Experience

Atalmedial
• Netherlands
• Hospitals and Health Care
• 100 - 200 Employee
• Directeur Primair Proces

  • Sep 2022 - Present

Moreu Interim Management & Advies
• Netherlands
• Transportation, Logistics, Supply Chain and Storage
• (Interim-)manager in de zorg ∣ Sparringpartner

  • Oct 2019 - Present


Reade - revalidatie & reumatologie

• Netherlands
• Hospitals and Health Care
• 300 - 400 Employee

• a.i. Programmamanager Nieuwbouw

  • Mar 2020 - Aug 2022

• a.i. Programmamanager Sterk Reade

  • Mar 2021 - Jan 2022

• a.i. Manager Bedrijfsvoering Divisie Reumatologie

  • May 2020 - Feb 2021



Brentano Amstelveen

• Netherlands
• Hospitals and Health Care
• 100 - 200 Employee

• a.i. Adviseur

  • Feb 2019 - Aug 2019

  Adviseren bestuurder, management en zorgteams over verbetering van de organisatie en de processen. Uitvoeren en begeleiden van de implementatie van de adviezen. Dit betreft o.a. optimalisatie bezettingsmodellen in relatie tot WLZ-financiering en kwaliteitsgelden, strategische doorontwikkeling wijkverpleging, maken van een organisatiescan en verder structureren van processen. Adviseren bestuurder, management en zorgteams over verbetering van de organisatie en de processen. Uitvoeren en begeleiden van de implementatie van de adviezen. Dit betreft o.a. optimalisatie bezettingsmodellen in relatie tot WLZ-financiering en kwaliteitsgelden, strategische doorontwikkeling wijkverpleging, maken van een organisatiescan en verder structureren van processen.



KLM

• United Arab Emirates
• International Trade and Development
• 1 - 100 Employee

• Program Manager

  • Feb 2018 - Nov 2018

  Introduce new in-flight-catering product, from concept delevopment until and including worldwide implementation in a very short, heavily reduced leadtime. Introduce new in-flight-catering product, from concept delevopment until and including worldwide implementation in a very short, heavily reduced leadtime.



Transavia

• Netherlands
• Airlines and Aviation
• 700 & Above Employee

• Vice President Operations Control Center

  • Nov 2016 - Sep 2017

  Ensure the daily operation with 40-45 aircraft conform flight schedule, with the right balance between custumer experience, punctuality, costs and resources. In addition responsible for dispatch of all flight plans and for the Emergency Response organization. Ensure the daily operation with 40-45 aircraft conform flight schedule, with the right balance between custumer experience, punctuality, costs and resources. In addition responsible for dispatch of all flight plans and for the Emergency Response organization.

• Head of Operational Support Baggage Turnaround Services a.i.

  • Aug 2016 - Oct 2016

  Lead (ad-interim) and support team of 80 people during an uncertain period towards major organizational change with high personal and business impact. Responsible for the planning of 2500 fte, training of operational staff and the planning and logistics of baggage handling equipment. Lead (ad-interim) and support team of 80 people during an uncertain period towards major organizational change with high personal and business impact. Responsible for the planning of 2500 fte, training of operational staff and the planning and logistics of baggage handling equipment.



KLM Cityhopper

• Netherlands
• Airlines and Aviation
• 400 - 500 Employee

• Director Operations, Planning & Control a.i.

  • May 2015 - Jul 2016

  Lead (ad-interim) department of 65 people. Responsible for design of the flightschedule (approx. 100.000 flights per year), the capacity planning of cockpit- and cabincrew, aircraft and maintenance, the individual crew rosters and the daily management of the operation from the Operational Control Center. Member of the KLM Cityhopper management team. Lead (ad-interim) department of 65 people. Responsible for design of the flightschedule (approx. 100.000 flights per year), the capacity planning of cockpit- and cabincrew, aircraft and maintenance, the individual crew rosters and the daily management of the operation from the Operational Control Center. Member of the KLM Cityhopper management team.



KLM Catering Services

• Netherlands
• Airlines and Aviation
• 200 - 300 Employee

• Unit Manager Intercontinental Flow

  • Sep 2012 - May 2015

  Manage operational units with in total a gross deployment of 330-370 people that handle food and non-food supplies for all intercontinental flights of (amongst others) KLM. Mechanizing manual work, for example by development and implementation of a custom made robotized production line to assemble up to 20.000 economy class trays per day, resulting in significant savings. Manage operational units with in total a gross deployment of 330-370 people that handle food and non-food supplies for all intercontinental flights of (amongst others) KLM. Mechanizing manual work, for example by development and implementation of a custom made robotized production line to assemble up to 20.000 economy class trays per day, resulting in significant savings.

• Director Consumer Affairs

  • Jun 2011 - Aug 2012

  Advise KLM group top management with respect to EU regulations on passenger rights. This includes (amongst others) the application of current regulations, standpoints with respect to future regulations, external communications and contacts with national enforcement bodies as well as Dutch and European policy makers. Report directly to Managing Director of KLM. Advise KLM group top management with respect to EU regulations on passenger rights. This includes (amongst others) the application of current regulations, standpoints with respect to future regulations, external communications and contacts with national enforcement bodies as well as Dutch and European policy makers. Report directly to Managing Director of KLM.



Air France KLM

• Airlines and Aviation
• 700 & Above Employee

• Head of Customer Care World Wide

  • Dec 2006 - May 2011

  Build and manage the joint Air France – KLM Customer Care organization that defines, steers, facilitates and supports the world wide handling of complaints, claims and compliments in order to strengthen customer loyalty while limiting financial impact. Advise top management on commercial and legal handling of large service disruptions as well as the implementation of legislation. Build and manage the joint Air France – KLM Customer Care organization that defines, steers, facilitates and supports the world wide handling of complaints, claims and compliments in order to strengthen customer loyalty while limiting financial impact. Advise top management on commercial and legal handling of large service disruptions as well as the implementation of legislation.



KLM Marketing & Brand

• Product Strategy Manager

  • Aug 2004 - Nov 2006

  Define specifications of the intercontinental in-flight products World Business Class and Economy Class, to optimize the customer experience based on KLM’s resource capabilities, desired market position and customer needs. Participate in the development of the KLM positioning and translate this into product concepts. Define specifications of the intercontinental in-flight products World Business Class and Economy Class, to optimize the customer experience based on KLM’s resource capabilities, desired market position and customer needs. Participate in the development of the KLM positioning and translate this into product concepts.

• Project Coordinator introduction Flying Blue

  • Feb 2004 - Aug 2004

  Coordinate the high profile project of developing frequent flyer program Flying Blue while integrating the former Air France and KLM programs. Support overall project leaders and mediate between project groups. Develop business cases and management information reports for top management and working councils of both airlines. Coordinate the high profile project of developing frequent flyer program Flying Blue while integrating the former Air France and KLM programs. Support overall project leaders and mediate between project groups. Develop business cases and management information reports for top management and working councils of both airlines.

• Product Manager Flight & Regional Partners

  • Dec 2000 - Feb 2004

  Develop and implement new product positioning for Europe. Ensure customer retention by monitoring passenger appreciation and competitive position, and translate this into product adjustments to reflect customer needs. Govern regional KLM branded airlines (e.g. KLM cityhopper) on product development and quality. Negotiate agreements with other airlines regarding content of products in case of cooperation and codesharing.

• Project Employee / Trainee

  • Apr 2000 - Dec 2000

  Define possible services that the Maintenance Control Center could offer to other airlines on a commercial base. Coordinate preparations for rebuilding a warehouse, aimed at complying to environmental and labor regulations. Develop a tool to analyze operational performance of KLM Engineering & Maintenance.

• Project Engineer Engineering & Maintenance

  • Apr 1999 - Apr 2000

  Set up a service level agreement between two business units regarding the delivery of materials for aircraft maintenance. Develop a wide range of management information reports.