Experience

Escapes Travel

• United Arab Emirates
• Travel Arrangements
• 1 - 100 Employee

• Operations Manager

  • Apr 2018 - Present

  • Spearheaded training to Travel Consultants and Concierge on how to use Dolphin Dynamics to store Clients Profile, Supplier List and Bookings. • Handling all travel related inquiry of Travel Consultants and Concierge Department. • Assist Travel Consultants and Concierge to send email request to Hotels and Suppliers for travel related inquiry (Hotels, Transfers, Ground services and Activities). • Negotiate with Hotel and Suppliers directly to get better rates and availability. • Helping Travel Consultants and Concierge to check flights availability using Amadeus. • Escalation point of Travel consultants and Concierge for any issues related to Quotations and Invoices using Microsoft Excel. • Reviews and check all Trip related folders and make sure that Travel Consultants are updating the TFS (Trip Financial Summary), Supplier Invoices are added on the trip folder, Proof of payment to Supplier and Proof of Payment is added into the Folder. • Monitor any issues related to Dolphin System. • Train new staff for Escapes Procedure and Dolphin System. • Conferred with Finance and Admin for any back office and operations related inquiry . Show less



Regency Travel & Tours

• Hospitality
• 200 - 300 Employee

• Reservations Executive

  • Jan 2013 - Feb 2018

  • Handles and oversees Leisure and Mice request for Corporate Accounts, Implants, Government Office, Inbound, B2B Agents And B2C clients. • Matching and negotiating rates against various sources including online portals, Local DMC’s and direct hotels. • Ensure to materialize queries on a daily basis. • Handles requests for client's VIP attention and special request. • Ensure sales are diverted to the preferred suppliers appointed by the company. • Solving pre and post departure complaints of clients. • Exercise new staff on actual responsibilities as a Reservations Agent. • Handled GSA Account (Cebu Pacific Air and Virgin Atlantic Airline) Show less



247 Customer Philippines

• Makati Philippines

• Yes Optus Technical Support Representative

  • Mar 2011 - Oct 2012

  • Managed call flow and responded to Technical support needs of OPTUS customers. • Demonstrated professionalism and courtesy with customers at all times. • Identified and solved all mobiles technical issues with a variety of diagnostic tools. • Managed call flow and responded to Technical support needs of OPTUS customers. • Demonstrated professionalism and courtesy with customers at all times. • Identified and solved all mobiles technical issues with a variety of diagnostic tools.



PeopleSupport

• Makati Philippines

• Network Solutions Technical Support Representative

  • Oct 2008 - Feb 2011

  • Assisting clients in the Registration and Managing of their Domain names. • Conducted research to address customer concerns. • Described solutions to customers accurately and persuasively. • Assisting clients in the Registration and Managing of their Domain names. • Conducted research to address customer concerns. • Described solutions to customers accurately and persuasively.