Experience

Frontier Communications

• Telecommunications
• 700 & Above Employee

• Network Operations Manager

  • Apr 2016 - Present

  Lead 31 technical professional overseeing design, vendor installation, fiber optic, and POTS lines spanning Santa Barbara and Santa Maria counties. Direct preventive maintenance and continuous improvement initiatives to central office network equipment, controlled environmental vaults, outside multiplexer shelves, commercial power backup, and POTS/DSL serving area interfaces. Lead the maintenance of MLM, CISCO, Juniper and Nortel multiplexer systems. Recommend and implement IT infrastructure… Show more Lead 31 technical professional overseeing design, vendor installation, fiber optic, and POTS lines spanning Santa Barbara and Santa Maria counties. Direct preventive maintenance and continuous improvement initiatives to central office network equipment, controlled environmental vaults, outside multiplexer shelves, commercial power backup, and POTS/DSL serving area interfaces. Lead the maintenance of MLM, CISCO, Juniper and Nortel multiplexer systems. Recommend and implement IT infrastructure requirements and upgrades to improve overall network performance and ensure high levels of security and data recovery. • Established performance management system to mentor and coach technicians while empowering them to continually identify barriers to meet and exceed established objectives. • Reduced repair time by 22% and over time by 33% ( FY 20 - 21). • Served as integral partner in securing a $400K contract renewal. • Initiated Environmental Health & Safety Site Emergency Action Plan as Emergency Preparedness Coordinator. • Negotiated and secured new contracts while offering technical expertise to Enterprise Account Teams supporting large companies. • Review and approve network layouts, resolve equipment redundancies and improve network reliability and flexibility. • Mobilize resources during emergencies while providing 24/7 support to customers. Show less Lead 31 technical professional overseeing design, vendor installation, fiber optic, and POTS lines spanning Santa Barbara and Santa Maria counties. Direct preventive maintenance and continuous improvement initiatives to central office network equipment, controlled environmental vaults, outside multiplexer shelves, commercial power backup, and POTS/DSL serving area interfaces. Lead the maintenance of MLM, CISCO, Juniper and Nortel multiplexer systems. Recommend and implement IT infrastructure… Show more Lead 31 technical professional overseeing design, vendor installation, fiber optic, and POTS lines spanning Santa Barbara and Santa Maria counties. Direct preventive maintenance and continuous improvement initiatives to central office network equipment, controlled environmental vaults, outside multiplexer shelves, commercial power backup, and POTS/DSL serving area interfaces. Lead the maintenance of MLM, CISCO, Juniper and Nortel multiplexer systems. Recommend and implement IT infrastructure requirements and upgrades to improve overall network performance and ensure high levels of security and data recovery. • Established performance management system to mentor and coach technicians while empowering them to continually identify barriers to meet and exceed established objectives. • Reduced repair time by 22% and over time by 33% ( FY 20 - 21). • Served as integral partner in securing a $400K contract renewal. • Initiated Environmental Health & Safety Site Emergency Action Plan as Emergency Preparedness Coordinator. • Negotiated and secured new contracts while offering technical expertise to Enterprise Account Teams supporting large companies. • Review and approve network layouts, resolve equipment redundancies and improve network reliability and flexibility. • Mobilize resources during emergencies while providing 24/7 support to customers. Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Network Operations Manager

  • Dec 2015 - Apr 2016

  Planned and managed workload assignments based on employee experience and skill sets covering Santa Barbara County and Santa Maria County. Selected to lead operational unit for Froniter after acquisition. • Direct all preventative maintenance of the central office network equipment, controlled environmental vaults, outside multiplexer shelves, commercial power backup, and POTS and DSL serving area interfaces. Supervisor interfaced with online storage of monthly, and annually… Show more Planned and managed workload assignments based on employee experience and skill sets covering Santa Barbara County and Santa Maria County. Selected to lead operational unit for Froniter after acquisition. • Direct all preventative maintenance of the central office network equipment, controlled environmental vaults, outside multiplexer shelves, commercial power backup, and POTS and DSL serving area interfaces. Supervisor interfaced with online storage of monthly, and annually completed routines. • Served as Emergency Preparedness Coordinator for the EH&S Site Emergency Action Plan directing all safety protocols for emergency weather, first response steps, and safe performance of job duties during daily operations in the central office or in the field. • Worked alongside the Enterprise Account Team for large businesses as a subject matter expert to secure new contracts and resolve issues with customer service with large entities such as: University of Santa Barbara, The City of Santa Barbara, and Santa Barbara County. • Work 24/7 on-call as well as normal business hours to allocate resources for emergency dispatch to isolate sources of trouble working with Customer Care Teams, Frontier NOC, and Dispatch. • Onboard the Verizon 4DX Performance Management System to support technician’s continuous performance improvement by collaborating with subject matter experts and technician engagement to coach technicians to eliminate behaviors the negatively impact employee performance. Show less Planned and managed workload assignments based on employee experience and skill sets covering Santa Barbara County and Santa Maria County. Selected to lead operational unit for Froniter after acquisition. • Direct all preventative maintenance of the central office network equipment, controlled environmental vaults, outside multiplexer shelves, commercial power backup, and POTS and DSL serving area interfaces. Supervisor interfaced with online storage of monthly, and annually… Show more Planned and managed workload assignments based on employee experience and skill sets covering Santa Barbara County and Santa Maria County. Selected to lead operational unit for Froniter after acquisition. • Direct all preventative maintenance of the central office network equipment, controlled environmental vaults, outside multiplexer shelves, commercial power backup, and POTS and DSL serving area interfaces. Supervisor interfaced with online storage of monthly, and annually completed routines. • Served as Emergency Preparedness Coordinator for the EH&S Site Emergency Action Plan directing all safety protocols for emergency weather, first response steps, and safe performance of job duties during daily operations in the central office or in the field. • Worked alongside the Enterprise Account Team for large businesses as a subject matter expert to secure new contracts and resolve issues with customer service with large entities such as: University of Santa Barbara, The City of Santa Barbara, and Santa Barbara County. • Work 24/7 on-call as well as normal business hours to allocate resources for emergency dispatch to isolate sources of trouble working with Customer Care Teams, Frontier NOC, and Dispatch. • Onboard the Verizon 4DX Performance Management System to support technician’s continuous performance improvement by collaborating with subject matter experts and technician engagement to coach technicians to eliminate behaviors the negatively impact employee performance. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Manager, Network Services

  • May 2002 - Aug 2015

  Directed complex maintenance projects by supervising customer support team and troubleshooting fiber optic and multi-layer digital circuits. Managed a $70M maintenance budget for data transport equipment at St. Louis network offices. Spearheaded Preventive Maintenance of backup power across 12 Network Switch Facilities. • Honored with AT&T Central Office Operations Vice President Recognition Award for successful handling of backup generator failure and restoration after a large storm… Show more Directed complex maintenance projects by supervising customer support team and troubleshooting fiber optic and multi-layer digital circuits. Managed a $70M maintenance budget for data transport equipment at St. Louis network offices. Spearheaded Preventive Maintenance of backup power across 12 Network Switch Facilities. • Honored with AT&T Central Office Operations Vice President Recognition Award for successful handling of backup generator failure and restoration after a large storm impacted St. Louis. • Trained Communication Technicians on Environmental Health and Safety standards and workplace safety procedures, ensuring compliance with OSHA workplace safety guidelines. • Implemented Preventive Maintenance programs and schedules. • Partnered with installation vendors to create a backbone for cabling system to anticipate future growth as well as current needs. • Improved performance and engagement of technicians by utilizing Management System and Operation Control (MSOC) program. • Enhanced employee skill development and embraced effective practices while significantly eliminating non-value-added tasks and balancing workloads and resources.

• Outside Plant Design Engineer

  • Jan 2000 - May 2002

  Designed new feeder facility relief including Central Office transfers, major undertakings while collaborating with the Planning department. Supervised a CAD technician while performing project management responsibilities. Monitored expenses and managed construction budget. • Developed action plans to reduce operating expenses through facility replacement, modernization, bulk recovery and record correction. • Collaborated with public works and neighboring utilities at St. Louis… Show more Designed new feeder facility relief including Central Office transfers, major undertakings while collaborating with the Planning department. Supervised a CAD technician while performing project management responsibilities. Monitored expenses and managed construction budget. • Developed action plans to reduce operating expenses through facility replacement, modernization, bulk recovery and record correction. • Collaborated with public works and neighboring utilities at St. Louis County for joint burials and future phone and data service within business developments. • Ensured AT&T compliance with environmental laws and regulations for fuel tanks, emergency and stand-by generators, hazardous waste, batteries, manholes, vaults, water well, air emissions, and construction projects.



Ford Motor Company

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Process Engineer

  • May 1999 - Aug 1999

  Enhanced process engineering within Paint Department. Enhanced process engineering within Paint Department.



MEMC

• United States

• Equipment Engineer

  • May 1998 - Aug 1998

  Served as Mechanical Equipment Engineer within Polishing Department. Served as Mechanical Equipment Engineer within Polishing Department.