Experience

City of Bloomington, Information & Technology Services (ITS)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Telecommunications Specialist

  • Oct 2011 - Present

  Performing in one of the highest emotionally and mentally stressful environments where an improper response or delay increases the risk to life, health and or property of a citizen as well as the responders. Work under intense pressure, make split second sound decisions in emergency situations and possess good listening skills, multitasking abilities and be able to deal effectively with different personality types while remaining in control of personal emotions in order to provide empathy and compassion to callers. First Responder to any scene getting pertinent information for Police, Fire and Medical Services while receiving, classifying and prioritizing other incoming calls to the dispatch center including 911 emergent and non-emergent calls requesting service or information. Leadership abilities to take charge and coordinate the caller in order to give or perform lifesaving interventions and remain calm during a crisis situation. Ability to determine quickly and efficiently the appropriate type of help needed to a location as well as the ability to obtain and dispatch other support services as necessary. Maintain contact with emergency units, knowing their status and location while monitoring multiple radio frequencies to relay emergency and non-emergency information to personnel in the field at all agencies as needed. Maintain awareness of unit activities within the computer aided dispatch (CAD) system. Retrieve information from local, state, and national computer networks regarding wanted persons, protective orders, stolen property, vehicle registration, stolen vehicles, criminal histories, firearm permits, and other related information and relay information to officers in the field as well as entering and updating police records as required including telephonic warrants and other pertinent information into IDACS / NCIC.



Cynthia's OnSite L.L.C. ~ Property Services

• Bloomington, IN

• Managing Partner

  • Apr 2002 - Present

  Commercial, New Construction and Residential cleaning and maintenance services. Perform preventative maintenance and corrective electrical, plumbing repairs on commercial and residential buildings. Maintain rentals or units between tenants and common areas of complexes. Ability to use multimeter, power and hand tools providing basic electrical, plumbing and construction maintenance and repairs to residential and commercial buildings working from verbal instructions, blueprints, wiring diagrams and schematics. Operate tractors, loaders, dump trucks, snow plow equipment, electric and propane powered stacker, fork lifts, buffers and scrubbers.



FedEx Office

• United States
• Printing Services
• 700 & Above Employee

• Management

  • Jan 1998 - Jun 2011

  Supervision and leadership for team-members and production in a fast paced, highly productive, efficient and stressful environment. Quality assurance of production from beginning to end of client’s orders processed as well as scheduling of all incoming production to allow maximum efficiency of production time available without sacrificing quality. Provide legendary customer service to clients from a variety of cultures where communication can be an obstacle that has to be concurred in order to assist clients and meet their goals as well as resolution of issues with orders, clients and team-member relations. Processing of deposits, payroll, inventory management and scheduling of team members on a daily basis. Evaluating efficiency of income versus payroll percentages and scheduling of employees accordingly as efficiency permits.



BLOOMINGTON HOSPITAL, INC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Advanced Emergency Medical Technician

  • Jul 1991 - Dec 2006

  Provide Basic, Advanced medical care and life support to the sick, and injured. Dealing regularly under high volumes of stress in adverse conditions in order to provide comfort and care to patients as well as family members, bystanders and other emergency service professionals, in times of crisis. Consoling family members, bystanders and other response agencies in times of tragic events. Respond to any type of situation in order to provide emergency assistance while maintaining professionalism as well as fostering public relations and perception.



Thompson Consumer Electronics / RCA

• Bloomington, Indiana Area

• Lead Production Manager

  • Nov 1994 - Jan 1998

  Daily scheduling of all products to be manufactured as well as the coordination of all required resources in order to ensure all production goals are met on an hourly basis. Supervision of approximately 80 production workers in all aspects of production from preliminary assembly to testing and final quality inspections as well as repair of unmarketable instruments. Ensure that compliance with all production and safety procedures. Generate daily production, profit/loss reports. Work closely with engineers to resolve production/quality issues as well as problem resolution between employees and management while working with Union Officials to resolve grievance and arbitrary issues



Bloomington Township Fire Department

• 5081 N. Old Sr 37 Bloomington, IN

• Firefighter / EMT

  • Sep 1987 - Jan 1994

  A Firefighter has the responsibility of saving people as well as property from natural calamity of ‘fire’. We are the first party of contact in case of any traffic accidents or any blasts. We use equipment such as water dispensers, Jaws of Life, and extinguishers to save people from fire blaze and to combat the fire. •Provided quick and immediate response to emergency calls – Assisted in freeing people trapped in buildings by combating fire and using rescue equipment and provided first-aid before medical emergency services arrive. •Operated a variety of fire suppression tools and used rescue/protective equipment. •Conducted thorough checks on the sites where fires occurred. •Studied all routes in the county to discover shortcuts that can save time in case of emergencies. •Participated in many fire drills and workshops to enhance firefighting skills and to learn new combating techniques. •Educated citizens and local people about measures to prevent fire outbreak in their homes and offices. •Monitored and maintained the equipment used in case of fire and other emergencies to ensure their being ready at any time.



Otis Elevator Co.

• Consumer Services
• 700 & Above Employee

• Shipping / Receiving Clerk

  • Sep 1988 - Dec 1992

  Coordination of shipping and receiving within the Electrical Controller department to four other buildings within the production site. Quality assurance of material received, process of all required data and paperwork and coordinate delivery of material to proper department. Process invoices to and from departments and work closely with accounting and purchasing to ensure proper payment and billing for materials and products. Coordination of shipping and receiving within the Electrical Controller department to four other buildings within the production site. Quality assurance of material received, process of all required data and paperwork and coordinate delivery of material to proper department. Process invoices to and from departments and work closely with accounting and purchasing to ensure proper payment and billing for materials and products.



Unified Industries Incorporated

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Missile Test Equipment Manager

  • Nov 1986 - Dec 1990

  Coordination of calibration, shipping, receiving and inventory management within the Trident and Poseidon missile program located at Crane Naval Weapons Support Center. Quality assurance of equipment calibrated and inventoried to and from the submarines. Processing all required data and paperwork and coordinate delivery of equipment to the proper fleet. Coordination of calibration, shipping, receiving and inventory management within the Trident and Poseidon missile program located at Crane Naval Weapons Support Center. Quality assurance of equipment calibrated and inventoried to and from the submarines. Processing all required data and paperwork and coordinate delivery of equipment to the proper fleet.