Experience

Liveware Labs

• Australia
• Outsourcing/Offshoring
• 1 - 100 Employee

• Estimation and Data Entry Specialist

  • Jan 2023 - Present



WebBeds

• United Arab Emirates
• Travel Arrangements
• 700 & Above Employee

• Senior Quality Assurance Analyst

  • Jun 2018 - May 2022

  - Reviewing and checking the loaded contract updates, rates, promotions and stop sales before publishing - Ensure that the database is updated accurately and within the required service level / timeline in line with the company’s SOPs. - Handling booking queries as well as investigating and resolving booking issues - Running weekly reports to check if data were loaded accurately - Responsible for coaching and training of newly hired Data Entry Analysts and newly promoted QA Analysts - Checking database systems and platforms for improvements and suggesting updates - Handling weekly data entry calibration to discuss current issues and new system updates. Show less



Destinations of the World

• United Arab Emirates
• Travel Arrangements
• 100 - 200 Employee

• Data Entry Analyst

  • Jan 2017 - May 2018

  - Support and maintain the company’s products and ensure they are up to date in the respective database system and platform. - Focus on accurate and efficient system loading of all contracts, promotions, updates and stop sales within the required service levels. - Application of stop sales and free sales into the database system upon receipt from the hotel or Contract Manager. - Load supplier contracts, updates, promotions and special offers as per the information provided by the contracting team and within the required service level in line with the company’s SOPs. Show less



Malvar Hotel

• Manila, National Capital Region, Philippines

• Front Office Concierge

  • Apr 2015 - Dec 2016

  - Responsible for booking and assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service - Ensure that guest database is updated on a regular basis - Responsible for booking and assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service - Ensure that guest database is updated on a regular basis