Freddy T.
Network Operations Center Engineer (Enterprise NOC) at StarHub- Claim this Profile
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Bio
Credentials
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Google Cybersecurity Professional Certificate
CourseraJun, 2023- Sep, 2024 -
Google IT Support Professional Certificate
CourseraFeb, 2023- Sep, 2024 -
LPI Linux Essentials
Linux Professional Institute (LPI)Jan, 2023- Sep, 2024 -
Microsoft Certified: Security, Compliance, and Identity Fundamentals
MicrosoftJan, 2023- Sep, 2024 -
Microsoft 365 Certified: Fundamentals
MicrosoftDec, 2022- Sep, 2024 -
Microsoft Certified: Azure Fundamentals
MicrosoftDec, 2022- Sep, 2024 -
ITIL 4 ® Foundation
AXELOS Global Best PracticeNov, 2022- Sep, 2024 -
Juniper Networks Certified Associate, Junos (JNCIA-Junos)
Juniper NetworksJul, 2023- Sep, 2024 -
CCNA
CiscoOct, 2022- Sep, 2024 -
NSE 1 Network Security Associate
FortinetJan, 2023- Sep, 2024 -
NSE 2 Network Security Associate
FortinetJan, 2023- Sep, 2024 -
NSE 3 Network Security Associate
FortinetJan, 2023- Sep, 2024
Experience
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StarHub
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Singapore
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Telecommunications
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700 & Above Employee
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Network Operations Center Engineer (Enterprise NOC)
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Aug 2023 - Present
• Perform 24x7 network surveillance of StarHub’s Enterprise IP and Transmission services, network infrastructure and devices• Provide round-the-clock fault management and technical support to meet Service Level Agreement (SLA)• Provide timely and effective fault management support for various network elements and related services including problem identification, tracking, isolation, troubleshooting, notification, escalation and resolution• Coordinate network changes, maintenance and enhancements, and maintain the highest standard of network availability and reliability• Liaise with key stakeholders across local and international segments to manage and resolve connectivity issues Show less
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Network Operations Center Engineer (Consumer NOC)
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Jul 2019 - Jul 2023
• Perform 24x7 network surveillance of StarHub’s Consumer IP and Transmission services, network infrastructure and devices• Provide round-the-clock fault management and technical support to meet Service Level Agreement (SLA)• Provide timely and effective fault management support for various network elements and related services including problem identification, tracking, isolation, troubleshooting, notification, escalation and resolution• Coordinate network changes, maintenance and enhancements, and maintain the highest standard of network availability and reliability• Liaise with key stakeholders across local and international segments to manage and resolve connectivity issues Show less
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Technical Support Analyst
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Sep 2011 - Jun 2019
• To provide first and second level support on faults and technical enquiries, 7 days by 24 hours, to Company customers for Cloud Computing, BlackBerry, Internet, Fixed Voice and Data services rendered to the customers• Deliver helpdesk support for Cloud Computing, BlackBerry, Internet, Fixed Voice and Data services rendered to the customers• Proactively work with internal business units and external Network Operation Centre to ensure prompt and accurate resolutions are provided to customers’ satisfaction.• Ensure performance meets stipulated KPIs at all times while delivering a consistent quality of service.• Provide feedback to superiors on customer issues, processes and procedures issues for further improvement.• Support ad-hoc projects. Show less
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Education
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Management Development Institute of Singapore
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