Experience

Willa City

• Israel
• Hospitality
• 1 - 100 Employee

• Project Manager

  • Jun 2021 - Present



PPTex - Indústria Têxtil

• Portugal
• Textile Manufacturing
• 1 - 100 Employee

• Director Of Logistics

  • Jun 2020 - May 2021

  Protect Others - Personel Protective Equipment Protect Others - Personel Protective Equipment



Zero Box Lodge

• Porto Area, Portugal

• General Manager

  • Jul 2018 - Jun 2020

  Pre-opening GM for Zero Porto and participate in the concept and building operations for Zero Coimbra and Zero Desterro. Pre-opening GM for Zero Porto and participate in the concept and building operations for Zero Coimbra and Zero Desterro.



Studio City Macau

• Hospitality
• 200 - 300 Employee

• Supervisor - Pre Opening Team

  • Aug 2015 - Mar 2017

  Studio City Hotel is a Casino Resort with 1,600 rooms. Having an average occupancy reaching close to 100% and an average stay of little over 1 day, SC is a fast pace environment where, due to high profile guests and a sensitive nature of the Hotel, attention to details, fast thinking and discretion are of the utmost importance. Supervisor roles consist in: • Supervise the Front Desk on the daily operations; • Organize and provide training to the Front Desk Agents; • Accommodate all guest requests in an accurate and efficient manner; • Assist and follow-up of all guests incidents and keep record; • Prepare and run daily Front Office Operations reports and check lists; • Handle complaints and provide service recovery. Show less



Holiday Inn Hotel & Suites

• Hospitality
• 700 & Above Employee

• GRO - Guest Relations Officer - Room Control

  • Sep 2014 - Feb 2015

  Follow Guaranteed No Show and Early Check Out Prepare Show Room keys Follow Traces Pre-charge for advance purchase and OTA arrivals (Vision) Pre-block special requests rooms Follow Back to Back reservations Manage and pre-block rooms for parties, ETA, Suits and Groups Follow Housekeeping due-outs and discrepancies Check High Balance report Follow Open Folio rooms Check Paiza team minibar tasks Summarize Front Office Productivity Report and Due out Productivity Report (Vision) Monitor and manage shortage of certain room types Coordinate communication between Front Office and other departments (F&B, Wholesale, Reservations, Housekeeping) Show less

• GRO - Guest Relations Officer - Paiza Billing Office

  • Apr 2014 - Aug 2014

  Catch up posting in system (Ferry, Helicopter, Limo, Entertainment, Misc) Comp routing for Casino booking Follow Junket and premium guests billing and settlement Manage minibar Lost Interface Follow and settle with Premium Hosts open folio accounts Check and follow all lost and damage Prepare daily junket billing

• Guest Relations Officer - Main Lobby

  • Jun 2013 - Mar 2014

  Process Check in and Check out Answer telephone Apply up sell techniques to improve revenue yield Anticipate guests needs and act accordingly whenever is possible Resolve guests complaints Process walk in guests' Handle overbooked guests' Resolve late charges and settle guests accounts Organize and conduct group Check ins and Check out Assist all Departments/Executives obtaining appropriate information regarding groups, inventory and guest information



Sweet Life

• Sales Director

  • Mar 2012 - Feb 2013



The Yeatman

• Portugal
• Hospitality
• 100 - 200 Employee

• Trainee

  • Sep 2011 - Mar 2012



HF Hotels

• Portugal
• Hospitality
• 100 - 200 Employee

• Tranee - Marketing and Sales

  • May 2010 - Jul 2010