Experience

ExxaPay

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Head of Digital Customer Experience

  • Jan 2020 - Present

  Creating a powerful vision for our digital journeys, that resonates with our customers. Developing, maintaining and executing our digital business strategy. Responsible for our customer and commercial performance of the digital tools through managing and prioritising our product backlog and ongoing optimisation. ✔ Developing wireframes, prototype UX/UI and concepts for new products ✔ Working closely with Lead Designer on customer facing products, ensuring best practice in customer experience design is implemented ✔ Testing and refining different elements of UX/UI to improve the overall customer journey ✔ Creating a new illustration style for use across the digital portfolio Show less



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• Web Designer London

  • Nov 2009 - Present



Sjak Ltd

• web developer

  • 2011 - 2012