Experience

Bienvenue à NDG

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Intercultural Mediator

  • Oct 2022 - Present

  - Create a tentalizing program that will attract immigrants and citizens of Montreal alike to mix and get to know each other better - recruit families from both newly-arrived immigrants and indoctrinated community households to participate in programs and activities - Facilitate sessions and train participating volunteers - Create system to track the success of this program - Track progress and keep detailed notes - Improve program based off the results; learn from the successes and the failures.



Lightspeed Commerce

• Canada
• Software Development
• 700 & Above Employee

• Professional Services Consultant

  • Jun 2021 - Sep 2022

  - Supporting our customers fully in all questions regarding our product Taking each client's Individual situation In consideration. - Identifying pain-points effectively and proactively coming up with a plan of action that provides the leading resolution. - Provide excellent customer experience through technical support keeping a documentation of all requests in our ticket system - Collaborate productively with other departments to accomplish to common goal of leaving our customer base satisfied and better our customers' experiences



UpstartED

• Canada
• Primary and Secondary Education
• 1 - 100 Employee

• Program Success Coordinator

  • Nov 2020 - Apr 2021

  - Liaising with community groups and schools to make our programs accessible to marginalized and low-income communities - Supporting recruitment and training of program mentors and facilitators, ensuring a diverse representation of social entrepreneurs - Contribute to the development of educational content by working with the Learning Design team - Ensure that student projects are aligned with the UN Sustainable Development Goals and present plan to UpstartED's Broard of Directors - Liaising with community groups and schools to make our programs accessible to marginalized and low-income communities - Supporting recruitment and training of program mentors and facilitators, ensuring a diverse representation of social entrepreneurs - Contribute to the development of educational content by working with the Learning Design team - Ensure that student projects are aligned with the UN Sustainable Development Goals and present plan to UpstartED's Broard of Directors



InterRent Real Estate Investment Trust (IIP.UN)

• Canada
• Real Estate
• 1 - 100 Employee

• Customer Care Coordinator

  • Aug 2019 - Nov 2020

  - Coordinating rentals out of several residential properties in Montreal and Westmount - having hit sales targets every quarter - Handling marketing of the buildings through various channels (digital, print, direct) - Liaising with construction and property managers to ensure renovation and maintenance deadlines are being met - Coordinating rentals out of several residential properties in Montreal and Westmount - having hit sales targets every quarter - Handling marketing of the buildings through various channels (digital, print, direct) - Liaising with construction and property managers to ensure renovation and maintenance deadlines are being met


National Bank of Canada
• Canada
• Banking
• 700 & Above Employee
• Customer Service Representative

  • Jun 2019 - Aug 2019


Racers Cafe

• United States

• Front of House

  • Jul 2018 - Apr 2019

  • Making coffees using espresso machine and milk steamer • Taking orders and serving customers front of house • Delivering food and assuring the quality • Performing responsibilities including closing restaurant at the end of the day, balancing the till and opening restaurant in the morning • Keeping workplace clean and organized • Providing warm customer service • Resolving issues with customers • Making coffees using espresso machine and milk steamer • Taking orders and serving customers front of house • Delivering food and assuring the quality • Performing responsibilities including closing restaurant at the end of the day, balancing the till and opening restaurant in the morning • Keeping workplace clean and organized • Providing warm customer service • Resolving issues with customers



Trigg Farms

• United States
• Farming

• Farm Hand

  • Mar 2018 - Jul 2018

  **Requirement to obtain a second visa to stay in Australia** • Working on the harvester picking potatoes • Sorting potatoes for packaging • Managing time to make sure all daily tasks were completed • Exercising attention to detail when completing repetitive farm duties **Requirement to obtain a second visa to stay in Australia** • Working on the harvester picking potatoes • Sorting potatoes for packaging • Managing time to make sure all daily tasks were completed • Exercising attention to detail when completing repetitive farm duties



Construction Engineering (Aust) Pty Ltd

• Administrative Assistant

  • Sep 2017 - Feb 2018

  • Answering and transferring calls using switchboard • Managing company email • Altering and editing documents using software such as Word and Acrobat • Sending and receiving courier mail • Ordering office supplies and maintaining inventory • Keeping record of company receipts and organizing tax records • Answering and transferring calls using switchboard • Managing company email • Altering and editing documents using software such as Word and Acrobat • Sending and receiving courier mail • Ordering office supplies and maintaining inventory • Keeping record of company receipts and organizing tax records


Vespa Italian Kitchen and Bar
• Waitress

  • Aug 2016 - Aug 2017


State University of New York College at Cortland

• International Programs Orientation Coordinator

  • Aug 2013 - May 2017

  • Planning the orientation schedule • Supervising orientation assistants • On call 24/7 responsible for the well-being of the students • Organizing the arrivals and new student pickups from the airport • Assisting with class schedules • Working on the International Student Manual • Creating cultural events and sports activities • Making them feel welcome and comfortable to ask questions and come to me for any assistance • Using language knowledge when necessary to translate • Making sure they are ready and comfortable for when classes begin and other students get on campus


Advanced Parking Service
• United States
• Individual and Family Services
• Valet

  • Jun 2012 - Dec 2015

Danfords Hotel & Marina
• Hostess and Server

  • Apr 2010 - May 2012