Desktop Support Engineer

• Jan 2019 - Present

Applied Windows 10 images and required software on new Lenovo desktop and laptop computers as part of a major deployment for a Fortune 500 manufacturing company. Used Active Directory and SCCM as needed to create and verify accounts, load software, verify Bit-locker codes, and updated BIOS Applied Windows 10 images and required software on new Lenovo desktop and laptop computers as part of a major deployment for a Fortune 500 manufacturing company. Used Active Directory and SCCM as needed to create and verify accounts, load software, verify Bit-locker codes, and updated BIOS

Desktop Support Technician

• Sep 2018 - Oct 2018

Applied Windows 10 images and required software on over 300 desktop computer and 100 laptops for Ergotron mobile workstations (WOW) prior to deployment of a new medical software system at a local Hospital. Controlled asset management on each computer as it passed through my area. Identified and researched a recurring issue with one model of HP desktop Applied Windows 10 images and required software on over 300 desktop computer and 100 laptops for Ergotron mobile workstations (WOW) prior to deployment of a new medical software system at a local Hospital. Controlled asset management on each computer as it passed through my area. Identified and researched a recurring issue with one model of HP desktop

Desktop Support Engineer

• Oct 2017 - Jul 2018

Network Administrator

• Jun 2011 - Nov 2016

*Configured, deployed, and managed Cisco 2960, 2960S, and 3550 switches, as well as several models of Cisco wireless access points in a manufacturing environment. *Configured, deployed, and managed Windows Server 2008 R2 and 2012 R2 on new HP, SuperMicro, Cisco and IBM servers, and Windows 7 Professional on Lenovo desktop and laptop computers. *Maintained Active Directory Users and Computers to standard set by Corporate IT *Developed, maintained, and implemented an inventory tracking database *Completed all IT procurement for the facility, saving an average of $5,000/year *Documented all network wiring and led a project that established a secondary fiber optic connection pathway to provide redundancy and fault tolerance. *Experienced in disaster recovery, backup and restore processes, and monitoring the performance of server based hardware and software. *Authored the Disaster Recovery plan for the NJ site IT department, which was vetted and approved by Corporate IT *Used Bomgar for remote support, and Service Now ticketing system Show less

Network Technician

• Sep 2010 - Apr 2011

Assigned to EPS Financial, provided network, server, desktop, printer, and IP phone support Assigned to EPS Financial, provided network, server, desktop, printer, and IP phone support

Network Administrator

• May 2008 - Oct 2008

Monitored network devices (routers and switches) for outages or other problems Responded to automated trouble tickets (Remedy and Peregrine), created trouble tickets as needed when devices were discovered Opened telephone company tickets for communication problems with client network devices Communicated with clients regarding the issues via telephone and e-mail Provided 24 hour support Monitored network devices (routers and switches) for outages or other problems Responded to automated trouble tickets (Remedy and Peregrine), created trouble tickets as needed when devices were discovered Opened telephone company tickets for communication problems with client network devices Communicated with clients regarding the issues via telephone and e-mail Provided 24 hour support

Systems Engineer

• Sep 2006 - Nov 2007

Provided Exchange 2003 and Active Directory account and group administration Windows 2000 and 2003 server administration, managed disk space and logical volumes, RAID 5 configuration and maintenance. Maintained current versions of all licensed software; updated McAfee software; scheduled, ran, and documented all backups; replaced failed hardware as needed Network port administration on Cisco routers and switches – activate/deactivate, set port speed, changed VLAN configuration as needed, managed primary and secondary (VOIP) VLAN configuration SMS administration – patch management, hardware and software inventory, software distribution, SMS site management Completed Install, Move, Add, Change (IMAC) requests as required Experience with Microsoft Distributed File System (DFS) Experience with Nortel VOIP telephones, Blackberry and Palm Trio handheld devices Provided 24 hour on-call support Show less

Integrated Systems Analyst

• Jul 2000 - Apr 2003

assigned to Air Products and Chemicals, Allentown, PA) 2000 – 2002 Provided national and international telephone support for over 14,000 users in a Microsoft Windows 95 and Windows NT 4.0 environment, and throughout migration to a Windows 2000 environment using Microsoft Office 2000. Provided Level 1 and Level 2 helpdesk and desktop support, troubleshooting issues from application problems to VPN connectivity using Remedy ticketing system to enter and track all calls. assigned to Air Products and Chemicals, Allentown, PA) 2000 – 2002 Provided national and international telephone support for over 14,000 users in a Microsoft Windows 95 and Windows NT 4.0 environment, and throughout migration to a Windows 2000 environment using Microsoft Office 2000. Provided Level 1 and Level 2 helpdesk and desktop support, troubleshooting issues from application problems to VPN connectivity using Remedy ticketing system to enter and track all calls.

Desktop Analyst

• May 1997 - Jul 2000

Provided Level 1 and Level 2 Desktop Support for a corporate-wide deployment of over 3,000 PCs in a LAN/WAN environment to replace the IBM mainframe terminal environment Solved Microsoft Office 97, Windows 95, and Windows NT issues including Ethernet and database connectivity, printing, TCP/IP, laptop dial-up, and hardware failure problems. Created desktop and laptop images for deployment project, including customized images to meet the business critical needs of the various departments of the company. Conducted product research, evaluation, and purchase of Gateway and Dell computers and Network Associates Virus Scan software. Coordinated with third party provider of first level help desk support to resolve client PC issues, establish procedures and strategies for the new help desk system. Participated in corporate-wide deployment of new LAN/WAN, including configuring, imaging and documenting new Dell PCs, laptops, and servers, and new Xerox printers Show less