Fridah Baraza
Virtual Assistant at VIRTUAL ASSISTANT- Claim this Profile
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English Native or bilingual proficiency
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Swahili Native or bilingual proficiency
Topline Score
Bio
Credentials
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Asana project management
Great LearningMay, 2023- Oct, 2024 -
McKinsey Forward Program
McKinsey & CompanyMay, 2023- Oct, 2024 -
Communication Foundations
LinkedInMar, 2023- Oct, 2024 -
Coaching Yourself to Career Success
LinkedInOct, 2022- Oct, 2024 -
Learning Personal Branding
LinkedInOct, 2022- Oct, 2024 -
Virtual Assistant Course
alx_africaSep, 2022- Oct, 2024 -
Executive Assistant Skills
Alison - Empower YourselfMay, 2022- Oct, 2024 -
Introduction to Time Management
Alison - Free Online Learning
Experience
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VIRTUAL ASSISTANT
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IT Services and IT Consulting
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300 - 400 Employee
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Virtual Assistant
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Nov 2022 - Present
•Provide comprehensive administrative support to business owners, executives, and teams, including managing calendars, scheduling appointments, organizing meetings, and handling emails and correspondence. •Manage social media accounts and schedule posts to increase engagement and followers. •Respond to customer inquiries via email, live chat, and phone, ensuring timely and satisfactory resolution. •Assist with project coordination, including communication with stakeholders, task tracking, and progress reporting. •Conducted market research and competitive analysis to inform business decisions and improve strategies. •Maintained records and files, ensuring accuracy, confidentiality, and accessibility as needed. •Conduct research, created presentations, and prepared reports to support decision-making and business planning • Coordinate travel arrangements, manage expenses, and ensure timely invoicing and payment processing. •Process and follow up on relevant documentation and support for with regard to work permits, visas, and dependent passes. Show less
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Golden Africa Kenya
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Kenya
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Manufacturing
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100 - 200 Employee
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Personal Assistant to Managing Director
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Feb 2018 - Nov 2022
Achievements under this role: • Introduced user-friendly electronic filing systems which reduced file retrieval times. I also championed for the use of Microsoft teams, resulting in a more collaborative workplace and increased productivity of staff. • Successfully reduced travel cost expenses by 30%. • Managed employee training for new team members in using Human Resource Management Systems (HRMS) and offered continuous advice, guidance, and mentorship on duties and best practices. Responsibilities: • Managing an active calendar of appointments; completing expense reports • Composing and preparing confidential correspondence • Organizing complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings • Researching, prioritizing, and following up on issues and concerns addressed to the Managing Director, including those of a sensitive or confidential nature • Facilitating effective communication between the MD's office and other departments within the organization • Ensuring that the Managing Director is well informed of upcoming commitments and responsibilities, following up appropriately. • Manage a variety of special projects for the MD • Managing an efficient filing system for the Managing Director and his offices, ensuring confidential files are stored appropriately • Coordinating with Human Resources in ensuring that all immigration status and documents of expatriate staff such as work permits, and dependent passes are up to date • Facilitating the cultivation of new relationships and continuation of existing ones by following up on contacts made by the MD Show less
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ProAM Construction
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United States
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Construction
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1 - 100 Employee
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Executive Personal Assistant & Legal Administrator to the Director
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Feb 2016 - Nov 2017
Achievements under this role: • Successfully introduced and implemented a new software package (Office 365), resulting in a 25% productivity increase across the organization. • I worked alongside the accounting department in improving the performance of cost control, administration budgeting, and monthly cost analysis on office expenditure from salaries to office supplies. This increased savings on these expenses by up to 30% when compared to the previous year. • Facilitated onboarding and departure of company personnel in accordance with HR Procedures. Responsibilities: • Maintaining the Director’s daily schedule; including forwarding planning of his workload, diary management, and coordinating and collating all relevant paperwork • Facilitating the effectiveness of meetings by preparing meeting papers, briefing materials and presentations • Drafting official letters and documents to various government offices and embassies on the Director’s behalf • Advising the Director of impending deadlines for both internal and external commitments such as reports, presentations, conferences, and projects • Ensuring appropriate systems and processes are developed and maintained to support the effective and efficient day-to-day running of the Director’s office • Performing ad hoc research, collating the information gathered into reports and presenting the findings • Followed up on contacts made by the director to support and cultivate ongoing relationships • Organizing travel arrangements for the Director’s accommodation and transfers • Scheduling board meetings and conference call across different time zones • Reconciling monthly claims, expenses and invoices before presenting them to management for approval • Preparing offer letters and tenancy agreements • Maintaining the company website Show less
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The Good Earth Group Limited
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Kenya
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Restaurants
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1 - 100 Employee
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Personal Assistant to the Director of Operations
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Oct 2015 - Jan 2016
Achievements under this role: • I reduced the office administration costs by 20% through effective sourcing and evaluation of products and services. • Effectively planned and took charge of planning logistics for internal and external meetings and events. Responsibilities: • Leading an administrative team of 3 staff to professionally facilitate onboarding and departure of company personnel • Facilitating ongoing mentoring and coaching to foster career development among employees, in line with HR procedures • Managing the electronic diary of the Director of Operations, organizing appointments based on priority, and making relocations where necessary • Overseeing the travel arrangements of the Director of Operations (including visas, accommodation, and transfers) • Preparing agendas, pre-meeting briefings, and meeting papers ahead of meetings • Maintaining data management and filling systems in the office • Acting as the first point of contact to the organization's stakeholders by managing correspondence and phone calls. • Assisting managers in drafting documents, briefing papers, reports, and presentations • Setting up a client database and performing periodic follow-ups to cultivate strong relationships between the organization and its customers Show less
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Carlsberg Group
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Denmark
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Food and Beverage Services
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700 & Above Employee
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Executive Office Administrator
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Feb 2014 - Sep 2015
• Preparing annual estimates of expenditure, maintaining budgetary & inventory controls, and providing recommendations to the management team • Reviewing and answering correspondence • Providing secretarial services to committees within the organization • Organizing schedules and booking meetings for the management team • Compiling tender documents for tenders the company wishes to apply for • Storing and filing all-important company documents • Preparing business letters and reports Show less
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Zitron Limited
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Nairobi, Kenya
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Administrator
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Dec 2011 - Jan 2013
• Providing seamless service experience through provision of relevant information to new and repeat customers • Dealing with all office correspondence both telephone and email • Promoting events and activities • Carrying out administration tasks as required • Maintaining a seamless relationship with the client and the management. • Keeping the front of house area tidy and presentable, creating a good impression for all visitors • Providing seamless service experience through provision of relevant information to new and repeat customers • Dealing with all office correspondence both telephone and email • Promoting events and activities • Carrying out administration tasks as required • Maintaining a seamless relationship with the client and the management. • Keeping the front of house area tidy and presentable, creating a good impression for all visitors
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Unilever
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United Kingdom
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Manufacturing
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700 & Above Employee
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Brand Ambassador
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Apr 2010 - Oct 2011
• Providing on-the-ground information of customer trends to enhance sales and communicating the same to project manager • Carrying out market research on fast moving products • Improving customer satisfaction through problem resolution through direct sales contact with customers • Reporting to employers on sales and provide feedback about the marketing of new or established products • Compiling of sales report of various outlets • Working on telemarketing campaigns • Focusing sales efforts by studying existing and potential volume of dealers • Submit orders by referring to price lists and product • Consumer monitoring through tracking consumer feedback • Competitor monitoring Show less
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Education
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2008 - 2014
University of Nairobi
Bachelor's degree, Law -
ALX Africa
Certificate, Virtual Assistant Program
Community
