Manager, Editor & Content Creator

• May 2019 - Present

Write and edit written/video game reviews. Manager social media sites via YouTube and Facebook Produce Vlogging Content Conducted interviews with game/entertainment industry professionals. Write and edit written/video game reviews. Manager social media sites via YouTube and Facebook Produce Vlogging Content Conducted interviews with game/entertainment industry professionals.

Store Cashier

• Oct 2018 - May 2019

Customer Service and Sales of Vintage Video Games. Manned Register. Maintained Store Appearance. Customer Service and Sales of Vintage Video Games. Manned Register. Maintained Store Appearance.

Developer Support Quality Assurance and Production

• Jan 2018 - Mar 2018

Worked on a released game. Created Builds with Perforce for publisher and specific test cases. Some producer duties such as giving gameplay feedback, supplying incidental dialogue for VO, notation with meetings with the publisher, etc. Worked on a released game. Created Builds with Perforce for publisher and specific test cases. Some producer duties such as giving gameplay feedback, supplying incidental dialogue for VO, notation with meetings with the publisher, etc.

Quality Assurance

• May 2016 - Jun 2017

Provided QA for title launch, updates, and DLC on PS4, XB1, and Windows PC. Provided feedback to developers enhance player experience. Provided in-depth single player and multiplayer testing. Provided QA for title launch, updates, and DLC on PS4, XB1, and Windows PC. Provided feedback to developers enhance player experience. Provided in-depth single player and multiplayer testing.

Review Editor

• Jan 2014 - May 2016

Administrative Assistant

• Oct 2013 - May 2016

Assisted in filing legal documentation. Assisted in filing legal documentation.

Remote Tester

• May 2014 - Oct 2014

Classified Classified

Junior Quality Assurance Engineer

• Jul 2013 - Sep 2013

Call of Duty: Ghosts (uncredited) Call of Duty: Ghosts (uncredited)

Cashier

• Oct 2012 - Jan 2013

Maintained Store Managed Point of Sale System Customer Service Maintained Store Managed Point of Sale System Customer Service

Quality Assurance Tester

• Jul 2012 - Aug 2012

Worked on Call of Duty: Black Ops 2Ad-Hoc Testing:Checked for software abnormalities within GUI, gameplay, and audio systems.Regression testing: Verified if prior issues were in most current build of the software.Checklist Testing: Inspected various gameplay systems, including menu, game balance, and functionality.

Game Master

• May 2011 - Jul 2012

Worked on a project at Activision through Sleepy GiantWorked on daily operations on the Call Of Duty ELITE projectRemoved cheaters from competition and maintenance of a clean site via moderation

Customer Service Professional

• Nov 2009 - Nov 2010

Entered customer documentation into ACSR AAD. Provided level1 billing and technical support over the phone. Sold missing core products to existing customers, and sell cable packages to new customers. Entered customer documentation into ACSR AAD. Provided level1 billing and technical support over the phone. Sold missing core products to existing customers, and sell cable packages to new customers.

Tier 2 support representative

• Feb 2007 - Nov 2009

Tier 2 DSL and Microsoft Exchange Support Entered customer issues into Platypus billing/ticketing system. Provided end user support over the phone, chat, and via e-mail. Advised customer recommendations on to resolve issues. Tier 2 DSL and Microsoft Exchange Support Entered customer issues into Platypus billing/ticketing system. Provided end user support over the phone, chat, and via e-mail. Advised customer recommendations on to resolve issues.

Customer Service Representative

• Dec 2006 - Jan 2007

Maintain member accounts on Point of Sale system. Ensured clean and organized store appearance. Maintain member accounts on Point of Sale system. Ensured clean and organized store appearance.

Junior Quality Assurance Tester

• Oct 2006 - Dec 2006

Entered bug reports into Testtrack bug tracking system . Provided reports on software anomalies (bugs) and provided step by step process to recreate issues. Recreated issues on beta builds and retail builds. Worked on NCAA College Hoops 2K7 and MLB 2K7. Entered bug reports into Testtrack bug tracking system . Provided reports on software anomalies (bugs) and provided step by step process to recreate issues. Recreated issues on beta builds and retail builds. Worked on NCAA College Hoops 2K7 and MLB 2K7.

Junior Quality Assurance Tester

• Sep 2006 - Oct 2006

Entered bug reports for a shipped retail game (Call of Duty 3) into bug tracking system . Provided reports on software anomalies (bugs) and provided step by step process to recreate issues. Recreated issues on beta builds. Entered bug reports for a shipped retail game (Call of Duty 3) into bug tracking system . Provided reports on software anomalies (bugs) and provided step by step process to recreate issues. Recreated issues on beta builds.

Information Technology Faculty Assistant

• Apr 2004 - Jul 2006

Entered end user issues & tasks into helpdesk tracking system. Provided on site and on call troubleshooting of Windows based PCs and Linux based PCs. Also did troubleshooting/testing on oscilloscopes, logic analyzers, and power supplies. Entered end user issues & tasks into helpdesk tracking system. Provided on site and on call troubleshooting of Windows based PCs and Linux based PCs. Also did troubleshooting/testing on oscilloscopes, logic analyzers, and power supplies.