Experience

Sweeney Excavation, Inc.

• United States
• Construction
• 1 - 100 Employee

• Office Manager

  • Jan 2017 - Present



Transgenomic

• Biotechnology Research
• 1 - 100 Employee

• Client Service Associate

  • Dec 2015 - Mar 2016

  • Primarily answering all incoming phone call politely and with a professional demeanor from patients, nurses, and physicians answering all questions relating to Genetic testing. • Data Entry of patient demographics for testing. • Outbound calls made to confirm and clarify test selections. • Entering all sample kit orders that come into the main client service emails. • Distributing all faxes that come into the main client service fax to their appropriate representative and/or department. • Maintain assigned territories with all incoming test orders & updated information regarding testing types. • Supplying physician’s office with status of patients report. Show less



Kumo Japanese Restaurant

• United States
• Restaurants
• 1 - 100 Employee

• Assistant Manager

  • Apr 2005 - Jan 2016

  As the Assistant Manager to the owner I am responsible for most aspects of the hiring process for all employees including interviewing, hiring, training, personnel support, food service and administrative duties. • Transmission of staff payroll/tips. • Assist manager with upkeep of restaurant licensing. • Assist Sushi Chef with complete daily food ordering when needed. • Schedule and assist with department of health inspections. • Administrative correspondence. • Assist with management of chefs, cooks, dishwashers and other kitchen staff. • Manage hosts, hostesses, servers and sometimes bartenders. • Report to the general manager and help oversee the day-to-day activities in the restaurant to keep things running smoothly. • Responsibilities also in include but not limited to cashiering, take-out orders, and providing excellent customer service, as well as bartending. • Organizing and updating restaurant website page and information. Show less



L'Ecuyer & CO., CPA

• North Haven, CT

• Administrative Assistant

  • Jun 2007 - Jun 2008

  • Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions. • Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. • Provides information by answering questions and requests. • Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. • Completes operational requirements by scheduling and assigning administrative projects; expediting work results. • Contributes to team effort by accomplishing related results as needed. • Assist CPA with filing, and banking deposits and invoices. Show less



Fosdick Fulfillment

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Customer Service Representative

  • 2006 - Jun 2007

  • Answer calls politely and with professional demeanor • Take appropriate messages and distribute accordingly. • Inbound customer service calls • Outbound customer service calls • Refund, credit and return processing • Mail and email correspondence • Tracers and claims • Chargeback investigations and reconciliation • Customer messaging • Answer calls politely and with professional demeanor • Take appropriate messages and distribute accordingly. • Inbound customer service calls • Outbound customer service calls • Refund, credit and return processing • Mail and email correspondence • Tracers and claims • Chargeback investigations and reconciliation • Customer messaging



Bob's Stores

• Retail
• 200 - 300 Employee

• Front End Supervisor / cashier

  • 2004 - 2006

  Promote and sustain Bob’s Stores Culture by embracing and holding all associates accountable for BOB’S People Principles including Courage, Team, Passion, Reinvention, Accountability and Respect. • Lead by example and provide excellent customer service, holding all Associates accountable for ensuring current customer service standards are executed at all times. Drive service standards through current company sponsored programs. • Exhibit a strong sense of urgency around providing all customers with a superior experience. • Maintain a neat and orderly front end, stock room and office area. • Maintain a sound technical working knowledge of Register and Service Desk procedures. • Ensure all Associates are properly trained to provide excellent customer service to all customers through fast and accurate Front-End service. Provide ongoing coaching as needed. • Train and coach all associates to acquire new Best of Bob’s Customers. Continuously coach all cashiers to maintain the store’s Loyalty Capture rate at the current company minimum. • Conduct Register Training classes as needed for Front End and Sales Floor Associates. • Understand, embrace and execute all company directives, including all current company policy and procedure. • Maintain an appropriate and effective level of communication with all Store Support Team Associates. • Assist Store Manager in evaluating job performance of all Front End Associates, including cash handling violations, overall job performance and scheduled appraisals. • Perform as a cashier as required by business. • May be responsible, as required by business, for opening and closing the store as well as participating in the store alarm call rotation. Show less



BJ's Wholesale Club

• United States
• Retail
• 700 & Above Employee

• Front End Supervisor

  • 2003 - 2004

  Front Line Supervisor is responsible for ensuring that member purchases are efficiently processed through the front line. Additional responsibilities include but not limited to; • Training scheduling breaks and assigning work to cashiering staff. • Assisting with register transactions (e.g., voids, credit card and check verifications) • Assisting members with courteous and friendly customer service. Cashier Responsibilities include but not limited to; • Cash register ringing of merchandise. • Cash handling and balancing of register at the end of shift. • Fulfilled the company defined customer service expectations by being a friendly, available, and customer focused excited team member. • Consistently promoted excellent customer service interaction under the guidelines of the companies programs including warranty sales, discounts and coupons, private label credit card, and membership promotion. Show less