Experience

JSolutions

• Argentina
• Program Development
• 1 - 100 Employee

• Software Quality Assurance Tester

  • Apr 2023 - Present



Enterprise Life Insurance Company

• Ghana
• Insurance
• 200 - 300 Employee

• Software Quality Assurance Tester

  • Sep 2022 - Apr 2023

• National Service

  • Nov 2021 - Sep 2022

  1. Assesses system problems with the network, software, or hardware components by running diagnostics, trying solutions, and upgrading devices when necessary.2. Ensuring that all computer hardware, operating systems, software, and procedures are aligned with organizational standards and strategic business plans.3. Provide support for desktop computer operating systems, Microsoft Apps, and hardware or peripherals; work with individuals across the organization.4. Creates user access and provides technical support sessions for new employees.5. Working with user support teams and other staff members to effectively manage and monitor all systems.6. Managing 20+ new tickets daily and working to improve the user experience through communication and thoughtful system improvements.7. Perform system backup on servers weekly. Show less



Valley View University

• Ghana
• Higher Education
• 200 - 300 Employee

• Volunteer | Education And Instructional Technology Support Unit (EITSU)

  • May 2019 - Oct 2020

  1. Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.2. Assisted lecturers in providing an improved learning environment for students.3. Provided training support to faculty and staff regarding accessibility guidelines and creating accessible documents. (Training includes creating accessible documents in Microsoft Office and Adobe products for posting online).4. Uploaded lecture notes to students learning portals.5. Assisted students in accessing other learning materials when they could not access them. Show less

• Intern

  • Jun 2019 - Jul 2019

  1. Configured and installed varied network devices and services (such as routers and switches)2. Assisted officers in configuring internet access to [4] hostels.3. Terminated internet cables and configured access points.4. Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.



Valley View University

• Ghana
• Higher Education
• 200 - 300 Employee

• University Website Upgrade and Social Media Ads

  • Mar 2018 - Mar 2019

  1. Assisted in creating videos and pictures for all social media platforms such as YouTube, Twitter, and Facebook. 2. Provided information regarding all activities from students to faculty for updating the university website. 3. Assisted in reengineering the universities website (Active portals, faculty pages, Non-academic sections like hostels, physical development, student corner, ventures, etc.). 4. Assisted in making available and updating all relevant information in managing user feedback before, during, and after orientation, lectures, and graduation ceremony, including regular interviews (videos). 5. Assisted in gathering and editing information on all relevant activities/events on campus, such as visits by officers and their outcomes for dissemination to the public. 6. Assisted in blog creation and write-ups. Show less