Experience

Propertyware, a RealPage Company

• United States
• Software Development
• 1 - 100 Employee

• Propertyware Product Support Specialist Tier II

  • Oct 2013 - Present

  Real Page (Philippines) Inc. October 2013 – Present 15th Floor, Tower 2, Rockwell Business Center, Ortigas Avenue, Pasig City Propertyware Product Support Specialist Tier I • Provides Financial and Technical support for Property Management Companies through telephone, email, and chat. Propertyware Product Support Specialist Tier II • As part of the Escalation group, provides real-time support for agent inquiries. Real Page (Philippines) Inc. October 2013 – Present 15th Floor, Tower 2, Rockwell Business Center, Ortigas Avenue, Pasig City Propertyware Product Support Specialist Tier I • Provides Financial and Technical support for Property Management Companies through telephone, email, and chat. Propertyware Product Support Specialist Tier II • As part of the Escalation group, provides real-time support for agent inquiries.



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• QuickBooks Business Application Specialist (Tier 3 Support)

  • Sep 2006 - Oct 2013

  QuickBooks Business Application Specialist (Tier 3 Support) • Takes in technical escalations from Tier 2 agents on complex QuickBooks business application and accounting issues. • Provide feedback on case resolution to the escalating agent via technical coaching or email. • Attends weekly meeting facilitated by clients for top emerging issues and call drivers • Quickly and effectively provides scheduled ‘loopback’ of the resolution to the escalating agent via technical coaching sessions. Show less