Frederica Pinnock
Customer Support Analyst at Jonas Club Software- Claim this Profile
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Bio
Ben Cavallin
As Frederica’s professor at Seneca College, I found her to be an excellent student. She is a highly motivated person who always delivered very high-quality work and modeled all of the best attributes that a student could have. In group activities she was seen as an effective leader and a mentor to her peers. Her analytical skills are excellent and she always presents herself in a professional manner. I would highly recommend Frederica to any prospective employer. Please feel free to contact me via LinkedIn if you have any questions.
Ben Cavallin
As Frederica’s professor at Seneca College, I found her to be an excellent student. She is a highly motivated person who always delivered very high-quality work and modeled all of the best attributes that a student could have. In group activities she was seen as an effective leader and a mentor to her peers. Her analytical skills are excellent and she always presents herself in a professional manner. I would highly recommend Frederica to any prospective employer. Please feel free to contact me via LinkedIn if you have any questions.
Ben Cavallin
As Frederica’s professor at Seneca College, I found her to be an excellent student. She is a highly motivated person who always delivered very high-quality work and modeled all of the best attributes that a student could have. In group activities she was seen as an effective leader and a mentor to her peers. Her analytical skills are excellent and she always presents herself in a professional manner. I would highly recommend Frederica to any prospective employer. Please feel free to contact me via LinkedIn if you have any questions.
Ben Cavallin
As Frederica’s professor at Seneca College, I found her to be an excellent student. She is a highly motivated person who always delivered very high-quality work and modeled all of the best attributes that a student could have. In group activities she was seen as an effective leader and a mentor to her peers. Her analytical skills are excellent and she always presents herself in a professional manner. I would highly recommend Frederica to any prospective employer. Please feel free to contact me via LinkedIn if you have any questions.
Credentials
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Customer Service: Call Control Strategies
LinkedInSep, 2020- Nov, 2024 -
Learning Salesforce
LinkedInSep, 2020- Nov, 2024 -
Strategic Thinking
LinkedInSep, 2020- Nov, 2024 -
Building Rapport with Customers
LinkedInJul, 2020- Nov, 2024 -
Customer Service: Managing Customer Expectations
LinkedInJul, 2020- Nov, 2024 -
Being an Effective Team Member
LinkedInJun, 2020- Nov, 2024 -
Building Customer Loyalty
LinkedInJun, 2020- Nov, 2024 -
Customer Service Foundations
LinkedInJun, 2020- Nov, 2024 -
Customer Service: Problem Solving and Troubleshooting
LinkedInJun, 2020- Nov, 2024 -
Developing Adaptability as a Manager
LinkedInJun, 2020- Nov, 2024 -
Listening to Customers
LinkedInJun, 2020- Nov, 2024 -
Retail Sales: The Importance of Listening
LinkedInJun, 2020- Nov, 2024 -
Shane Snow on Dream Teams
LinkedInJun, 2020- Nov, 2024 -
Building Self-Confidence
LinkedInMay, 2020- Nov, 2024 -
Certificate of Completion - Lead the Shift Training Program
ORHMA, OTEC, Tourism HR CanadaDec, 2018- Nov, 2024 -
Certified Guest Service Professional
American Hotel & Lodging AssociationNov, 2018- Nov, 2024 -
Recognition of Completion AODA Training Modules
Seneca School of Hospitality & TourismNov, 2018- Nov, 2024 -
Hootsuite Platform Certification
HootsuiteOct, 2018- Nov, 2024
Experience
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Jonas Club Software
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Canada
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Software Development
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1 - 100 Employee
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Customer Support Analyst
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Dec 2020 - Present
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BCD Travel
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Netherlands
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Travel Arrangements
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700 & Above Employee
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Corporate Travel Consultant
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May 2019 - Dec 2020
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MCG
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Kingston, Jamaica
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Senior Supervisor -Admin/Ops
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Jun 2007 - Apr 2018
Senior Supervisor - Operations - Supervised daily operations of the gaming floor, inclusive of gaming floor staff and supervisors. Compiled management reports to submit to Directors and Senior managers. Established and ensured customer service standards. Senior Supervisor - Operations - Supervised daily operations of the gaming floor, inclusive of gaming floor staff and supervisors. Compiled management reports to submit to Directors and Senior managers. Established and ensured customer service standards.
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Half Moon
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Jamaica
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Hospitality
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100 - 200 Employee
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Romance Marketing Coordinator
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May 2005 - May 2007
Responded to request for proposals. Followed through to convert RFP's to confirmed bookings of the hotel's wedding/romance packages and rooms. Submitted weekly sales report. Planned and executed small to medium sized destination weddings booked at the hotel. Responded to request for proposals. Followed through to convert RFP's to confirmed bookings of the hotel's wedding/romance packages and rooms. Submitted weekly sales report. Planned and executed small to medium sized destination weddings booked at the hotel.
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Education
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2018 - 2019
Seneca College
Ontario College Graduate Certificate, Hospitality Administration/Management -
2000 - 2003
Florida International University
Bachelor’s Degree, Tourism and Hospitality Management -
University of Technology, Jamaica
College Diploma, Tourism and Travel Services Management
Community
