Technical Training Senior Analyst

• Mar 2019 - Present

Responsible for developing and delivering standardized systems. Process classroom training.Onboarding employees and contingent workers to ensure they have the knowledge, skills and ability to meet customer expectations and enterprise goals.

Senior Prescription Benefit Specialist

• Jan 2018 - Mar 2019

Patient Care Advocate

• Sep 2015 - Jan 2018

Handle customer service inquiries from members , providers , physicians and internal and external clients related to pharmacy benefits . Handle inbound and outbound members, provider and physician calls . Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable . TAP, Mentor, SME and Partners For Success Mentor. Handle customer service inquiries from members , providers , physicians and internal and external clients related to pharmacy benefits . Handle inbound and outbound members, provider and physician calls . Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable . TAP, Mentor, SME and Partners For Success Mentor.

Computer Support Specialist/ Regional Campus Proctor

• Dec 2010 - Sep 2015

Technical Support for faculty ,staff and students . Proctoring exam for students . Technical Support for faculty ,staff and students . Proctoring exam for students .

Testing Specialist

• Jan 2008 - Sep 2015

Assist students and professors with exams . Filing , answering phones , answering questions that students may have , proctoring exams , Assessment PERT testing . Assist students and professors with exams . Filing , answering phones , answering questions that students may have , proctoring exams , Assessment PERT testing .

Verification Supervisor

• Jun 2001 - Jun 2011

Customer service in a calling center . Answering customers questions and supervising employees . Customer service in a calling center . Answering customers questions and supervising employees .