Experience

Smartfleet

• Australia
• Financial Services
• 1 - 100 Employee

• Client Relationship Manager

  • Oct 2020 - Present

  • Manage a portfolio of clients across a diverse range of industries, size, and fleet requirements. • Provide insights and recommendations to clients using data-driven analysis and reporting. • Deliver solutions to meet client needs according to agreed strategy and objectives. • Build rapport and nurture client relationships to ensure client satisfaction. • Build relationships with suppliers and other third-party service providers. • Facilitate contract negotiations and renewals. • Increase product uptake through existing clients by strengthening relationships, identifying needs, and delivering solution-based outcomes. • Identify potential cross-sell opportunities and supported business development. • Leverage client feedback and industry changes to continuously improve key processes and products. • Conduct client training on systems and key processes for software and outsourced solutions. Show less



Department of Transport and Main Roads

• Australia
• Government Administration
• 700 & Above Employee

• Driving Examiner

  • Jul 2020 - Sep 2020

  • Conducted driving assessments to determine the competency of applicants for C-class driver's licences. • Contributed to the operation of customer service centres in accordance with relevant public sector industrial agreements. • Provided advice to all stakeholders on matters relating to driver licence assessment and road safety. • Prepared correspondence, submissions and reports. • Actively participated in personal performance planning and appraisal through accepting and providing positive and constructive feedback. • Undertook training and development opportunities that were identified as necessary to achieve work unit goals. • Gained awareness of corporate responsibilities through the appropriate induction processes and participation in other relevant programs. Show less



Smartgroup Corporation

• Australia
• Financial Services
• 300 - 400 Employee

• Client Relationship Manager

  • May 2014 - Jul 2019

  • Act as the primary liaison between Smartleasing and its’ employer clients • Assist with the creation, implementation and ongoing management of marketing strategies for new and existing clients • Continually identify and promote opportunities for revenue growth within the client portfolio • Assist BDM’s with acquisition of new clients • Ensure client contractual obligations are met. • Project manage the implementation of new clients, benefits and products as well drive on-going education and awareness of new products and system enhancements with internal and external stakeholders • Achieve client relationship targets and KPI’s as set by Sales • Budget forecasting and tracking • Build, manage and maintain excellent customer relationships with client contacts • Liaise with internal departments to ensure client needs are fulfilled effectively • Manage the investigation and resolution of client escalations • Manage client contract negotiations, renewals and extensions • Updating CRM platform on a daily basis • Identify opportunities for process improvements for clients and the business • Occasionally assist with the management and coordination of on-site marketing and brand awareness • Reporting Show less



Disney Cruise Line

• United States
• Travel Arrangements
• 700 & Above Employee

• Assistant server

  • Apr 2013 - Sep 2013

  • Organized and managed excellent service execution for guests in the dining room • Coordinated the ordering, pick-up and delivery of all food and beverage to workstation and to guests • Controlled all side work and other duties assigned by management • Managed Quick Service and fast-food outlets • Performed up-selling and suggestive selling techniques to grow sales • Recorded customer requirements and details on the ordering software, ensuring high customer satisfaction • Executed food safety programs and maintain USPH (United States Public Health) sanitation and cleanliness standards throughout work area to pass external audits • Partnered with server team and dining room manager to deliver a seamless experience to the guests Show less



Ellerine Holdings

• Retail
• 100 - 200 Employee

• Customer Liaison Agent

  • Oct 2012 - Apr 2013

  • Kept all account details updated on CRM system to ensure deliveries ran efficiently • Updated daily reports on re-deliveries • Maintained internal/external customer services and relationships • Coordinated execution of planned delivery schedule with customers, stores and transport teams • Coordinate complaints with Customer Delivery Service Department (CDSD) and take responsibility for managing customer expectations • Initiated and conducted investigation to identify trends for successful and unsuccessful deliveries to improve processes • Ensured warehouse capabilities aligned with store expectations delivered to customers • Managed ongoing administrative duties • Effectively used the Ellerines in-house enterprise resource planning system – IT4U • Effectively used third-party supply chain management company Transport Management System – TMS • Controlled the accepting/declining of orders on the TMS system daily Show less