Experience

nShift

• United Kingdom
• Software Development
• 300 - 400 Employee

• Director, Service Operations

  • Sep 2023 - Present

  Oslo, Norway

• Director, Customer Service

  • Aug 2021 - Aug 2023

  Oslo, Norway Established a scalable and multitiered international service organization, consistently maintaining a CSAT score in the mid-90s throughout the duration. Key points: * Recruitment and enablement of Support Managers * Facilitation of frameworks, systems, policies and processes * Service Management * Performance Management * Quality and Compliance



Consignor AS

• Software Development

• Director, Knowledge Center

  • Feb 2020 - Jul 2021

  Oslo Area, Norway Led numerous strategies and initiatives to enhance our knowledge base, streamline our training programs, and bolster our capacity for growth and empowerment. Key points: Development of Certification framework for training & enablement Design and implementation of processes, policies and procedures Reporting services IT Service Management Recruitment, Training & Enablement Application Management Project Management ISMS Committee

• Operations Manager

  • Mar 2014 - Jan 2020

  Oslo Area, Norway Responsible for overseeing all aspects of implementation, maintenance, and service operations in Norway. This involved ensuring that all activities were carried out efficiently and effectively, resulting in the smooth running of day-to-day operations during rapid growth YoY. Key points: Responsible for daily operations in Norway. Accountable for department budgets and for the NRR from services. Recruitment, Training & Enablement IT Service Management Application… Show more Responsible for overseeing all aspects of implementation, maintenance, and service operations in Norway. This involved ensuring that all activities were carried out efficiently and effectively, resulting in the smooth running of day-to-day operations during rapid growth YoY. Key points: Responsible for daily operations in Norway. Accountable for department budgets and for the NRR from services. Recruitment, Training & Enablement IT Service Management Application Management Project Management ISMS Committee



EDI-Soft AS

• Service Delivery Manager

  • Dec 2006 - Mar 2014

  Oslo Area, Norway Responsible for overseeing all areas of the department's operations. This encompassed managing the recruitment process, providing comprehensive training, empowering staff, resource planning, performance management, and ensuring strict adherence to established processes. We were able to maintain a consistently high Customer Satisfaction Score (CSAT) of well over 90% for the duration of the tenure, all whilst navigating through rapid revenue growth YoY. Key points: Responsible… Show more Responsible for overseeing all areas of the department's operations. This encompassed managing the recruitment process, providing comprehensive training, empowering staff, resource planning, performance management, and ensuring strict adherence to established processes. We were able to maintain a consistently high Customer Satisfaction Score (CSAT) of well over 90% for the duration of the tenure, all whilst navigating through rapid revenue growth YoY. Key points: Responsible for Customer Service in Norway Recruitment, Training & Enablement IT Service Management Resource Planning Invoicing of Services

• Technical Consultant

  • Aug 2001 - Dec 2006

  Oslo Area, Norway In my role as a Technical Consultant, I was responsible for installing software both remotely and on-site, as well as providing ongoing support to customers in their day-to-day operations. Key points: Customer Service Software Implementation Setting up Integrations ERP/WMS/TMS Conducting workshops and training sessions Built out a loyal customer base



Ingram Micro

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Logistics Clerk

  • Aug 1999 - Aug 2001

  My duties were diverse and encompassed user-oriented IT support, maintenance of hardware, printers and computer configuration, as well as hardware testing and more. I also served as the supervisor for the DOA warehouse (returns warehouse), with the main task of reducing inventory stock.



Alliance Healthcare

• United Kingdom
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Logistics Clerk

  • Oct 1997 - Aug 1999

  My responsibilities included picking goods according to order lists, buffering and replenishing stock, receiving goods, performing product checks, and data registration of products. In addition, I was assigned several special tasks that required high accuracy, such as managing balances and handling deviations. Besides these duties, I also served as an IT resource on the WMS system, ISAC.



A-Møbler

• Norway
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Warehouse Clerk

  • Jul 1991 - Oct 1997

  Oslo Area, Norway Employed as a night shift warehouse clerk.



Arild Hansen Transport AS

• Delivery Driver

  • Jul 1991 - Oct 1997

  Oslo Area, Norway Employed as a daytime delivery truck driver, responsible for equipment, settlements and an assistant.



Forsvaret - Norwegian Armed Forces

• Norway
• Armed Forces
• 700 & Above Employee

• Radio Operator

  • Aug 1994 - Jul 1995

  Tromso Area, Norway Military Service at Setermoen, MFAbn/Brig-N Radio Operator Marksman shooter Personal Driver for the Battalion Chief