Experience

CyraCom Language Solutions

• United States
• Translation and Localization
• 700 & Above Employee

• Language Interpreter Translator

  • Jul 2017 - Present

  A technically savvy individual with experience with customers face-to-face and remotely. Multilingual abilities, as well as familiarity with the cultures, education, and extensive vocabulary in all languages involved. Skilled at interacting with individuals from various backgrounds; patient, polite, respectful, and courteous. Able and willing to assist co-workers, supervisors, and clients in a cooperative manner; able to work independently and in a remote setting, as well as with others when required. Willingness to work evenings, weekends, and holidays. Show less



MJZ Communication Corp

• United States
• Non-profit Organizations

• Store Manager

  • Apr 2007 - Sep 2009

  • Reviewed financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or distribution of products • Provided personalized service and exceptional expertise for customers • Handled all aspects of the sales including: setting up accounts, customer contracts and warranties, customer payments, cash and credit card/check transactions • Developed, maintained and communicated strong, knowledge of wireless products, accessories, pricing plans, as well service features for multiple carriers • Performed technical support as permitted by carriers of the devices by directing customers in the steps to take to resolve both software and hardware issues; via phone, email, or social media • Scheduled repairs for devices through the carriers using a Salesforce based system • Identified appropriate solutions for billing problems, technical issues, and/or account matters • Responded to customer’s inquiries through phone, email, chat, and social Show less