Case Manager/ Certified Care Coordinator

• Aug 2023 - Present

Review Team

• Mar 2023 - Present

Roadside Assistant

• May 2023 - Aug 2023

*Providing emergency roadside assistance * Collecting payment from clients for services *Handling escalated issues *Processing Data pops, Outbound and Inbound calls *Providing emergency roadside assistance * Collecting payment from clients for services *Handling escalated issues *Processing Data pops, Outbound and Inbound calls

Certified Senior Care Coordinator

• Mar 2023 - Jun 2023

Case Manager

• Nov 2020 - Mar 2023

* Complete new client assessments to determine eligibility for shelter, prevention, or rapid re-housing services. * Assist clients in developing individual family plans to move toward self sufficiency and to retain/secure permanent housing. * Provide assistance for clients in family budgeting, employment search, arranging childcare, locating permanent housing, managing medical issues, life skills, and addressing transportation and other needs. * Advocate for clients with other service providers, including state and/or local agencies and other non-profit organizations; provide referrals to appropriate other service providers as needed. * Coordinate discharge planning to ensure necessary support and services are in place. * Assist participants with completing lease agreements and obtaining other supportive documents as required by leasing agents/property. * Ensures the client’s meet school enrollment if applicable, hygiene, mental wellness, etc. * Facilitate and coordinate supportive activities with other staff including employment assistant activities, such as job readiness training, resume preparation, interview practice, attending job fairs, and networking with perspective employers. * Conduct quality assurance program, self monitoring plan assigned by supervisor. * Prepare and submit reports to supervisors on a timely manner basis. * Enter participant’s information into database in a timely matter and update as needed. * Perform routine room and house checks. * Supervise and document participants in the self-administered medication and treatments. * View perspective housing with clients. * Maintain and follow-up on wrap around services minimally six months after participants leave program. * Order household and office supplies if necessary. Show less

Homeless Intake Specialist/ Case Management

• Feb 2020 - May 2020

* Screening of incoming and return clients in need of emergency shelter . * Completion of new and returning applications. * Scheduling classes * Complete and accuracy of case notes * Establishing rapport * Manually filing and computer based filing of clients records and documents * HMIS literate * Introducing and taking clients on building tour. * Distributing and creating hygiene backpacks for all clients. * Assigning lockers for incoming clients. * Assigning laundry dates and times for residence and incoming clients. * Explaining rules and regulations of emergency shelter to incoming clients. Show less

Residential Instructor

• Dec 2017 - Mar 2020

*Develops and implements lesson plans and curricula in accord with program guidelines and ensures appropriate documentation and record-keeping.*Provides culturally competent classroom instruction to students in grades K-12 in various subject areas, including but not limited to ESL, math, science and health.*Engages in physical education activities and instruction, including but not limited to swimming, basketball and soccer.*Monitors and supervises program participants individually and in groups*Ensures a safe and secure environment for program participants and staff on-site and during off-site activities.*Helps program participant to modify attitudes and patterns of behavior by increasing understanding of self, personal problems, and program participant's part in creating them. Show less

Youth Care Worker

• Nov 2017 - Dec 2017

•Conducts intakes process•Helps program participants to modify attitudes and patterns of behavior by increasing understanding of self, personal strengths and challenges. *Ensures participants follow implemented Individual Service Plans, point and level systems, and behavior mentor plans.•Supervises and ensures safety of the youth in the milieu during the assigned shift.•Maintains established program staff to participant ratio within the program and during off site/ outdoor appointments, trips, activities.•Responsible for timely and accurate documentation (e.g. incident reports, contact with Youths families, log entries, e-mail, and contact with on-call supervisor). Submits such documentation to the supervisor/manager within the designated time lines.•Engages youth in daily routines and activities.•Supports creative interventions for program participants.•Provides supportive supervision, guidance, and role modeling for the participants in the milieu.•Participates in professional development/supervision meetings.•Utilizes Crisis Prevention Institute (CPI) crisis de-escalation techniques as necessary.•Provides transportation for participants.•Follows food service sanitation standards for meal preparation, serving, storage and clean-up.•Communicates when necessary with other departments within the program to create an awesome team for each participant needs.* Assisting with daily living and chores. Show less

Death Indexer

• Jan 2016 - Aug 2018

*Data Entry of Death Index from 1800's and 1900's. * Work at home data entry position. *Family research *Data Entry of Death Index from 1800's and 1900's. * Work at home data entry position. *Family research

Homeschool Teacher/ Advocate

• May 2015 - Sep 2017

* Completed curriculum per students need and level of learning. * Engaged students according to their specific learning style. * Recording students progress * Setting up and attended meetings with parents of children. * Worked with children from 3 to 15 years of age individual and or in small groups. * Changed learning environment for each child to comprehend situations, people, places and things around them. * Completed curriculum per students need and level of learning. * Engaged students according to their specific learning style. * Recording students progress * Setting up and attended meetings with parents of children. * Worked with children from 3 to 15 years of age individual and or in small groups. * Changed learning environment for each child to comprehend situations, people, places and things around them.

Social Work Intern/ Family Support Specialist

• Jan 2014 - Apr 2014

Reviewed files for completion of all information and change of status forms Assessed the Child Plus system to enter data from the pre-application form Documented in-kind volunteer service completed by parents Conducted parent conferences for any issues concerning the client or parent Interviewed and assessed clients for CSBG LIHEAP assistance Used the Virtual Roma System to enter clients’ information for assistance Wrote a reentry grant for ex-convicts ages 18-24 and reviewed by executive director Assisted with the planning and implementation of the Expectant Moms’ Program Show less

WMS Clerk

• Aug 2005 - Aug 2006

*Served as president of the Safety Committee. *Maintained responsibility for distributing and fixing radio frequencies. *Printed operations and distributed print work to other departments. *Served as president of the Safety Committee. *Maintained responsibility for distributing and fixing radio frequencies. *Printed operations and distributed print work to other departments.

Homemaker

• Jun 2003 - Apr 2004

Performed light cleaning duties and ran errands for clients Recorded clients’ medication intake for RN Performed light cleaning duties and ran errands for clients Recorded clients’ medication intake for RN

Concessionaire

• Sep 1998 - Feb 1999

Accurately handled cash and credit transactions Accurately handled cash and credit transactions

Teacher Assistant

• Jun 1998 - Aug 1998

Used excellent communication skills answering office phone Collected work from students and graded papers Used excellent communication skills answering office phone Collected work from students and graded papers