Experience

Acuity Insights

• Canada
• Higher Education
• 100 - 200 Employee

• Operations Coordinator

  • Mar 2021 - Present

  Canada (remote) PaaS company - Quality Assurance - Control - Process Improvement



WIZDEO

• France
• IT Services and IT Consulting
• 1 - 100 Employee

• Data Control/Operations coordinator

  • Sep 2021 - Dec 2022

  Canada (remote) - Process control and improvement - Pre-publication data control I worked with a team specialized in video audience development, monetization & branded content, worldwide leader in YouTube performance tracking.



S&P Global

• United States
• Financial Services
• 700 & Above Employee

• Operations Specialist

  • Dec 2013 - Dec 2018

  Toronto, Canada Area Productivity enhancement in Data & Operations while improving quality and service levels: - Global Subject Matter Expert (SME) for one of our products (private ratings): Primary global contact for over 300 customers, 1000 Investors and 150 peers - Product development projects - Quality Assurance - Risk reduction/prevention, audit for compliance/regulatory requirements - Coordination of process improvement projects - Development and design of standard operating… Show more Productivity enhancement in Data & Operations while improving quality and service levels: - Global Subject Matter Expert (SME) for one of our products (private ratings): Primary global contact for over 300 customers, 1000 Investors and 150 peers - Product development projects - Quality Assurance - Risk reduction/prevention, audit for compliance/regulatory requirements - Coordination of process improvement projects - Development and design of standard operating procedures - Assistance with the implementation of the Risk Program 2015 - Data entry and intranet management

• Business Liaison for European Private Ratings

  • Mar 2011 - Dec 2013

  Région de Paris, France - European Subject Mater Expert (SME) for one of our products (private ratings): Primary global contact for over 300 customers, 1000 investors and 1000 employees - Cross region product development projects - Responsible for managing and supervising the European Private ratings - Rating letters and ratings pre-publication quality assurance - Resources management - Trained ~50 staff members in ASU, as well as ~150 in Analytical teams across Europe

• Analytical Support Coordinator

  • Apr 2008 - Mar 2011

  Paris Area, France - Private ratings process management, documentation and supervision: Primary point of contact for the business and the investors. - Participation in quality and process improvement projects - Design and management of Process and Quick Reference guides, according to compliance and regulation requirements. - Employees Trainer on administrative tools, process and private ratings.

• Administrative Assistant

  • Jun 2001 - Apr 2008

  Paris Area, France



Cabinet d'Avocats SDMC

• Bilingual Assistant

  • Jul 2000 - Jun 2001

  Paris Area, France



CAISSE D'ALLOCATIONS FAMILIALES

• Administrative Agent

  • Mar 1998 - Aug 1998

  Reims, Grand Est, France - Data control - Debt collection