

  AT&T Mobile PayG AT&T Mobile PayG



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Associate I

  • Jul 2015 - Nov 2015

  Intuit QuickBooks DIY accounting payroll tech specialist Intuit QuickBooks DIY accounting payroll tech specialist