Experience

Argyll

• United Kingdom
• Real Estate
• 100 - 200 Employee

• General Manager

  • Aug 2020 - Present



Argyll

• United Kingdom
• Real Estate
• 100 - 200 Employee

• Customer Relations Supervisor

  • Dec 2018 - Mar 2020

• Customer Relations Assistant

  • Jun 2018 - Dec 2018



John Lewis & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Selling Coach - John Lewis

  • Mar 2014 - Jun 2019

  Allocated as Selling Coach in the Furniture department. My current role entails ensuring a set standard is being met in terms of providing the highest quality of customer service at a consistent level. This includes making observations, providing feedback and setting objectives for partners to ensure these are being achieved. In turn I work closely with managers as well as partners on the shop floor.

• Travel Goods Selling Assistant

  • Sep 2012 - Mar 2014

  Entered this role as part of the apprenticeship scheme. This was based on the shop floor dealing with customers, queries and maintaining a high level of customer service. As well as this I had to balance my work alongside the apprenticeship scheme. This would involve a great deal of administrative duties as well as completing coursework based work. As a result attained the qualifications within the apprenticeship scheme as well as gaining valuable experience throughout my daily duties. In addition to this role I also have managerial experience of running the shop floor in terms of staffing levels, customer service, staff rota and ensuring that service quality is high. I greatly developed my skills further through understanding the needs of the customer and fulfilling them. Attaining good communication skills as well as attaining our high level of customer service. Dealing with various situations from complaints to closing complex situations in order to fully satisfy the customer needs.

• Stock Management Keeper

  • Sep 2005 - Sep 2012

  Working within the stock management sector allowed me to explore how we manage stock efficiently and also effectively. Providing and managing stock levels for each department through us of the various systems. Monitoring inefficiencies and being able to solve them for the stock to be accurately processed and interpreted. Also experience dealing with customers at the collection point and providing a high quality of service and ensuring we adhere to the time constraints. Again, the need for teamwork was apparent as I had experience of working in the docking area operating machinery and keeping track of deliveries.



Lumin Wealth

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Client Service Administrator

  • Apr 2017 - Mar 2018

  Process client transactions and enquiries accurately and in a timely manner Supporting and identifying customer complaints in accordance with the complaint handling procedure Educating and training clients on new and existing services Support the roll out of new propositions/services Collate feedback from clients and identify areas for services improvements/new service requirements. Prepare and create portfolios based on the decisions made by the investment committee and to monitor and rebalance portfolios on a quarterly basis.



Canada Life

• Canada
• Insurance
• 700 & Above Employee

• Customer Service Administrator

  • Jul 2015 - Mar 2017

  The voice of Canada Life Ltd Answer incoming telephone queries across the full product range, and maintain a high level of customer service. To provide product information/undertake tasks in response to any customer request. Retain good working relationships with customers and IFA’s and other leading businesses to deliver any requests made. Amend and maintain accurate company records to ensure legislative, customer and company requirements are met. Identifying and resolving complaints within the regulatory procedure addressing and remedying any underlying issues. Produce training material, presentations and tests to train and coach other staff on products and procedures.