Fretche Felicilda
State Sales Office Manager at ACO Australia- Claim this Profile
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Bio
Credentials
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Finding Your Time Management Style
LinkedInFeb, 2022- Nov, 2024 -
Manage People
LinkedInJan, 2022- Nov, 2024 -
Cert Prep: ITIL® 4 Foundation
LinkedInSep, 2019- Nov, 2024 -
ITIL® Foundation 4 First Look
LinkedInAug, 2019- Nov, 2024
Experience
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ACO Australia
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Australia
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Civil Engineering
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1 - 100 Employee
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State Sales Office Manager
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Feb 2022 - Present
- Ensure all orders, customer queries, quotes, and sales tasks are completed in a timely and accurate manner. - Provide sales forecast to the state manager and sales representatives to achieve the monthly sales target. - Participate in weekly meetings with all managers, and manufacturing heads to strategize and plan for upcoming supply demand to enable the company to achieve nationwide sales goals. - Responsible for managing product movements including raising purchase orders, goods in, goods out, returns, and stock inventory levels using Pronto ERP software.
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Kitchen Warehouse Australia
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Australia
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Retail
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1 - 100 Employee
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Customer Service and Administration Officer
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Mar 2021 - Feb 2022
- Logistical processing of Customer orders, including collaborating with vendors, transportation, and warehouse facilities.- Resolve Customer complaints, manage database records/data entry, draft status reports on Customer Service issues.- Inbound sales catering to Australian, New Zealand, and Singapore residents.- Receiving and processing returns in the warehouse.- Setting and meeting targets, reporting on KPI’s. Clocking 200-300 settled enquiries weekly this quarter
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Sales Assistant
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Oct 2019 - Nov 2021
- Greet and assist customers.- Provide suggestions and product knowledge to the customer as and where required.- Assisted with developing curriculum for Grade 9 students- Receive stock delivery and input into the inventory system. - Logistical processing of customers’ orders.- Process end of day, balance the till and prepare the banking bag.
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Virtual Assistant
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May 2015 - Oct 2019
- Managed promotional campaigns and social media marketing. - Performed various administrative functions, including sending emails, sorting emails, data entry, online research, and keeping of data records. - Produced weekly reports of leads. - Learned new marketing strategies and tools to improve sales. - Managed promotional campaigns and social media marketing. - Performed various administrative functions, including sending emails, sorting emails, data entry, online research, and keeping of data records. - Produced weekly reports of leads. - Learned new marketing strategies and tools to improve sales.
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Senior Sales Coordinator
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Apr 2014 - Sep 2014
- Officer in charge in Sales Coordinator Department. - Maintained meticulous client records with Quickbooks to promote accurate invoicing and account continuity.- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
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Sales Coordinator
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Jan 2011 - Apr 2014
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.- Liaised with new and existing customers, management, and sales teams to better understand customer needs and recommend appropriate solutions.- Collaborated with various departments to manage sales and territory data to collect accurate pricing and costing information.
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Video Editor
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Sep 2010 - Dec 2010
- In-charge of taking videos and photos of every event. - Edited photos and videos compiled presentation to be played on company displays. - Created posters for promotions and HR ads. - In-charge of taking videos and photos of every event. - Edited photos and videos compiled presentation to be played on company displays. - Created posters for promotions and HR ads.
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Wait Staff
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Jul 2010 - Aug 2010
- Greeted new customers, discussed specials, took orders and built immediate positive connection with customers. - Performed complete opening, closing and shift change duties to keep restaurant working efficiently. - Greeted new customers, discussed specials, took orders and built immediate positive connection with customers. - Performed complete opening, closing and shift change duties to keep restaurant working efficiently.
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Education
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2006 - 2010
Camiguin Polytechnic State College
Bachelor's degree, Computer Science
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