Point of Contact

• Jan 2023 - Present

Chat Support Specialist

• Aug 2021 - Present

• Basic account support in changing billing information and their billing cycle.• Discuss over the plan's features and pricing• Escalate support issues• Sales representative that helps the customer choose the best plan for their needs• Assigned the Trial plans• Basic trouble shooting and technical assistance with their account

Inbound Customer Service Representative

• Oct 2020 - Jun 2021

• Assisting individual members about their policy. • Processing payments (monthly bill and hospital bill). • Sending letters and emails about the update of their plan. • Helping the member find an in-network doctor and send the list of providers. • Providing the copy and order their MEMBER ID. • Updating their PCP on their file. • Changing any details upon member's request. • Assisting individual members about their policy. • Processing payments (monthly bill and hospital bill). • Sending letters and emails about the update of their plan. • Helping the member find an in-network doctor and send the list of providers. • Providing the copy and order their MEMBER ID. • Updating their PCP on their file. • Changing any details upon member's request.

Working Student

• Apr 2018 - May 2020

• Library staff • Assisting faculty and students in locating, selecting and interpreting reference sources at the nursing, general references and CD-ROM areas. • Assisting the users in the use of the OPAC, online databases and other reference tools and sources. • Answering reference and information inquiries • Organizing, maintaining and updating information files, records, statistics, etc., in the section • Maintaining order and discipline in the section • Attending in-service training and workshop tutorials for professional and personal growth • Maintaining records and files • Computer literate with telephone etiquette Show less