Property Manager

• ธ.ค. 2020 - - ปัจจุบัน

Reservations Supervisor

• มี.ค. 2019 - ธ.ค. 2020

Manage and coordinates activities of reservation team members providing reservations and customer services skills. Achieving customer satisfaction and room revenue goals while taking guests through the booking process. Assist the reservation manager with budgeting, forecasting, and hiring, retaining and developing reservations and customer service employees. Train newly recruited reservation staffs in taking reservations, telephone etiquettes , reservation module on hotel software and processing emails. Ensure that Guest service agents at front desk are also trained on reservations and checking hotel availability. Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction. Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc. Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times. Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services. Assists and prepare in groups pre-arrival process and also preparing group rooming lists. Attends all scheduled meetings as required with HOD's or Sales team. Create and manage rates and packages configured on our software. Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party. Handle external systems like channel Manager, Web booking engines, Rate comparison tools, Online Travel Agents extranets etc. Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions. Responsible for maintaining Rate parity across all booking Channels (Website, OTA, GDS, Travel Agents Etc.) Adjust rates according to suggestions from Revenue management systems.

Front Desk/Reservations Supervisor

• ก.ค. 2018 - มี.ค. 2019

Helpdesk Assistant

• ม.ค. 2009 - มี.ค. 2013

Provide support and customer services to end users on a variety of issues, such as: Reset network password when expired, performed back up and restores, provide LAN connections, resolving technical problems over the phone and respond to emails. Prioritise request on Help Star and ensure that the follow-up were made.Record all queries, escalate technical issues that cannot be fixed by the Front Desk to appropriate technician and ensured a timely resolution; Assist the walk-in users in an accurate and efficient manner. Prepare eRepair for faulty equipment, made sure they are delivered to the maintenance area on time. Once repaired, informed users to collect their equipment from the HelpDesk.Create new lotus accounts for users, both generic and personal. Assigned other requests such as: Network accounts, pin codes, telephone installations and Webmail accounts to respective queues. Verified and signed check-out forms for National, UNPOL, Civilian and Military. Worked closely with critical sections such as: Finance and budget to make sure all technical issues are addressed in a timely manner.Served as an interpreter at times to facilitate effective communication between Nation and International staff.

Training Officer

• มี.ค. 2007 - ส.ค. 2007

Trained Minustah users from all sections on how to operate the Radio Trunking System. The training consists of two part; Basic and Advance.The Basic training includes an overview of the equipment (MTP850) with detailed information about the central & Indicators , power off, how to install, replace and charge battery. The Advance training includes and overview on how to operate the radio, including regular and special features such as: activate the emergency button, making group call, sending broadcast messages within the same group, make PABX and private calls.

Telephone Billing Assistant

• พ.ค. 2006 - มี.ค. 2007

Oversee issues/return/handover of SIM cards for all service providers (Mobile phone companies and satellite based telephone companies) and ensure that inventory records are accurately maintained. Prepares recurring reports on telephone accounts, identifying problems resulting from excess expenditures; calculates and compiles cost estimates.Prepares and deliver statements of telephone accounts both internal and external from service providers to the Finance section for settlements of payments and issuance of debit advice. Liaising with the services providers and staff members in connection with telephone related matters and ensure that they are in compliance with the appropriate rules and regulations. Assist in the management and issuance of pin code for eligible staff members. Add and edit names on the telephone Directory.