Fredrik Paulsson

Service Desk Manager at Service Desk Manager
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Contact Information
us****@****om
(386) 825-5501
Location
SE
Languages
  • Svenska Native or bilingual proficiency
  • Engelska Professional working proficiency
  • Italienska Elementary proficiency
  • Tyska Limited working proficiency

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Experience

    • Sweden
    • Information Technology and Services
    • 1 - 100 Employee
    • Service Desk Manager
      • Feb 2021 - Present

    • Norway
    • Technology, Information and Media
    • 700 & Above Employee
    • Global Change Manager
      • 2018 - Feb 2021

    • Sweden
    • Real Estate
    • 1 - 100 Employee
    • Support and IT Process Manager
      • Jun 2017 - Jul 2018

      Responsible for the delivery of IT Services to all corporate branches within our Company. The role requires continuous identification of areas and processes that can be improved. Frequent dialogue with our customers to maintain and improve the quality of our services. Responsible for the delivery of IT Services to all corporate branches within our Company. The role requires continuous identification of areas and processes that can be improved. Frequent dialogue with our customers to maintain and improve the quality of our services.

    • Sweden
    • Truck Transportation
    • 100 - 200 Employee
    • Incident Manager
      • Jul 2013 - Jun 2017

      Responsible for company processes and daily deliveries within IncidentManagement.- Operated Operational Leader for Service Desk- Responsible for the Major Incident Management process- Acted as Major Incident Manager- Acted as Problem Manager- Participated in different projects. Among other things oneimplementation project of a new ITSM for the entire Company- Part of the Service Level Management process

    • Project Manager
      • Aug 2012 - Jul 2013

    • IT Technician
      • Feb 2009 - Aug 2012

    • Sweden
    • Staffing and Recruiting
    • 1 - 100 Employee
    • IT Consultant
      • Sep 2008 - Feb 2009

    • Sweden
    • Real Estate
    • 200 - 300 Employee
    • IT Technician
      • Apr 2007 - Sep 2008

    • Real estate advisor
      • Apr 2006 - Apr 2007

    • Sales representative
      • Aug 2005 - Dec 2005

    • Telemarketing
      • Feb 2004 - Oct 2004

Education

  • Tibble Gymnasium
    Idrott, Hälsa och Ledarskap (IHL)
    2002 - 2005

Community

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