Security Analyst

• Apr 2021 - Present

Senior Engineer

• May 2016 - Mar 2020

Application Engineer - Develop automated back-end solutions for corporate and franchise site servers using C# and PowerShell - Incorporate cloud-based data reporting and gathering into all code deployed to sites - Comply with corporate source control policies using TFS, Git, and peer code review Engineer on Wendy's Self-Service Kiosk project: - Design hardware and OS platform standards and build processes for self-service Kiosks - Script solutions (PowerShell, etc.) for automated distribution to company and franchise sites - Work closely with all affected departments to make sure "all the pieces fit" - Work with external vendors to develop solutions and standards - Work closely with Helpdesk for training and handover of documentation - Assist in QA and certification of all restaurant systems - Develop new solutions and ideas for future expansion and development Manage and maintain the brand-wide Nagios monitoring solution - Manage and maintain the Linux servers hosting Nagios - Manage and maintain Nagios and its data-gathering and reporting Show less

Senior Support Analyst

• Sep 2013 - Aug 2015

Support all aspects of computing environment for 380+ retail stores in Eastern, Central, Southern, and Western USA Respond to problem tickets and resolve issues within the company SLAs Maintained a 100% satisfaction rate in ticket resolution, the highest in the department Develop and deploy new workstation standards Escalate vendor-related issues through appropriate channels Identify possible security weaknesses in the environment and initiate changes Maintain user accounts and rights across multiple systems / vendors Technologies used / acquired: > Windows 7 management and deployment > Windows 2012 AD User and password security, and resource management > Standardized Windows desktop build and deployment (predominantly Dell & HP) > Remote access using LogMeIn, JoinMe, TeamViewer, RemoteDesktop, VPN, etc. > Scripting (batch files, basic Powershell, basic WMI) Show less

Wintel Subject Matter Expert

• Aug 2010 - Feb 2013

Install IBM?s monitoring and management tools on client?s Wintel servers (ranging from hundreds to tens of thousands of servers), usually spanning datacenters, time zones, and continents, mostly from work-at-home office and occasionally onsite. Technologies used / acquired: > Windows Server 2003 ? 2012 > VMWare ESX (build servers from templates) > Various remote management utilities (VPN, SSH, Putty, Remote Desktop, IBM internal monitoring tools, etc.) > Scripting tools (DOS CMD files, basic Powershell, XML, VBScript, etc.) > Open Source Software identification and management > RedHat 6 workstation (company laptop) and XEN virtualization (for Windows workstations) > AD user and server software auditing > Process and Auditing documentation Accomplishments: > Member of IBM?s internal scripting team to help develop server health checking and tool deployment scripts, drastically cutting down time requirements for deployments > Maintained a high level of accuracy and artifact documentation to help my teams meet audit compliance > Helped troubleshoot tool installation issues and work with tool owners to incorporate fixes into new tool releases Show less

I.T. Manager

• Jan 2010 - Aug 2010

I was the entire I.T. department for 10 dealerships with over 300 network devices. Responsible for every area of the dealership?s computing and data environment from basic user training, site interconnectivity, new workstation planning and rollout, servers and security, to the devices that read and program vehicle computer modules. Technologies used / acquired: > Windows XP & 7 deployment and management > User account management and security standards > Develop standard Dell desktop image and deploy > Network routing and VPN management > Intrusion detection and prevention > Windows Server 2008 development and deployment > Application support > Capacity planning > Documentation and knowledgebase creation Accomplishments: > Developed new desktop hardware / OS standard to replace all of the individually-built workstations in all dealerships, simplifying deployment, repair, and user training > Configured and deployed the first servers (Windows 2008) in this environment, enabling easier user management, application deployments, and intrusion protection > Created the first datastore, knowledge base, change control documentation, and admin-level password management ever seen at the company, reducing troubleshooting time and increasing efficiency Show less

Server Administrator

• Mar 2006 - Jan 2009

Pre-production server hardware / OS standardization and builds, datacenter standards development, server hardware inventory and warranty tracking, hardware troubleshooting and maintenance, securely decommissioning outdated equipment Technologies used / acquired: > Novell Netware 5 & 6 OS & server build standards > Windows Server 2000, 2003, 2008 OS & server build standards > SLES, RedHat, Centos, etc. OS & server build standards > HP, IBM, Dell, Sun, and other various server hardware platforms > VMWare ESX & VSphere > HP StorageWorks SAN / NAS / MSA > Planning future server and datacenter requirements based on upcoming projects and capacity growth > HP server rack & cabling standards development > HP Insight Manager & SIM, and iLO / RiLO > Scripting (bash, DOS CMD & BAT files, basic XML) > Project Management Show less

System Administrator

• Oct 2001 - Mar 2006

Install, manage, maintain, and upgrade 9 Novell 4.11 & 5.1 servers, 90+ NT & 2000 servers, and 5 UNIX (AIX and Tru-64) serversManage & assist in design of NDS/eDirectory tree and Active DirectoryCore resource in the project to merge the AD forest and NDS/eDirectory trees of 2 hospitalsAssist in design & implementation of various SNMP & SMTP monitoring / notification systems such as HP Insight Manager and Syslog serverAssist in maintenance and troubleshooting of various application interfacesAssist in design, implementation, and upgrade of enterprise tape backup system (ArcServe 9)Manage all server-based tape backup systems, develop procedures, and design replacement systemPlan maintenance downtimes in a 24X7, mission-critical environmentDesign and write batch and command files to automate system monitoring, as well as for auditing purposesPrimary technical resource for the implementation of various applications & solutions, including workstation auditing, helpdesk call tracking, and single-sign-on utilizing biometric devicesPrimary technical resource in planning, proposing, designing, and relocating to a new data center facilityPrimary technical lead in changing IP address scheme of the entire hospitalInventory and track all server hardware and support informationDesign and implement a stand-alone test network for development and researchDesign and implement the hospital's first VMWare system, used in the test lab.High-level MSSQL administration & backupsTeam Lead for System Administrators Show less

System Administrator

• Oct 1998 - Oct 2001

Install, manage, maintain, and upgrade 15 NetWare 3.12 / 4.11 / 5.1 servers and 50+ NT 4.0 & 2000 serversDesign, manage, and integrate 5000+ object NDS tree and multiple trusted NT domains spanning multiple locations across F/R, T1 and Microwave WAN Design, install, maintain, and upgrade enterprise tape backup system (Legato 5.5 & 6.0, StorageTek 9730 & L700 Libraries); Assist in the development, installation, and integration of EMC SANDesign, implement, and maintain cross-platform data transfers between NetWare, NT, Unix, and Mainframe platformsPlan maintenance downtimes in a 24X7, mission-critical environmentPrimary Technical Resource in the acquisition and data center integration of 2 area hospitalsPrimary Technical Resource for specifying, evaluating, ordering, and installing data center server equipmentWork closely with auditing department to develop and implement new policies and procedures, as well as to verify compliance Show less

System Network Analyst

• Aug 1996 - Oct 1998

Administer multi-platform network to 2 hospitals and over 50 private health practices Design and implement additions / changes to existing infrastructure Develop transparent integration between VAX, Novell, and Windows (NT & 95) based systems Provide end-user training and support Provide application help-desk support Track server / workstation inventory and warranties Administer multi-platform network to 2 hospitals and over 50 private health practices Design and implement additions / changes to existing infrastructure Develop transparent integration between VAX, Novell, and Windows (NT & 95) based systems Provide end-user training and support Provide application help-desk support Track server / workstation inventory and warranties

Hardware Specialist

• Aug 1995 - Aug 1996

Develop single or multi-platform solutions to client specifications Design, build, deliver, setup, test, maintain, and upgrade these systems Supply on-site basic system administration training Install and support third-party and homegrown applications Develop single or multi-platform solutions to client specifications Design, build, deliver, setup, test, maintain, and upgrade these systems Supply on-site basic system administration training Install and support third-party and homegrown applications

Computer Technician / Technical Support

• Aug 1988 - Aug 1995

Configure, test and maintain office computer equipment and 25+ node PC LAN Design, configure, install, and upgrade client site computer systems and networks (Novell, Windows) Develop and Implement LAN Backup strategies and Disaster Recovery Install and support Windows and Windows Applications Correct hardware and software problems at customer locations via phone support Travel to customer sites to install, repair, or upgrade computer systems and networks Maintain records of client configurations and warranty information Work with programming staff to develop and distribute software patches Construct, wire, troubleshoot and assist in the design of computer operated control panels for steel shearlines Show less