Experience

AD'Missions - Portage salarial

• France
• Human Resources Services
• 200 - 300 Employee

• Independent Trainer and Professional Coach in Business Development and Management

  • Apr 2013 - Present

  Independent facilitator in partnership with consulting and training companies focusing on consultative selling, business development, customer satisfaction, quality service and quality leadership skills. I design, facilitate and direct tailor made training programs. I also coach Managers individually on management and business development. - Specialisation on high added value consultative selling in Luxury, High-tech companies and Consulting and Financial Services. - Consulting and Training on quality customer relations and quality internal relations. - Facilitation in English and French. Show less



Adaliance

• France
• Professional Training and Coaching
• 1 - 100 Employee

• Consultant Trainer Coach

  • Sep 2021 - Present

  Adaliance is a consulting and training company specialised in management for both private and public sectors. Projects include developing "hybrid management" skills to help leaders in a changing distancial and presential workplace. Adaliance is a consulting and training company specialised in management for both private and public sectors. Projects include developing "hybrid management" skills to help leaders in a changing distancial and presential workplace.



Sales In Progress - Exceller dans ses relations commerciales et management

• France
• Business Consulting and Services
• 1 - 100 Employee

• Pedagogical Partner

  • Oct 2019 - Present

  "Sales in Progress" is a consulting and training organization specialized in sales agility developping tailor-made programs through a network of dedicated experts. "Sales in Progress" is a consulting and training organization specialized in sales agility developping tailor-made programs through a network of dedicated experts.



ISS A/S

• Denmark
• Facilities Services
• 700 & Above Employee

• Training Manager ISS France

  • Apr 2011 - Apr 2013

  Training Manager for the Paris head office and its 5 divisions. ISS France is 35 000 people. I was in charge of training administration and of coordination the group and its service lines, as an internal business partner for their Managers, HR, and internal Trainers permanent and casual. - Management of a team of 7 people handling the administration processes: Training Plans monitoring, invoicing and relations with French Tax Collectors, communication with Unions and Staff Representatives. - Definition of the Group Training Policy and development of specific pedagogical projects: Sales Trainings, Technical Trainings, Reporting and Administration Computer Tools, Individual Employment Law. - Financial optimization of budgets through training tax deduction and subsidies related to Professional Certifications and Literacy Programs. Show less



Académie du Service

• France
• Business Consulting and Services
• 1 - 100 Employee

• Project Director in Sales and Service Training and Consulting

  • Mar 2007 - Apr 2011

  In charge of designing, facilitating and managing different consulting and training programs dealing with customer relations and management focusing on quality sales and service management. - Specialisation in Customer Relations and Team Management in Banking, Insurance, Transportation, High-tech Industries and Luxury. - Facilitation and implementation of missions in France and abroad (Europe, Algeria, Australia) on Quality Service and involvement of Middle Managers. - Facilitation and deployment of 2 programs for a luxury French house with worldwide retail distribution: facilitation of trainings, training the trainers and worldwide coordination of training teams during 4 years. - Between 100 and 140 days of facilitation per year. Project Management between 100K€ and 1M€. Show less



Covalys (NMJ Services)

• Consultant & Trainer

  • Oct 2003 - Feb 2007

  Working independently through partnership relations with a selection of six consulting and training organisations : - Accor Services Formation (now Académie du service) - Asforest, - Communication Qualite, - Luxury Attitude, - Memento Conseil (now Booster Academy), - Sipca, and with two education organisations : - AIM Hospitality Management & Business Administration, private school in Paris, - Universite du Tourisme de Saint Quentin en Yvelines. - Design and facilitation of trainings specialised in Customer Relations, Sales Efficiency and Revenue Management. - Between 120 and 150 days of facilitation per year. More than 1000 participants trained per year. Show less



AIM - Académie Internationale de Management

• France
• Higher Education
• 1 - 100 Employee

• Sales & Marketing Professor

  • 2000 - 2007

  Part-time Professor conducting 2 classes in English « Hospitality Sales & Marketing » and « Convention Sales », certified courses by the American Hotel and Lodging Association (AHLA). Part-time Professor conducting 2 classes in English « Hospitality Sales & Marketing » and « Convention Sales », certified courses by the American Hotel and Lodging Association (AHLA).



Renaissance Hotels

• United States
• Hospitality
• 700 & Above Employee

• Director of Sales & Marketing and Certified Regional Trainer for Marriott Continental Europe

  • Sep 1997 - Sep 2003

  Director of Sales & Marketing, Renaissance Hotel Paris La Défense In charge of selling the property’s bedrooms, meeting rooms and restaurants to all market segments : Corporate, Leisure, Airlines, in France and abroad. Responsible for the overall hotel commercial strategy, for regrouping Sales and Reservation Teams into one department, and for developing Revenue Management. - Management of a team of 11 people in Sales and Reservations (Individual, Groups, Conferences). - The hotel moved from 3rd in Market Share to 1st position. RevPAR +68%, penetration index 1,36. Regional Trainer, double responsibility from 1999. Certified Regional Trainer for Marriott International Continental Europe delivering Sales & Marketing and Trainer Certification programs. Facilitation in English of « Sales & Service Foundations », « Effective Prospecting », and train-the-trainer « Training Certification Level II”. Show less



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Director of Sales

  • Jan 1992 - Jul 1997

  In charge of sales to both Corporate and Leisure customers, through Business-to-Business and Key Account Management (Airbus, Air Inter, Royal Jordanian, IBM), in France and abroad. Development of Meetings and Seminars accounts and Coach Operators from UK and Germany in order to optimize occupancy during weekends and low seasons.- Implementation of a new Sales team of 4 people.- Number 1 in Market Share.

• Sales Executive

  • Nov 1989 - Dec 1991

  In charge of selling contracts and reservations to both Corporate and Leisure Customers, Groups and Individual Travellers, for all Hilton International properties. In charge of Key Accounts in Banking, Insurance and Data Processing, and of the Alsatian Market (corporations, travel agencies, tour operators, airlines). - Objectives exceeded by 20%.



ERG-MDI / Guid'Hotel

• Paris, France

• Sales Representative

  • Feb 1989 - Aug 1989

  Selling advertising space in a B-to-B catalogue referencing Hospitality suppliers. Selling advertising space in a B-to-B catalogue referencing Hospitality suppliers.



Hilton London Kensington

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Receptionist, Reservationist, Cashier

  • 1987 - 1988

  Operational experience in all Front Office positions 1st employee trained to the 3 functions. Specialisation in Airline Crews Reservations. Operational experience in all Front Office positions 1st employee trained to the 3 functions. Specialisation in Airline Crews Reservations.