Client Success/ Relationship Manager

• Apr 2022 - Present

Technical Product Consultant

• Mar 2019 - Apr 2022

• Proactively own and manage high-touch customer relationships. Provide a single point of contact for customer issues.• Ensure customer Service Level Agreements are met. • Creates project initiation activities/validates needs assessments.• Provides professional consulting services in areas of product service customizations, business process, complex custom reports/interpretation and special projects as related to implementation effort. • Works and counsel clients with client on the system and service configuration efforts, product adaptation and business best practice solutions.• Determines best methodology and oversees the accurate and timely conversion of client’s data.• Partners with other internal customers (Work Force Now, Vantage Enterprise)/external customers to ensure seamless integration between various ADP products and Third-party vendors. Show less

Client Relationship Manager/Senior Recruiter

• Jun 2017 - Aug 2019

• Provide Consultative support to Managers and Human Resource Directors/CRM’s via intake and recalibration calls.• Facilitate weekly calls with Hiring Managers/CRM’s to discuss hiring needs and set expectations regarding recruitment efforts.• Create and manage new requisitions daily• Develop and execute escalated recruitment strategies, perform market analysis to determine the appropriate method of recruiting and identify market trends• Collaborate with internal and external partners to build relationships and promote synergy across business lines.• Utilize ATS system and People Soft to effectively enter start dates, offer letters ensure candidates profile is active prior to starting.• Train less seasoned recruiters on methodology to effectively locate, attract and retain top candidates Show less

Technical Recruiter

• Nov 2015 - Jun 2017

Recruiter

• Nov 2014 - Nov 2015

Mail Innovations Supervisor/Recruiter

• Nov 2013 - Sep 2014

• Responsible for creating staffing plans for 70+ employees • Recruiting and conducting interviews • Coordinated interpersonal and group interaction of employees • Prepare, maintain, and submit reports and record, such as Daily production reports, Staff attendance, and Calculating daily based hours utilized to complete workload • Take the initiative to identify and make recommendations to eliminate redundancies/inconsistencies in processes, reports, and workflows • Ensuring production goals exceeded minimum percentage of 95% • Verified all received mail and cross referenced system database • Ensured appropriate policies and procedures were in compliance with all TSA regulations required Show less

Project Manager

• Jun 2010 - Nov 2013

• Achieve operational objectives by forecasting strategic plans and completing action plans • Attain human resource objectives by training, communicating job expectations and enforcing policies and procedures • Create a culture that emphasizes quality and high performance • Meet financial obligations by preparing budget, scheduling expenditures and analyzing variances • Achieve operational objectives by forecasting strategic plans and completing action plans • Attain human resource objectives by training, communicating job expectations and enforcing policies and procedures • Create a culture that emphasizes quality and high performance • Meet financial obligations by preparing budget, scheduling expenditures and analyzing variances

Shift Supervisor

• Aug 2001 - Apr 2010

• Implemented and maintained employee records • Trained new employees on the logistics of the operation • Calculated volume based on vehicle reports • Instructed employees and demonstrated for the position, which in turn Allowed the company to reach a goal of 10,000 safe work days • Ensure timely delivery of premium service packages • Implemented and maintained employee records • Trained new employees on the logistics of the operation • Calculated volume based on vehicle reports • Instructed employees and demonstrated for the position, which in turn Allowed the company to reach a goal of 10,000 safe work days • Ensure timely delivery of premium service packages

Telemarketer

• Apr 2005 - Apr 2007

• Persuade 80% of consumers to purchase wireless products • Utilize needs base selling techniques to uncover customer needs • Interface with customers to identify opportunities for products • Drive growth through successful implementation of sales expansion strategies • Persuade 80% of consumers to purchase wireless products • Utilize needs base selling techniques to uncover customer needs • Interface with customers to identify opportunities for products • Drive growth through successful implementation of sales expansion strategies