Experience

CSX Intermodal Terminals, Inc.

• Truck Transportation
• 200 - 300 Employee

• CSX Intermodal Operations Supervisor

  • Mar 2015 - Present

  Assists the Operations Manager with all of the functions of running an intermodal terminal, including coverage for Operation and Terminal Manager in all functions while they are unavailable. Primary Activities and Responsibilities: Ensure decisions are made to maximize profitability of the company. Work with the Operations Manager, clerical staff, and contractors to ensure both inbound and outbound train and terminal plans are harmonized. Ensure all trains are loaded smartly and reduce the amount of unproductive track time. Work with Operations Manager, Terminal Manager, Network Operations, and Service Design groups to adjust/change plans and schedules to meet network, customer, and terminal needs. Work with Terminal Manager to set short and long-term plans for maintenance, upgrades, and updates in accordance with CSX rules and guidelines. Make sure all periodic inspections (daily, weekly, and monthly) are performed, reviewed, and addressed. Assist Operations Manager in determining sufficient staffing levels and establish schedules to maximize the use of clerical and contract employees. Implement training of all new employees and recurrent training for all other employees and contractors. Ensure all CSX intermodal safety and environmental policies are adhered to by all employees and contractors. Ensure all necessary departments of CSX intermodal are informed of all terminal needs and special conditions (daily updates if necessary). Miscellaneous activities and responsibilities as assigned by Terminal and Operations Manager. Show less



CSX Transportation Intermodal

• Truck Transportation
• 400 - 500 Employee

• ISE

  • May 2013 - Feb 2015

  Responsible for various functions including gate inspection (inbound and outbound), equipment securing (tie-down), hostler driving, heavy lift operations, various administrative functions and other duties as needed. Duties include checking equipment for damage, verifying equipment numbers and door seals for security purposes. Data entry and producing load plans prior to building outbound train. Proficient in MS Office. Also responsible for updating the board computer with container position(s). Direct contact with external and internal customers to ensure customer satisfaction is accomplished on a daily bases. Conduct daily safety briefing to ensure that all team members are aware of the required assignment and that everyone remains safety conscious. Provide information to Train Master such as length, tonnage and other required information for a safe on time train departure. Show less



Air Logistics Inc.

• Louisville, Kentucky

• Operations Manager

  • Jun 2010 - Aug 2012

  Responsible for negotiating, arranging both fuel and ground handling prices for a high profile airline and private aircraft. Duties include logistical set up for everything from catering to security surveillance to ensuring fuel releases are posted in position for an on time operation. Negotiated international hotel contracts for high profile airline which transfer dignitaries on a daily bases to Europe and the Middle Eastern region. Negotiate and distribute weekly domestic fuel prices for a high profile airline to ensure that operations remain within budget. Constantly communicate and work with international gateways to ensure a seamless on time operation. In addition, ensured that all required operational communications were met and exceeded for all levels of the operational hierarchy. Accustomed to operating with carriers operations that are part 121, part 135 and part 139 both cargo and passenger operations. Ensured that carrier ground equipment was in compliance with required federal and local regulations.In addition, ensured that all required operational communications were met and exceeded for all levels of the operational hierarchy. Maintain direct contact with customers to ensure communications were exceeded. Monitored and implemented aircraft movement management Show less



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• International Shipping Resolutions Group (Pro-Actives Supervisor)

  • Jul 2009 - Apr 2010

  Responsibility included direct implementation of department policy and procedures. This included the distribution of work and communications to ensure consistency and maintain productivity among the three administrative specialists and fifty-five customer service representatives. Reported daily volume, hours and resolved work. Reviewed and adjust staffing to accommodate operational needs. Reviewed email/voice mail and followed up customer concerns/issues. Ensured availability for employees for training and customer support concerns. In addition, ensured availability for customer complaints. Prepared and review weekly elements at center planning meeting. Conducted audits to ensure seasoned veteran representatives are implementing correct policy and procedures. Show less

• International Shipping Resolutions Group (Concerns/Import Supervisor

  • Jan 2009 - Jul 2009

  Supervise 17 administrative employees who are responsible for responding to customer reported issues received via messages routed through CAR’a from Customer Service Centers, direct phone calls, email and faxes. Direct contact with US Shippers for resolution. Utilize worldwide contacts to resolve package concerns. Plan training and cross training for administrative team. Review and approve refunds/charges to customers that exceed specialist limits. Conduct operational audits and employee record audits. Implement all aspects of supervising to ensure proper training and motivation along with encouragement to get the best and most from employees. Show less

• ISRG (Automated Export Systems Supervisor)

  • Mar 2008 - Dec 2008

  Ensured AES (Automated Export Systems) group submitted required data to U.S. Census Department on U.S. export shipments that must have SED or have goods that require export license. Responsible for meeting operational goals and compliance requirements. Supervising 11 administrative employees of AES. Responsible for current and re current training of AES department employees. To include employee record keeping, performance evaluations and generating reports as needed. Responsible for meeting UPS compliance requirements and ISRG operational commitments. Show less

• Contingency Supervisor

  • Oct 1999 - Feb 2008

  Monitor all flight activity within a sector for airline system exceptions, such as aircraft mechanical failures, severe weather, late departing/arriving aircraft and other situations that may impede the departure and arrival of UPS flights. Managed daily operations with provided systems to inform upper management of the operation. Communicate and coordinate all exceptions to management, affected Air Region and upper gateway operation management. Coordinate and ensure communications are exceeded for the following departments: Crew Scheduling, Flight Control, Aircraft Maintenance Control, Aircraft Routing, Ramp Communication Center and Meteorology. Coordinate plans and implement decisions that utilize airline assets, such as aircraft and crews, to minimize service exceptions that could have a financial impact for UPS and our customers Maximize the utilization of aircraft to achieve the highest level of financial performance possible. This includes researching the most cost-effective way to place aircraft back in the network if removed by exception.Contingency 2ND position (Louisville Tails Coordinator) Responsibility includes all as sector coordinator stated above. Maintain Spare Aircraft Status and Maintenance Transition board for accuracy, based on changes that occur during the operation. Conduct Tail swap meetings among several departments to ensure an on time 1DA or 2DA launch out of SDF. Update the Aircraft Status Briefing before and after the 4:00 PM maintenance meeting. Contingency 3rd position (System Operation Coordinator)Maintain turnover log, which is a list of pertinent information for the upcoming shift. Responsible for maintaining an Operational Summary for 1DA, 2DA and International operations on turnover log. Responsible for monitoring the system for exceptions and assist in coordinating those exceptions with internal as well as external groups. Constantly implemented aircraft management. Show less



UPS Airline

• Louisville, Kentucky Area

• Performance Engineer Analyst Coordinator

  • Aug 1994 - Sep 1999

  with Aircraft Weight and Balance Engineer to ensure that all UPS aircraft (international and domestic) were operating within weight and balance limitations approved by the FAA. Responsible for developing reports and complete initial follow-up audits to ensure that UPS aircraft are limitations are not exceeded. Also responsible for performing an analyst of performance of each fleet within the UPS airline. Analyzed and submitted a weekly Basic Operating Weight Unit Report to all UPS gateways (domestic and international). Ensured that all UPS gateways performed package audits and weigh manifesting procedures. Performing airport analyst on new gateways brought into the UPS system. Assisted gateways managers by providing significant detailed information on UPS brown tail and compatible lease carriers. Maintained updates for department manuals such as Load Planning Manual, Ground Operations Manual, and Cold Weather Manual. Finally, responsible for monitoring any and all changes for Airport Analysis Manual for all aircraft models within the UPS airline system. Show less



United States Army, Field Artillery

• Fort Sill, Oklahoma

• Officer

  • Aug 1987 - Feb 1992

  Coordinated all activities of the company staffed that ensured the training for 250 soldiers. Battalion safety officer which was responsible for well over 800 soldiers. Implemented goals and objectives to improve the quality of company training as well as heading personal development programs for soldiers.Training manager for all logistic, maintenance and training functions.Responsible for military equipment valued well over 5.5 million dollars per unit. Coordinated all activities of the company staffed that ensured the training for 250 soldiers. Battalion safety officer which was responsible for well over 800 soldiers. Implemented goals and objectives to improve the quality of company training as well as heading personal development programs for soldiers.Training manager for all logistic, maintenance and training functions.Responsible for military equipment valued well over 5.5 million dollars per unit.