Network / Security / System Architect (Operations)

• Feb 2015 - Present

Network Security Engineer

• Sep 2014 - Feb 2015

Install, configure, update and troubleshoot issues including DNS, VLANs, port connections, trunking, routing, firewalls, Cisco ASA and PIX firewalls (as well as other devices), VPNs and load balancers (including F5) Maintain, install, configure and troubleshoot firewalls (Cisco ASA's and Juniper SRX's), SSL VPNs, IPSEC and application delivery appliances such as Cisco CSS content switches Troubleshoot all layers of the OSI Collaborate with fellow engineers and mentors for support and professional development Investigate and resolve incident tickets Provide Fanatical Support® in all interactions Work with bleeding-edge technology in the cloud computing space Teach customers “how to fish” while advising on technical issues through the ticket queue and calls Show less

Technical Support Analyst (Network Security)

• Nov 2013 - Jun 2014

Network Security Managed Services. Managing a number of firewall devices including Checkpoint, Juniper, Cisco (Pix/ASA/Routers), F5, Websense, Bluecoat, Clearswift, SecureEnvoy, Aruba, Cisco, Lumension, Cyberguard Firewall, McAfee Sidewinder FW, Trend Micro, SonicWall Firewall for high profile clients. Network Security Managed Services. Managing a number of firewall devices including Checkpoint, Juniper, Cisco (Pix/ASA/Routers), F5, Websense, Bluecoat, Clearswift, SecureEnvoy, Aruba, Cisco, Lumension, Cyberguard Firewall, McAfee Sidewinder FW, Trend Micro, SonicWall Firewall for high profile clients.

Technology Specialist

• Mar 2011 - Oct 2011

Undertaking a Software Support role: supporting UniFlow servers, Print servers and various other Canon software for small and enterprise businesses including RBS, Barclays, GlaxoSmithKline and many others.Delivering benchmark customer satisfaction by remotely resolving first level customer support issues with minimum down time.Working with other operation groups within Canon UK to ensure that customer issues are dealt with appropriately within the agreed timescale.Documenting and escalating customer issues for escalation to appropriate next level / 3rd party.Working within the agreed service levels to ensure customer satisfaction targets are met through following processes, operational involvement and team working.Managing own level of technical knowledge development to ensure up-to-date industry standards and trends. Show less

Customer Support Officer

• Oct 2010 - Feb 2011

Acting as first line of contact in resolving printer problems.logging incidences according to their correct time response and making sure they are dealt with by the appropriate team.

1ST AND 2ND LINE SUPPORT OFFICER

• Jun 2008 - Oct 2008

Providing technical expertise and consultancy within the specialised environment so problems received can be resolved to the customer's satisfaction, within the agreed service levels. Escalating problems likely to cause an extended service outage, and service levels not being met, according to procedures in place. Develop, maintain and administer security procedures to control access to systems and data. Working to strict deadlines and providing solutions to over 400 internal users and logging them using BMC Remedy Software; Show less