Experience

Skillz

• United States
• Entertainment Providers
• 100 - 200 Employee

• Gameplay Security Agent

  • Dec 2019 - Sep 2020

  Las Vegas, Nevada, United States ● Investigated reported players, exploits and other behaviors that negatively affect games. ● Interpreted data to make informed decisions regarding suspicious accounts. ● Supported fellow teammates by providing detailed information regarding ongoing investigations. ● Identified and escalated issues and bugs as necessary. ● Worked on projects to support the Trust and Safety team. ● Communicated with Players to assist them with account issues.



Quality Back Office

• United States
• Financial Services
• 1 - 100 Employee

• Administrator

  • Mar 2018 - Jan 2019

  Naperville, IL ● Created and maintained company website, including implementation of credit card processing and user portal. ● Installed and configured user workstations, as well as distributed requisite software. ● Planned and executed cutover from various web hosting and software providers. ● Answer phones, assisting clients and directing calls as necessary. ● Performs printer configuration and problem resolution for local and network printers. ● Responsible for development of technical… Show more ● Created and maintained company website, including implementation of credit card processing and user portal. ● Installed and configured user workstations, as well as distributed requisite software. ● Planned and executed cutover from various web hosting and software providers. ● Answer phones, assisting clients and directing calls as necessary. ● Performs printer configuration and problem resolution for local and network printers. ● Responsible for development of technical solutions in response to business requirements and company objectives. ● Onboarding new employees and providing company training. ● Created company logo, business cards and other graphics as needed. Show less



Zappos Family of Companies

• United States
• Retail
• 700 & Above Employee

• Team Leader

  • Jan 2007 - Jun 2014

  Las Vegas, Nevada, United States ● Responsible for coaching a team of representatives to best assist the individual and the company in reaching identified goals. ● Provided timely and motivational feedback while assisting representatives in setting future. ● Available on the lead line to answer any questions or concerns of the representatives, and managed escalated calls. ● Delegated projects and activities amongst my team and others and monitored progress of those activities.