Experience

Enreach for Enterprises

• Finland
• IT Services and IT Consulting
• 1 - 100 Employee

• Teamlead – CX Department

  • Nov 2022 - Present

• Senior Customer Experience Manager

  • Nov 2021 - Nov 2022

  - Advising and control B2B SaaS solutions - Advising on marketing automation systems and outbound solutions- Managing and improving end-to-end, cross-functional, business processes- Business Process Improvement and drive forward a culture of continuous improvement and efficiency- Propose/manage projects to improve efficiency and reduce/prevent escalation occurrence- Managing existing customer base and having stakeholders updated- Project management - Working with a value-based mindset with the customer Show less

• Customer Experience Manager

  • Sep 2020 - Nov 2021

  Responsible for managing customer base with primary tasks including: - Churn preventive initiatives - Increase expansion revenue- Stakeholder management - Project management - Business development

• Customer Succes Specialist

  • Mar 2020 - Sep 2020

  Customer retention and development: including customer retention, expansion revenue generation, and support.



YouSee

• United Kingdom
• Architecture and Planning
• 1 - 100 Employee

• Salgstræner

  • Oct 2018 - Feb 2020

  Responsible for training, development, and KPI for external partners. Selling Yousee products including Elgiganten. Responsible for onboarding a new external partner for selling Yousee products. Primary functions: - Product training - Sales coaching - Create and implement local strategies with the local store managers Responsible for training, development, and KPI for external partners. Selling Yousee products including Elgiganten. Responsible for onboarding a new external partner for selling Yousee products. Primary functions: - Product training - Sales coaching - Create and implement local strategies with the local store managers

• Salgskonsulent

  • Dec 2014 - Mar 2018

Den Kongelige Livgarde
• Denmark
• Armed Forces
• 200 - 300 Employee
• Garder

  • Dec 2013 - Jul 2014

Telenor
• Norway
• Telecommunications
• 700 & Above Employee
• Salgskonsulent

  • Jun 2013 - Dec 2013

TDC A/S
• United States
• Telemarketing

  • Jun 2011 - Jul 2012