Print Consultant

• May 2019 - Present

Sr. Import Warehouse Manager

• 2013 - 2017

Oversaw all aspects of operations for a 100,000 sq. ft. imports warehouse including ramp operations. Responsible for shipping and receiving, aircraft weight and balance/load planning, customs documentation, regulatory compliance, audits, and inspections. Hired, trained, mentored, and managed a staff of 12, as well as subcontracted vendor including conducting performance evaluations. ✓ Designed custom spreadsheet programs for internal use as well as for clients. ✓ Assisted in establishing a successful structure for a growing company including implementing standard warehousing, as well as import and export policies and procedures. ✓ Motivated and enhanced employee morale which resulted in low turnover and progressive staff development. ✓ Proactively identified and removed safety and health hazards resulting in a zero-incident environment.✓ Supported the marketing department to increase sales and market share of the organization. ✓ Selected as part of the team to develop and implement new marketing positioning strategies. ✓ Well-respected by peers and superiors and earned a reputation as a valuable and cooperative coworker.✓ Received rapid promotions by consistently obtaining results which exceeded expectations. ✓ Integral in the design, development and implementation of the Center of Excellence for Independent Validators (CEIV) in Pharmaceutical Logistics IATA Certification. Amerijet become the first US all-cargo airline to receive this Certification.✓ Developed solutions as part of the Quality Management Team using GPD and WHO protocols and procedures.✓ Assisted in re-writing the Amerijet Loadmaster testing protocols for the Loadmaster Group. ✓ Created Amerijet ULD Container Handling procedures and protocols that included loading, offloading, and storage.

Ramp Operations Trainer

• 2011 - 2013

Responsible for overseeing training and mentoring of staff associates in aircraft ramp operations. ✓ Designed and implemented training programs including curriculum and testing. Programs included HazMat, aircraft weight and balance, air crew security training, self-defense, safety, Certified Fork Lift training, Amerijet temperature control and pharmaceutical handling, and other programs as needed. ✓ Integral in planning, directing, scheduling, evaluating, and integrating training activities. ✓ Extensive experience in airport operations including the supervision of aircraft and personnel for daily cargo operations. ✓ Served as a resource to staff regarding coordinating plans, programs, standards, and procedures governing training programs. ✓ Acted as a role model and mentor for new trainees engaged in on-the-job training.

Sr. Terminal Manager

• 2002 - 2010

Directed operational activities for a 12,000 sq. ft. warehouse for Commercial Passenger and Cargo Airlines for both domestic and international clients. Handled all Quarterly/Annual Audits conducted by US Customs, FAA, and TSA. Managed a staff of 8-10 in support of 5-10K pounds of cargo in production per day for each flight. ✓ Select clientele included Panalpina, American Airlines, US Air, Jet Blue, Spirit Airlines, Avianca, and more.✓ Executed daily operations for shipping and receiving including all security/operational requirements using AOSSP and MSP protocols. ✓ Wrote, designed and produced warehouse security/safety procedures using industry best practices.✓ Established operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials and keeping warehouse inventory secured in a US Customs bonded warehouse environment. (Cont. P2)✓ Instrumental in securing new business by conducting warehouse and operations tours of the facility.✓ Trained and managed full-time employees working 24/7 schedule and achieved significant improvements in productivity.✓ Established best practices for overtime resulting in significant reduction in overtime costs. ✓ Maintained a high quality of employee performance through constant monitoring, feedback and coaching. ✓ Expert in the area of employee relations and motivation to promote a team atmosphere and minimize employee turnover.

Assistant Operations Manager/General Manager

• 1999 - 2001

Accountable for ensuring the delivery of import and export logistics services as the Handling Agent for UPS International air cargo shipments, as well as Charter Service for Wilson UTC Logistics.✓ Planned, prepared, and revised work schedules and duty assignments according to budget allotments for customer needs.✓ Set operations policies and standards, including determination of safety procedures for the handling of hazardous materials.✓ Monitored operations to ensure staff complied with all policies and procedures, safety rules, and government regulations.✓ Maintained US Customs Withdrawal warehouse inventory for several airlines.✓ Containerized air/sea shipments for Crystal Cruise Lines including both dry and perishable goods. ✓ Performed the build-up and breakdown of charter fights, ad-hoc flights, and scheduled flights.✓ Consistently met/exceeded customer service standards and company demands, expectations and deadlines.

Customer Service Supervisor

• 1986 - 1999

Initially hired as a Cargo Agent and progressively promoted for outstanding performance. Supervised and coordinated activities for cargo customer service department engaged in clerical and administrative support duties.✓ Examined procedures and protocols and recommended changes needed to save time, labor, and other costs to improve overall quality control and operating efficiency.✓ Evaluated staff job performance and conformance to regulations and recommended appropriate personnel action plan.✓ Planned daily work schedule and assigned duties to maintain adequate staffing levels to ensure that activities were performed effectively to respond to fluctuating workloads.✓ Coordinated the offloading and loading of both cargo and passenger aircrafts.