Experience

Fingerprint Cards

• Sweden
• Semiconductor Manufacturing
• 100 - 200 Employee

• Sr. Director, Head of Global Sales Access and Customer Support

  • Feb 2023 - Present

• Director, Head of Customer Support, BL Payments & Access

  • Mar 2020 - Feb 2023

• Senior Customer Project Manager and teamlead for Customer Support

  • Aug 2019 - Mar 2020

• Customer Project Manager

  • Aug 2018 - Aug 2019

  Project Manager for Smartcard and Embedded customer engagements. Mainly focused on China and US market.

• Project Manager

  • Sep 2017 - Aug 2018

  R&D project manager for development of, Fingerprint Cards touchless biometric products. Managed a global team with team members in China, US and Sweden, with myself positioned in Shanghai, China.

• Customer Project Manager

  • Mar 2015 - Aug 2017

  Project manager for customer engagements integrating fingerprint sensors to Android Mobile and PC. Global customers but with focus in South Korea, China and US.



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Technical Lead, Customer Support, BMOD

  • Sep 2014 - Feb 2015

  As Technical lead for M7450 customer project I have been managing:- Customer training in Ericsson M7450 chipset- Customer requirement handling (Pre-analysis, discussions, clarifications and documentation)- Technical discussions with customer.- Coordination between Customer, Customer Support unit in Korea and Ericsson Modems R&D organization.- Main responsible planning, reporting and execution of bring-up of new customer hardware.

• Technical Lead, Customer Support, BMOD Korea

  • Aug 2013 - Sep 2014

  As Technical lead for M7450 customer project in Korea I have been managing: - Customer training in Ericsson M7450 chipset - Customer requirement handling (Pre-analysis, discussions, clarifications and documentation) - Technical discussions with customer. - Coordination between Customer, Customer Support unit in Korea and Ericsson Modems R&D organization. - Main responsible planning, reporting and execution of bring-up of new customer hardware.As a part of CS Korea Leader team I have also worked actively with improvements in ways of working, been technical support engineer for CS Korea members and been involved in hiring process of new employees to our CS Korea office. Show less



ST-Ericsson

• Switzerland
• Semiconductor Manufacturing
• 500 - 600 Employee

• Technical Coordinator Modems Customer Support

  • Oct 2010 - Aug 2013

  * Taskforce leader for platform bring up's and critical issues.* Discuss technical solutions with customers.* Issue troubleshooter both in back-office (Lund) and on-site (South Korea).* Providing technical support for customers using ST-Ericsson platforms.* Issue coordination for project which lead to successful launch of 4 product on US market 2011 (Samsung - Infuse 4G, Vibrant+, Exhibit and Sidekick)

• Software developer

  • Mar 2008 - Dec 2010

  Multimedia department

• On-site customer support in South Korea

  • Sep 2009 - Mar 2010

  On-site customer support in South Korea, Seoul. Worked both with multimedia support and modem support.



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Software developer

  • Jul 2006 - Feb 2008

  OPA Implementation OPA Implementation



V-Teknik Elektronik AB

• Software developer

  • May 2004 - Jun 2006