Experience

Lumiad

• Netherlands
• Wireless Services
• 1 - 100 Employee

• Technical Engineer

  • Sep 2019 - Present

  Performing Wi-Fi site surveys and analysing the surveys. Creating reports based on results of Wi-Fi site surveys. Technical support and on-site support. Working with Allied Telesis, Huawei, Cisco, Meraki, Lancom and Aruba/HP hardware. Primarily responsible for MDM and monitoring systems. Assisting with software testing according to pre-defined test plans for Brama XS. Performing Wi-Fi site surveys and analysing the surveys. Creating reports based on results of Wi-Fi site surveys. Technical support and on-site support. Working with Allied Telesis, Huawei, Cisco, Meraki, Lancom and Aruba/HP hardware. Primarily responsible for MDM and monitoring systems. Assisting with software testing according to pre-defined test plans for Brama XS.



Evresys

• Netherlands
• Software Development
• 1 - 100 Employee

• Support Manager

  • Aug 2022 - Jan 2023

  Responsible for setting up new helpdesk environment and procedures for customers and system integrators/partners of Evresys. Maintaining knowledge base for customers, including FAQ's and user manuals. Handling daily incidents for system integrators. Responsible for setting up new helpdesk environment and procedures for customers and system integrators/partners of Evresys. Maintaining knowledge base for customers, including FAQ's and user manuals. Handling daily incidents for system integrators.



Lumiad

• Netherlands
• Wireless Services
• 1 - 100 Employee

• Internship Helpdesk Analysis and improvement

  • Feb 2019 - Jul 2019

  Graduation internship of HBO-ICT study focused on the helpdesk side of the company. Researching existing procedures, documentation and systems used in the helpdesk environment and finding a way to improve procedures. Results and conclusions were summarised in a research report/thesis.

• Junior Techincal Engineer

  • Aug 2018 - Jan 2019

  Assisting in daily IT tasks and continuing development for the monitoring systems. Improving internal procedures and assisting in Wi-Fi Site-Surveys.



Lumiad

• Netherlands
• Wireless Services
• 1 - 100 Employee

• Internship Monitoring

  • Feb 2018 - Jun 2018

  Internship as part of my third year of my HBO-ICT study. During this internship I performed a research on monitoring systems within Lumiad and aided in implementing this system. In total the project lasted for 5 months and also resulted in a research report containing the results of my internship and research. Internship as part of my third year of my HBO-ICT study. During this internship I performed a research on monitoring systems within Lumiad and aided in implementing this system. In total the project lasted for 5 months and also resulted in a research report containing the results of my internship and research.



Pet ICT-Diensten BV

• Utrecht Area, Netherlands

• Helpdesk Support

  • Feb 2015 - Jul 2015

  A four month internship as part of my secondary vocational level 4 (MBO) network administrator at ROC Midden Nederland. My work consisted mostly out of day-to-day customer support and computer hardware assembly/installation. I also prepared client computers for deployment. Pet ICT-Diensten does a lot of business with middle-to-small businesses. A four month internship as part of my secondary vocational level 4 (MBO) network administrator at ROC Midden Nederland. My work consisted mostly out of day-to-day customer support and computer hardware assembly/installation. I also prepared client computers for deployment. Pet ICT-Diensten does a lot of business with middle-to-small businesses.



ICCO (Part of Cordaid)

• Netherlands
• Non-profit Organizations
• 200 - 300 Employee

• Helpdesk Support

  • Sep 2013 - Jan 2014

  A four month internship as part of my study secondary vocational level 3 (MBO) assistant ICT administrator at ROC Midden Nederland. My work consisted mostly out of day-to-day customer support and computer hardware assembly/installation. The helpdesk I worked at was mostly there for other employees of ICCO or partners of ICCO. It changes the dynamic of your daily work when your customers are also your colleagues, you see your "customers" on a daily basis. A four month internship as part of my study secondary vocational level 3 (MBO) assistant ICT administrator at ROC Midden Nederland. My work consisted mostly out of day-to-day customer support and computer hardware assembly/installation. The helpdesk I worked at was mostly there for other employees of ICCO or partners of ICCO. It changes the dynamic of your daily work when your customers are also your colleagues, you see your "customers" on a daily basis.